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Chargify Review

Chargify
Our score: 8.8 User satisfaction: 97%

What is Chargify?

Chargify is Subscription Billing built for SaaS. Most vendors support your basic billing needs and so are Chargify. However, Elastic Billing goes beyond basic, supporting millions of complex scenarios and any business structure. Chargify empowers your entire team to quickly launch products, sign up customers, and manage subscriptions. Whether your business is a new startup or an established company that bills thousands of clients per month, Chargify can make it work for you.

Its real-time dashboard allows easy access to customer insight, signups, revenue, and cancellations. You can increase your company revenue and optimize sales conversions by testing various subscription plans as well as freemium pricing models. With the solution’s business intelligence tools, your business will make more informed decisions and prioritize on what’s important: the growth of your company.

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Overview of Chargify Benefits

Chargify works with various payment gateways, allowing you to be confident with your compliance and billing. You can immediately accept payments with a branded payment page. You can also integrate the tool’s API into your website.

You can get started for free. There are no set up or transaction fees. There will also be no contracts to sign.

This app is created to make running your subscription-based company a snap. The tool can send emails, help take care of declined or expired, and automatically charge customers without a hitch.

Chargify can be used by any tool, from non-technical business startups to huge enterprise firms with complex needs.

Chargify offers a fixed monthly pricing structure. It does not take any percentage of your revenues. In addition, is offers 24/7 phone support, something that other billing solution providers do not offer.

You can benefit from top integrations such as Zferral, Wufoo, Salesforce, Xero, and Shopify. Chargify likewise integrates with Zapier to connect your business to hundreds of other Web apps.

Chargify is very flexible and handles almost any billing scenario imaginable:

  • Trial periods
  • Setup fees
  • Monthly, annual, or custom billing dates
  • Bill by user, by usage, or for add-ons
  • Automatic billing (Credit Card, PayPay, or ACH) or invoice billing

Chargify can be used by any company, from non technical startups to Enterprise organizations with complex needs:

  • Merchants can use “out of the box” features like public sign up pages and the provided billing portal for customer-facing subscription management to get up and running in minutes – no development work required.
  • For more technical companies with development resources, Chargify can be seamlessly integrated into to any website or application with a robust, easy to use API.

Other key differentiators:

  • Chargify has a fixed monthly pricing structure and does not take a percentage of revenue. When ARPU (average revenue per user) crosses over $30-$40/month for products or services, Chargify becomes the clear cost winner.
  • Chargify is the only billing software provider in the space that offer 24/7 phone support.
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Overview of Chargify Features

  • Recurring Billing System
  • Business Intelligence Tools
  • Recurring Billing API
  • Dunning Management
  • iPhone App
  • ACH/echeck
  • Invoicing
  • PayPal
  • Subscription Management
  • PCI Compliant Security
  • Branded Payment Websites
  • Easy-to-use Interface
  • Multi-Gateway Support
  • Customer portal
  • Automatic Emails

What Problems Will Chargify Solve?

Collecting Taxes – Managing sales taxes for customers across multiple states, cities, and counties can be a tedious job. Chargify has partnered with Avalara, the leading cloud-based software for sales tax management, to provide access to Avalara AvaTax, delivering instantaneous sales tax decisions based on precise geo-location in more than 10,000 taxing jurisdictions. If you need to collect sales tax, just enabled the Avalara option and define where tax are applicable, and Chargify will calculate, itemize, and bill the correct sales tax based on the customers shipping address or billing address.

Reviving At-Risk Accounts – When recurring revenue runs your business, it is important to reduce churn by keeping the customers you have. Dunning is the process of communicating with customers to ensure payment of past due accounts prior to account cancellation. Chargify’s dunning management options make it easy to configure payment retries, grace periods, and customer communication about failed transactions. A successful dunning strategy using Chargify, can help retain 20%+ of revenue that may otherwise be lost due to credit card declines and other payment failures.

Sales and Marketing can move fast – Chargify’s ease-of-use for less technical team members such as Sales and Marketing helps eliminate roadblocks. Sales can easily create custom pricing to help close deals. Marketing can spin up coupons and promotions to accelerate campaigns, or create new plans for a/b testing. This is all easily accomplished via the admin UI without having to wait for development resources.

How Much Does Chargify Cost?

Chargify Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Chargify pricing details?

Chargify Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Chargify offers a 30-day free trial and a quote-based subscription model. You can contact the vendor for more details.

User Satisfaction

Positive Social Media Mentions 32
Negative Social Media Mentions 1

We are aware that when you make a decision to buy a Accounting Software it’s crucial not only to learn how professionals rank it in their reviews, but also to discover whether the actual clients and businesses that use these solutions are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Chargify reviews across a wide range of social media sites. The data is then displayed in an easy to understand format revealing how many customers had positive and negative experience with Chargify. With that information available you should be ready to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Chargify?

