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$12

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Cayzu REVIEW

Help Desk Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.0

What is Cayzu?

Cayzu is a cloud-based customer support and help desk software that makes it easy to manage all of your support requests from a single cloud-based portal. It does not matter if the requests are coming in from phone, email, Twitter, Facebook or mobile. Cayzu also manages multiple products, brands and workflows.

Cayzu is an intuitive ticket workflow system that enables team collaboration when providing customer support. It offers real-time reporting options that provide support representatives and managers a clear insight into how they’re faring with their help desk efforts. Cayzu also supports email-to-ticket conversion for speedier processing.

Overview of Cayzu Benefits

  • Cayzu comes with a search feature that lets you search for tickets, contact, replies and FAQs.
  • It gives you the ability to support multiple products and brands in a single place.
  • Cayzu is highly customizable and can be configured to match your business rules, branding, and other requirements.
  • The software has built-in integrations with social networking sites like Facebook and Twitter, allowing users to easily interact with their customers on social media.
  • Cayzu’s uncluttered interface and user-friendly navigation affords users the ability to concentrate more on their jobs and less on software complexities.
  • Built for small to medium-sized enterprises from various industries, Cayzu’s main features include real-time reports, team collaboration, mobile apps, knowledge base portal that’s 100% brandable and powerful integrations.
  • Intuitive ticket management system that uses one uniform reply screen for all requests received – whether through mobile, phone, email, the company’s website, and even social media.
  • Reduces help ticket requests by offering your clients with self-help capabilities from a 100% brandable end-user knowledge base portal.
  • Allows easy configuration of multiple SLA (service level agreement) policies by creating workflow actions based on preset triggers like time-based conditions or ticket changes.
  • Insights and reports in just a few clicks.
  • Integrates with Sugar CRM, Zoho CRM, Highrise and Salesforce and other apps.

Custom Fields:

Save cycle times on ticket responses by customizing what you ask your customers when they submit a ticket with custom fields.

Custom Forms:

Custom forms enable you to ask your customers the correct questions right out of the gate depending on their inquiry.  Reduce the back and forth and serve your customers faster and more efficiently.

Multiple Mailbox Support:

Speed up customer service by providing your customers a more targeted support experience by setting up specific departmental email addresses (i.e. support@yourcompany.com and billing@yourcompany.com ) that are then linked to your groups.

Effective Multi-Product Service from a Single Portal

Perhaps your business supports radically different product lines under one umbrella or you actually operate multiple separate businesses in a single infrastructure operation. Either way, you need to find efficient ways to serve your customers and maintain optimal productivity among your staff. Segmenting your customer service operations by brand, product line, or company is one tactic to do just this.

Cayzu Help Desk is a cloud-based solution designed for with this purpose in mind. With Cayzu, you can have multiple end-user portals all feeding into one cloud-based help desk portal. This means your support team can manage multiple different products and brands from one central location without losing your brands identity with your customers.

With Cayzu Help Desk you can automate routing of support tickets to the appropriate agent or workgroup, manage outbound email accounts, and ensure your customers find the right user forums and help sections on your website or other resources they may be searching for.

Integrated Spam Filtering:

With Cayzu’s direct integration into Spam Assassin, you can now set a SPAM score which will automatically direct your “viagra” tickets into your SPAM folder.

Those of you who feel the need to get more information about how Cayzu works and what are its advanced features should familiarize themselves with our financesonline review of the software.

Overview of Cayzu Features

  • Access to a full blown REST based API
  • Ask the right questions with custom fields
  • Beautiful and easy to use cloud-based portal
  • Brandable self service knowledge base
  • Email to ticket conversion
  • Embed a support form on your website
  • Integrates with Twitter and Facebook
  • Integrates with Salesforce, Google Analytics and more
  • Multi-channel support – email, chat, social and more
  • Multi-product/multi-brand support
  • Quick and easy to set up
  • Real-time reporting
  • Save time with canned answers
  • SLAs and business rules
  • Smart automations rules
  • Surveys to measure customer satisfaction

What Problems Will Cayzu Solve?

