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Casengo REVIEW

Help Desk Software

1 user review
USER SATISFACTION 100%
OUR SCORE 8.0

What is Casengo?

Casengo is a SaaS helpdesk that provides established companies, small business, and startup/expanding enterprises with an easy and reliable customer service software that will enable them to manage customers and their concerns, respond fast to their queries, and collaborate with other team members from one single hub.

Casengo developers take pride of their cloud-based application being a user friendly software, which is simple and easy to implement and use from the get go.

Overview of Casengo Benefits

Casengo’s structure and system makes it easier for companies to manage and monitor their customers’ concerns. Its features make it easy for the team to collaborate with each other; thus, giving companies the opportunities to offer high quality customer support and provide better products and services.

Casengo benefits include:

  • One single team inbox where users can overview email, chat, and social media entries from their clients.
  • Immediate response to customer queries, real time chat support, and delegation of tasks to members qualified to tackle certain issues.
  • Easy to install, simple implementation, no fussy deployment of the system.
  • Knowledgebase provides a hub for customers who seek self help.

Overview of Casengo Features

  • Multi-channel support
  • Multi-brand management
  • Knowledge base
  • Easy installations
  • Multiple Mailbox Management
  • Team collaboration
  • Facebook integration
  • Twitter search integration
  • Instant overview
  • Hybrid Messaging
  • Macros
  • Mobile Apps
  • Reporting
  • Customization of fields, text, and appearances
  • Cloud-based system
 

Casengo Position In Our Categories

Position of Casengo in our main categories:

100

Casengo is one of the top 100 Customer Support Softwareproducts

Top
100

Casengo is one of the 100 Help Desk Softwareproducts

100

Casengo is one of the 100
Customer Support Software products

100

Casengo is one of the 100
Help Desk Software products


Casengo is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#37
Category:Position:
Live Chat Software#37

It's essential to note that virtually no software in the Customer Support Software category is going to be a perfect solution able to meet all the requirements of all business types, sizes and industries. It may be a good idea to read a few Casengo reviews first as certain software might excel just in a really small set of applications or be prepared with a really specific type of industry in mind. Others can function with a goal of being easy and intuitive and consequently lack complex functions welcomed by more experienced users. You can also come across services that cater to a wide group of users and offer a rich feature set, but that in most cases comes at a higher cost of such a service. Make sure you're aware of your needs so that you pick a service that offers all the functionalities you look for.

How Much Does Casengo Cost?

Casengo Pricing Plans:
Free trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Casengo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Casengo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

26

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT

Casengo User Reviews

Carla

What are Casengo pricing details?

Casengo Pricing Plans:
Free trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user

Here are the Casengo cost details:

Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.

Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.

Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.

Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.

Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.

What integrations are available for Casengo?

Casengo is built to work in sync with the following applications and programs:

  • Wordpress
  • Drupal
  • Magento

User reviews


1 Review

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Published 5 months ago
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I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the...



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