User review
of Cayzu
Our agents really love it!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize!
What aspects are problematic or could work better?
I don't see anything problematic right now.
What features/services would you like to see in future versions of this product?
Probably more integrations and more automation, we really like those!
What specific problems in your company were solved by this product?
Our agents were struggling with finding the correct tickets, which cost us time. We were looking for something that would automate that process and segregate the tickets so they can easily be actioned. Cayzu seems to have solved it!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
GrooveHQ
Why did you decide to change it?
It got too complicated
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
