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Casengo Review

Casengo
Our score: 8.0 User satisfaction: N/A

What is Casengo?

Casengo is a SaaS helpdesk that provides established companies, small business, and startup/expanding enterprises with an easy and reliable customer service software that will enable them to manage customers and their concerns, respond fast to their queries, and collaborate with other team members from one single hub.

Casengo developers take pride of their cloud-based application being a user friendly software, which is simple and easy to implement and use from the get go.

Overview of Casengo Benefits

Casengo’s structure and system makes it easier for companies to manage and monitor their customers’ concerns. Its features make it easy for the team to collaborate with each other; thus, giving companies the opportunities to offer high quality customer support and provide better products and services.

Casengo benefits include:

  • One single team inbox where users can overview email, chat, and social media entries from their clients.
  • Immediate response to customer queries, real time chat support, and delegation of tasks to members qualified to tackle certain issues.
  • Easy to install, simple implementation, no fussy deployment of the system.
  • Knowledgebase provides a hub for customers who seek self help.

Overview of Casengo Features

  • Multi-channel support
  • Multi-brand management
  • Knowledge base
  • Easy installations
  • Multiple Mailbox Management
  • Team collaboration
  • Facebook integration
  • Twitter search integration
  • Instant overview
  • Hybrid Messaging
  • Macros
  • Mobile Apps
  • Reporting
  • Customization of fields, text, and appearances
  • Cloud-based system
 

Casengo Position In Our Categories

Knowing that businesses have unique business-related needs, it is only prudent they avoid getting a one-size-fits-all, “perfect” software solution. At any rate, it would be hard to try to pinpoint such application even among sought-after software solutions. The better step to undertake should be to note down the different major factors which merit inspection like key features, plans, skill capability of staff, organizational size, etc. The second step is, you should conduct your research thoroughly. Have a look at some of these Casengo analyses and scrutinize each of the software solutions in your list more closely. Such all-encompassing product investigation ensure you steer clear of unfit applications and buy the one that meets all the tools your business requires.

Position of Casengo in our main categories:

TOP 200

Casengo is one of the top 200 Customer Support Software products

TOP 100

Casengo is one of the 100 Help Desk Software products

Casengo is also listed in the following subcategories:

Enterprises have unique wants and requirements and no software platform can be just right in such a scenario. It is futile to try to find an ideal off-the-shelf software system that fulfills all your business requirements. The smart thing to do would be to customize the application for your specific needs, employee skill levels, budget, and other elements. For these reasons, do not hasten and pay for well-publicized leading solutions. Though these may be widely used, they may not be the perfect fit for your unique needs. Do your research, investigate each short-listed system in detail, read a few Casengo Help Desk Software reviews, contact the maker for explanations, and finally choose the app that presents what you want.

How Much Does Casengo Cost?

Casengo Pricing Plans:

Free Trial

Free

Free

Basic

9 euros/month

Premium

29 euros/month/user

Enterprise

44 euros/month/user

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Casengo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Casengo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Trending Help Desk Software Reviews

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Casengo Comparisons

Casengo user reviews

Great web customer service software

Read full review >
Carla
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Mechanical or Industrial

What are Casengo pricing details?

Casengo Pricing Plans:

Free Trial

Free

Free

Basic

9 euros/month

Premium

29 euros/month/user

Enterprise

44 euros/month/user

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

What integrations are available for Casengo?

Casengo is built to work in sync with the following applications and programs:

  • Wordpress
  • Drupal
  • Magento

Casengo average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Carla

PROS: I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the customer's knowledge. It is also user friendly and quite easy to configure. It is easy to customize the colors, buttons, chat windows and any other feature according to your company brand and logo. More so, in case a problem arises their support team is friendly and offer a quick solution. The mobile app also makes it easy for use whereever you are.

CONS: The servers seems to have issues because sometimes the system goes down and the application goes offline for 10 minutes or less, but it needs fixing.

Reviewed 1 year ago

Read full review >

The least favorable review

Carla

PROS: I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the customer's knowledge. It is also user friendly and quite easy to configure. It is easy to customize the colors, buttons, chat windows and any other feature according to your company brand and logo. More so, in case a problem arises their support team is friendly and offer a quick solution. The mobile app also makes it easy for use whereever you are.

CONS: The servers seems to have issues because sometimes the system goes down and the application goes offline for 10 minutes or less, but it needs fixing.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great web customer service software

Read full review >
Carla
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Mechanical or Industrial

PROS: I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the customer's knowledge. It is also user friendly and quite easy to configure. It is easy to customize the colors, buttons, chat windows and any other feature according to your company brand and logo. More so, in case a problem arises their support team is friendly and offer a quick solution. The mobile app also makes it easy for use whereever you are.

CONS: The servers seems to have issues because sometimes the system goes down and the application goes offline for 10 minutes or less, but it needs fixing.

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Reviewed By Louie Andre
Page last modified
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