Casengo Review
What is Casengo?
Casengo is a SaaS helpdesk that provides established companies, small business, and startup/expanding enterprises with an easy and reliable customer service software that will enable them to manage customers and their concerns, respond fast to their queries, and collaborate with other team members from one single hub.
Casengo developers take pride of their cloud-based application being a user friendly software, which is simple and easy to implement and use from the get go.
Show MoreOverview of Casengo Benefits
Casengo’s structure and system makes it easier for companies to manage and monitor their customers’ concerns. Its features make it easy for the team to collaborate with each other; thus, giving companies the opportunities to offer high quality customer support and provide better products and services.
Casengo benefits include:
- One single team inbox where users can overview email, chat, and social media entries from their clients.
- Immediate response to customer queries, real time chat support, and delegation of tasks to members qualified to tackle certain issues.
- Easy to install, simple implementation, no fussy deployment of the system.
- Knowledgebase provides a hub for customers who seek self help.
Overview of Casengo Features
- Multi-channel support
- Multi-brand management
- Knowledge base
- Easy installations
- Multiple Mailbox Management
- Team collaboration
- Facebook integration
- Twitter search integration
- Instant overview
- Hybrid Messaging
- Macros
- Mobile Apps
- Reporting
- Customization of fields, text, and appearances
- Cloud-based system
Casengo Position In Our Categories
Bearing in mind businesses have unique business demands, it is prudent they abstain from purchasing a one-size-fits-all, ideal software solution. Nevertheless, it is futile to discover such application even among branded software systems. The right step to do is to take note of the numerous essential functions that entail research such as major features, costing, technical skill aptitude of staff, business size, etc. Thereafter, you should conduct the research exhaustively. Go over some Casengo analyses and check out the other software systems in your list more closely. Such comprehensive research ascertain you weed out unsuitable software solutions and subscribe to the system which offers all the benefits your business requires.
Position of Casengo in our main categories:
TOP
200
Casengo is one of the top 200 Customer Support Software products
TOP
100
Casengo is one of the 100 Help Desk Software products
There are popular and widely used systems in each software group. But are they automatically the best fit for your company’s specific wants? A popular software product may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few Casengo Help Desk Software reviews and think about the factors that you wish to have in the software such as the price, main functionality, available integrations etc. Then, shortlist a few solutions that fit your requirements. Try out the free trials of these products, read online reviews, get clarifications from the vendor, and do your homework systematically. This in-depth research is certain to aid you select the finest software solution for your organization’s specific needs.
How Much Does Casengo Cost?
Casengo Pricing Plans:
Free Trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user
What are Casengo pricing details?
Casengo Pricing Plans:
Free Trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to get a Help Desk Software it’s crucial not only to find out how professionals rank it in their reviews, but also to check if the actual users and companies that use it are genuinely happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Casengo reviews across a wide range of social media sites. The information is then featured in an easy to digest form showing how many customers had positive and negative experience with Casengo. With that information at your disposal you should be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Casengo?
Casengo is built to work in sync with the following applications and programs:
- Wordpress
- Drupal
- Magento
Casengo User Reviews
Casengo average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Great web customer service software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.06.2021
Company Size: More than 100 Employees
Industry: Mechanical or Industrial
PROS: I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the customer's knowledge. It is also user friendly and quite easy to configure. It is easy to customize the colors, buttons, chat windows and any other feature according to your company brand and logo. More so, in case a problem arises their support team is friendly and offer a quick solution. The mobile app also makes it easy for use whereever you are.
CONS: The servers seems to have issues because sometimes the system goes down and the application goes offline for 10 minutes or less, but it needs fixing.
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Casengo user reviews
Great web customer service software
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.06.2021
Company Size: More than 100 Employees
Industry: Mechanical or Industrial
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