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Cayzu REVIEW

Help Desk Software

3 user reviews
USER SATISFACTION 100%
OUR SCORE 8.2

What is Cayzu?

Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. It is able to address requests from multiple channels – phone, email, mobile, or social networks – using an intuitive ticket workflow system that enables team collaboration when providing customer support.

The solution brings with it several robust features to help automate your help desk, improve efficiency, and boost productivity with workflows. It facilitates seamless collaboration among support teams across your organizations to eliminate guesswork out of customer service. Likewise, it carries real-time reporting options for support representatives and managers, giving them a clear insight into how they’re coping with their help desk efforts.

With its global support capability, the software can handle multiple products, languages and time zones. In fact, it is being used by over 10,000 companies and organization worldwide including prominent brands and top academic institutions.

Overview of Cayzu Benefits

Fast setup and easy to use

You can create your first ticket in less than a minute and a half since everything is automatically customized for your business. After you sign up, you can create your first ticket manually or start receiving tickets from customers via your personalized end-user portal. The software is designed for speed and simplicity, making it easy to use even for new support reps.

Supports multiple channels and products

Cayzu seamlessly integrates into your email, websites and social media networks, allowing you to address customer issues and queries no matter what channel they use to communicate. You can also set up multiple different brands and products that all look different to the customer, but all feed back into your own personalized help desk dashboard.

Branded self-service portal

You can provide your customers the means to get help anytime, anywhere with a self-service portal tailored to your brand, complete with your logo, colors and even URL. Customers get to submit and track tickets anytime through desktop, laptop or mobile devices.

Smart ticket system

The intuitive help desk platform allows you to track every ticket and applicable email conversations, prioritize and categorize them, analyze them and provide you with tracking reports, and enable you to send automated replies. You will be able to see status at a glance, address urgent issues, and see what is working with the system and what’s not.

Automated rules and workflows

The platform’s automatic assignment rules make customer service quicker and more efficient. For example, you can set refund requests to automatically go to your finance staff, product inquiries to your sales department, and so forth. You can even have the system auto-close a ticket when an issue is resolved. This feature effectively and efficiently manages your support ticket queue.

Full control of your views/filters

The system doesn’t lock down the columns or data that you can show on your tickets dashboard. You can customize or create your own views or edit the system’s default views

Affordable pricing

Subscription plans are easy on the pocket and include free setup, on-boarding help, training and support, and updates, all at no extra costs or obligation.

Overview of Cayzu Features

  • Email Integration
  • Email Signatures
  • Email Forwarding
  • Multiple Emails
  • Global Search
  • Custom List
  • Domain Branding/Mapping
  • Custom Branding
  • Multiple Brands & Products
  • Mailbox Signatures
  • Ticketing System
  • Automated Rules
  • Help Desk API
  • Merge Conversations
  • Apps & Integrations
  • IP White-list Access
  • Quick Response
  • Service Level Agreements
  • Auto Assign
  • Auto Reply
  • Customer Feedback
  • Multiple Groups
  • Asset Management
  • Internal Notes
  • Large Attachments
  • Time Tracking
  • Mobile Apps
  • Custom Roles/Permissions
  • Active Directory Integration
  • Support Widget Integration
  • Customizable Ticket Fields
  • To Do’s
  • Tags
  • Split Cases
  • Agent Collision
  • Group Tickets Assigning

What Problems Will Cayzu Solve?

1. Managing multiple companies/products from a single portal: Jenny and her team provide support for two different shoe companies. It is very hard for Jenny to check multiple emails and different wikis to be sure she is answering each company’ support queue correctly and in a timely fashion. Luckily, Jenny has Cayzu, which automatically tracks all her support requests for both companies under a single umbrella and makes it simple to manage her requests and make sure she is providing the best support.

Features: Multiple Brands/Products, SLA Requirements

2. Assigning tickets to the correct team: Steve spends 10-15% of his time shifting through emails and making sure to forward them to the right team. Steve is happy now that he uses Cayzu Help Desk as he can automate routing of support tickets to the appropriate agent or workgroup, manage outbound email accounts, and ensure his customers find the right FAQs, help sections or other resources that they may be searching for without actually having to do anything.

Features: Automated Assignment Rules, Articles

3. Common Responses: Mindy, Savanna, Serena, and Carl work in support for an insurance company. They are spending a good portion of their day pointing people to the same articles and giving the same responses. They are happy they are using Cayzu as they can create quick responses, and use those to respond to people who ask the same questions. This saves a large amount of time, as having to create the same response for every support request eats up valuable time.

Features: Quick Responses, FAQs

In our financesonline.com reviews our team of experts always runs a series of tests on the software to see how well it is able to deal with typical situations most users will encounter on a daily basis. We did this for Cayzu as well and it was able to manage all the problems described above very efficiently.