A. Managing multiple companies/products from a single portal: Jenny and her team provide support for two different shoe companies. It is very hard for Jenny to check multiple emails and different wikis to be sure she is answering each company’ support queue correctly and in a timely fashion. Luckily, Jenny has Cayzu, which automatically tracks all her support requests for both companies under a single umbrella and makes it simple to manage her requests and make sure she is providing the best support.

Features: Multiple Brands/Products, SLA Requirements

B. Assigning tickets to the correct team: Steve spends 10-15% of his time shifting through emails and making sure to forward them to the right team. Steve is happy now that he uses Cayzu Help Desk as he can automate routing of support tickets to the appropriate agent or workgroup, manage outbound email accounts, and ensure his customers find the right FAQs, help sections or other resources that they may be searching for without actually having to do anything.

 Features: Automated Assignment Rules, Articles

C. Common Responses: Mindy, Savanna, Serena, and Carl work in support for an insurance company. They are spending a good portion of their day pointing people to the same articles and giving the same responses. They are happy they are using Cayzu as they can create quick responses, and use those to respond to people who ask the same questions. This saves a large amount of time, as having to create the same response for every support request eats up valuable time.

Features: Quick Responses, FAQs

In our financesonline.com reviews our team of experts always runs a series of tests on the software to see how well it is able to deal with typical situations most users will encounter on a daily basis. We did this for Cayzu as well and it was able to manage all the problems described above very efficiently.

Awards & Quality Certificates

Cayzu Position In Our Categories

Position of Cayzu in our main categories:

100

Cayzu is one of the top 100 Help Desk Software products

100

Cayzu is one of the top 100
Help Desk Software products


If you are interested in Cayzu it may also be sensible to check out other subcategories of Best Help Desk Software gathered in our database of SaaS software reviews: Industry-Specific Help Desk Software, Service Desk Software

Each enterprise is different, and may call for a specific Help Desk Software solution that will be designed for their business size, type of clients and staff and even particular niche they deal with. You should not count on locating an ideal services that is going to be suitable for each company no matter what their background is. It may be a good idea to read a few Cayzu reviews first and even then you should pay attention to what the service is supposed to do for your business and your employees. Do you need an easy and straightforward solution with just elementary features? Will you really make use of the complex tools required by pros and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to find a solid solution that will fit your budget.

How Much Does Cayzu Cost?

Cayzu Pricing Plans For Enterprises & Small Business:

Cayzu offers a 14-day free trial and four plans:

  • Solo: First 3 agents are free forever
  • Pro: $14/month per agent ($12 on annual billing, save 12%)
  • Plus: $19/month per agent ($17 on annual billing, save 12%)
  • Freedom: $339/month unlimited agents ($299 on annual billing, save 12%)

All paid plans include:

  • Access to free apps integration
  • Anywhere, anytime access
  • Automatic backups
  • Mobile apps
  • No Contracts
  • No software install
  • Regular free updates
  • Secure data protection
  • Unlimited support

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cayzu reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cayzu. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Cayzu pricing details?

Cayzu Pricing Plans:

Cayzu offers a 14-day free trial and four plans:

  • Solo: First 3 agents are free forever
  • Pro: $14/month per agent ($12 on annual billing, save 12%)
  • Plus: $19/month per agent ($17 on annual billing, save 12%)
  • Freedom: $339/month unlimited agents ($299 on annual billing, save 12%)

All paid plans include:

  • Access to free apps integration
  • Anywhere, anytime access
  • Automatic backups
  • Mobile apps
  • No Contracts
  • No software install
  • Regular free updates
  • Secure data protection
  • Unlimited support

What integrations are available for Cayzu?

Cayzu supports the following integrations:

  • Salesforce 1 Platform
  • LogMeIn Rescue
  • Olark Live Chat
  • SurveyMonkey
  • LiveChat
  • Highrise CRM
  • Harvest
  • Google Analytics
  • FreshBooks
  • Facebook
  • Dropbox
  • SugarCRM
  • Zoho CRM
  • Twitter
  • Skype
  • Capsule
  • JIRA
  • Suite CRM
  • Tawk
  • Zapier

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