I love this customizable software!

What are the best aspects of this product?

The best aspect of this product is its customizability. I am not a big corporation; I needed something easy and efficient to invoice customers and handle accounting. So this software enabled me to do all that on a small scale. Its ease of use is quite good and it is easy to navigate, even if you are not some software guru. The fact that this software is easy for me to run is great because I do all of this by myself in my jewelry business. I love how organized it is and how it cloud-based so that I know I won't lose all my financial documents and invoices ina computer crash.

What aspects are problematic or could work better?

The self-service protal is pretty good but I have noticed some lag. Customer service is great, but I think this self-service really needs to be improved.

What features/services would you like to see in future versions of this product?

Nothing really. Perhaps a more user-friendly service portal and chat feature.

What specific problems in your company were solved by this product?

The problem of managing customer service and invoices was solved by this product. I loved how I could communicate with customers using an automated system so that I don't have to spend ours answering the same emails over and over.

Are you a current user of this product?

No