Awards & Quality Certificates

Cayzu Position In Our Categories

Position of Cayzu in our main categories:

100

Cayzu is one of the top 100 Customer Support Software products

50

Cayzu is one of the 50 Help Desk Software products

100

Cayzu is one of the 100
Customer Support Software products

50

Cayzu is one of the 50
Help Desk Software products


Cayzu is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#18
Category:Position:
Help Desk & Ticketing Software#18

Organizations have diverse wants and requirements and no software platform can be ideal in such a condition. It is futile to try to find a perfect out-of-the-box software product that meets all your business requirements. The intelligent thing to do would be to customize the system for your special requirements, staff member skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your specific wants. Do your homework, investigate each short-listed system in detail, read a few Cayzu reviews, speak to the seller for clarifications, and finally choose the product that provides what you want.

How Much Does Cayzu Cost?

Cayzu Pricing Plans:
Free trial
Basic
$7/agent/month
Team
$14/agent/month
Pro
$25/agent/month
Enterprise
$39/agent/month
Enterprise Plus
$55/agent/month

Basic – $4/agent per month (paid annually), $7 (if paid monthly)

  • Email Channel
  • Social Channels
  • Basic Knowledge base
  • Web Widget

Team – $9/agent per month (paid annually), $14 (if paid monthly)

Basic features plus:

  • Assignment Rules
  • App Integrations
  • Time Tracking
  • Custom Domain Mapping

Pro – $19/agent per month (paid annually), $25 (if paid monthly)

Team features plus:

  • Multilingual content
  • Reports & Dashboards
  • SLAs and Business Hours
  • Single sign-on
  • Custom fields
  • Asset Management
  • Multiple ticket forms

Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)

Pro features plus:

  • Custom agent roles
  • Multibrand support
  • Portal Customization
  • Custom Ticket Views
  • Agent Round Robin
  • Rest based API

Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)

Enterprise features plus:

  • IP Whitelisting
  • 99.9% uptime SLA
  • Custom License Agreement

All paid plans come with the following:

  • Unlimited support
  • Regular free updates
  • Anywhere, anytime access
  • Automatic backups
  • Access to free apps integration
  • Mobile apps
  • Secure data protection
  • No contracts
  • No software install
  • 14-day free trial

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cayzu reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cayzu. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Cayzu User Reviews


Anonymous Reviewer 9 months ago



Anonymous Reviewer 10 months ago
Verified
user


What are Cayzu pricing details?

Cayzu Pricing Plans:
Free trial
Basic
$7/agent/month
Team
$14/agent/month
Pro
$25/agent/month
Enterprise
$39/agent/month
Enterprise Plus
$55/agent/month

Basic – $4/agent per month (paid annually), $7 (if paid monthly)

  • Email Channel
  • Social Channels
  • Basic Knowledge base
  • Web Widget

Team – $9/agent per month (paid annually), $14 (if paid monthly)

Basic features plus:

  • Assignment Rules
  • App Integrations
  • Time Tracking
  • Custom Domain Mapping

Pro – $19/agent per month (paid annually), $25 (if paid monthly)

Team features plus:

  • Multilingual content
  • Reports & Dashboards
  • SLAs and Business Hours
  • Single sign-on
  • Custom fields
  • Asset Management
  • Multiple ticket forms

Enterprise – $29/agent per month (paid annually), $39 (if paid monthly)

Pro features plus:

  • Custom agent roles
  • Multibrand support
  • Portal Customization
  • Custom Ticket Views
  • Agent Round Robin
  • Rest based API

Enterprise Plus – $39/agent per month (paid annually), $55 (if paid monthly)

Enterprise features plus:

  • IP Whitelisting
  • 99.9% uptime SLA
  • Custom License Agreement

All paid plans come with the following:

  • Unlimited support
  • Regular free updates
  • Anywhere, anytime access
  • Automatic backups
  • Access to free apps integration
  • Mobile apps
  • Secure data protection
  • No contracts
  • No software install
  • 14-day free trial

What integrations are available for Cayzu?

Cayzu supports the following integrations:

  • Dropbox
  • Facebook
  • Twitter
  • Freshbooks
  • Google Analytics
  • Harvest Invoice & Billing
  • Jira
  • Live Chat
  • Skype
  • Tawk.to
  • Slack
  • SugarCRM
  • SuiteCRM
  • Highrise CRM
  • Zoho CRM
  • Survey Monkey
  • HubSpot
  • SalesForce

User reviews


User reviews in total: 3

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Average Rating:

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The most favorable review

Anonymous Reviewer

10 months ago


Pros: We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize!

Cons: I don't see anything problematic right now.

The least favorable review

Anonymous Reviewer

9 months ago


Pros: The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.

Cons: The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.

Anonymous Reviewer
Report a concern

Published 9 months ago
Pro
review
The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So...



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Anonymous Reviewer
Report a concern

Published 10 months ago
Verified
user
We really like how the emails could be automated and assigned to specific agents. It organizes itself! I really like how easy it is to customize!



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Anonymous Reviewer
Report a concern

Published 10 months ago
The system is the easiest to use that I have come across, and the canned responses and customized dashboard have allowed us to respond quickly and appropriately, whilst...



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