Casengo is a SaaS helpdesk that provides established companies, small business, and startup/expanding enterprises with an easy and reliable customer service software that will enable them to manage customers and their concerns, respond fast to their queries, and collaborate with other team members from one single hub.
Casengo developers take pride of their cloud-based application being a user friendly software, which is simple and easy to implement and use from the get go.
Show MoreCasengo’s structure and system makes it easier for companies to manage and monitor their customers’ concerns. Its features make it easy for the team to collaborate with each other; thus, giving companies the opportunities to offer high quality customer support and provide better products and services.
Casengo benefits include:
Because businesses have specific business requirements, it is reasonable they steer clear of purchasing a one-size-fits-all, “perfect” software. Be that as it may, it is futile to try to chance on such an app even among widely used software products. The practicable step to do can be to list the various critical functions which need deliberation such as major features, price plans, technical skill levels of the users, organizational size, etc. The second step is, you must conduct the product research fully. Browse over some Casengo review articles and look over the other software programs in your list more closely. Such detailed product investigation ensures you weed out unfit apps and buy the one that meets all the aspects your business requires to achieve growth.
Position of Casengo in our main categories:
Casengo is one of the top 200 Customer Support Software products
Casengo is one of the 100 Help Desk Software products
Every organization has different requirements and needs a system that can be personalized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no system can proffer perfect functionality off-the-shelf. When you look for a software system, first be sure what you want it for. Read some Casengo Help Desk Software reviews and ask yourself do you desire basic features or do you require complex features? Are there any industry-specific tools that you are looking for? Get the answers to these questions to assist your search. There are plenty of elements that you need to consider and these include your finances, specific business wants, your company size, integration requirements etc. Take your time, check out a few free trials, and finally select the platform that provides all that you require to boost your company effectiveness and productivity.
Casengo Pricing Plans:
Free
9 euros/month
29 euros/month/user
44 euros/month/user
Casengo Pricing Plans:
Free Trial
Free
Free
Basic
9 euros/month
Premium
29 euros/month/user
Enterprise
44 euros/month/user
Here are the Casengo cost details:
Casengo offers a free trial package and 3 paid versions, each designed to provide customer support that suits both the size of your business and your budget.
Free. This Free package allows you to try Casengo’s brand of chat support. Up to 3 users and 30 conversations, this plan comes with a knowledge base and a load of basic features such as Call Logging, Customer Management labeling and filtering, and Twitter search.
Basic @ 9 euros/month. Great for small businesses and independent freelancers, this Basic Plan is great for teams up to 3 users and up to 100 conversations. Comes with standard chat and email support plus social media integration.
Premium @ 29 euros/month/user. A big favorite among all types of business from multiple industries, the Premium bundle offers unlimited number of users and unlimited number of conversations. Carries basic features and offer multiple customer support channels. Also available in other languages.
Enterprise @ 44 euros/month/user. Carries the Premium Plan features and more. Rigged with topnotch business functions such as custom reporting and vast knowledgebase to mention a few.
We realize that when you make a decision to buy a Help Desk Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to check whether the actual users and enterprises that bought this software are genuinely happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Casengo reviews across a wide range of social media sites. The data is then presented in an easy to understand form indicating how many people had positive and negative experience with Casengo. With that information at hand you should be equipped to make an informed purchasing choice that you won’t regret.
Devices Supported
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Casengo is built to work in sync with the following applications and programs:
Casengo average rating:
Overall impression
Customer Support
Value for Money
Ease of Use
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Great web customer service software
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I like the fact that Casengo makes it easy to communicate with your customers through email or chat. You can also communicate with your team member in privacy without the customer's knowledge. It is also user friendly and quite easy to configure. It is easy to customize the colors, buttons, chat windows and any other feature according to your company brand and logo. More so, in case a problem arises their support team is friendly and offer a quick solution. The mobile app also makes it easy for use whereever you are.
CONS: The servers seems to have issues because sometimes the system goes down and the application goes offline for 10 minutes or less, but it needs fixing.
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Great web customer service software
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
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