  • Shopify
  • Xero
  • Salesforce
  • Zapier
  • Wufoo
  • Formstack
  • MailChimp
  • ChartMogul
  • Ambassador
  • Drip
  • LeadDyno
  • ClickDesk
  • Chargely
  • CloudWork
  • Geckoboard
  • INinbox
  • Leftronic
  • Pipeliner

Chargify User Reviews

Chargify average rating:

Average score
4.4/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Salvatore

PROS: Chargify is a friendly, simple, and easy to use platform that has all the features necessary for running a successful online sales business. Its dashboard is simply powerful: you can use it to check your revenue performance, and to control the number of sign ups all the time. Neat reporting is also included in the benefit package! We use it every day, since it is involved in all product updating, communication and refunding processes, and our favorite part is that subscriptions can be altered.

CONS: I like everything about Chargify, and I think everybody does.

Reviewed 6 years ago

Read full review >

The least favorable review

Terence

PROS: Installation was not as painful as it can be sometimes, and we quickly understood we were dealing with a well-integrated tool. The decisive criterion for us was Wufoo integration, which is very well done. The product comes with excellent support which handles issues in less than an hour, while the platform is powerful enough to deal with multiple recurring donations per time. I also recommend it because of neat reporting, I think that matters a lot to a streamlined workflow.

CONS: For me, the product is still intermediary, probably something alike credit card processors for online giving. I wasn't blown off my shoes, and I'm still looking for a platform that can host my web forms and do independent processing of my transactions. Meanwhile, I will continue working with Chargify, because I think it is worth its price.

Reviewed 6 years ago

Read full review >

More reviews from 14 actual users:

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  • Latest
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  • Most negative

Great way to manage monthly bills!

Read full review >
Lea
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 24.10.2021 Company Size: 11-50 Employees Industry: Computer Software

PROS: Chargify takes charge of all our company's billing concerns. We don't have to connect it to an API.

CONS: We sometimes have trouble integrating it with Xero. We also have to create a new component to price a new subscription item.

What do you think about this review?

Great Poor

All-in-one billing platform

Read full review >
Bart
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 14.10.2021 Company Size: 11-50 Employees Industry: Higher Education

PROS: Chargify's best features are the following: (1) it has really flexible subscription management; (2) it allows users to create customized subscription plans plus discount coupons; (3) linking it to various payment gateways is hassle-free; and (4) it has the best technical support team!

CONS: Generating reports needs improvement.

What do you think about this review?

Great Poor
Show More User Reviews (14)

Faster and simpler payment process

Read full review >
Oliver
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2021 Company Size: 1-10 Employees Industry: Computer Software

PROS: Chargify basically made things easier and simpler for us and for our customers. The payment process is no longer a headache.

CONS: The process of preparing invoices could be simpler.

What do you think about this review?

Great Poor

Straightforward management of bills and payments

Read full review >
Effie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2021 Company Size: 11-50 Employees Industry: Internet

PROS: I main use Chargify to schedule collection and track payments. I love using it mainly because of its revolutionary features and its user-friendly interface.

CONS: Although it's user-friendly, I wish that the metrics and dashboard are more intuitive to improve user experience. I also wish that they would market some of the integrations better so that we would know that we can get it from Chargify instead of availing the same services from other programs.

What do you think about this review?

Great Poor

Good for managing multiple payment models

Read full review >
Heloise
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.08.2021 Company Size: 1-10 Employees Industry: Computer Software

PROS: It's a smooth and functional software.

CONS: I'm having issues with its integration with WordPress and WooCommerce.

What do you think about this review?

Great Poor

A good tool to manage subscriptions

Read full review >
Kevon
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.06.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: I love that Chargify can be integrated with our bookkeeping software.

CONS: We have to avail add-ons to make it perfectly fit our system.

What do you think about this review?

Great Poor

A robust billing system

Read full review >
Carley
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 24.05.2021 Company Size: 1-10 Employees Industry: N/A

PROS: Chargify's documentation is another level. It's really an amazing app -- easy to use and flexible. Their tech support team is great, too!

CONS: The customers are limited to add more details into their accounts in the billing portal. It would be helpful if they can. They can also improve their subscription management by adding bulk actions and having a more advanced filtering function.

What do you think about this review?

Great Poor

User-friendly software for payment management

Read full review >
Domenick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 21.05.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I love Chargify's user interface. It's super easy to use, I could conveniently change prices for the billing. I also love the new update!

CONS: It does perform a little slow from time to time and I notice it's during peak hours.

What do you think about this review?

Great Poor

Functional software, it makes our job easier

Read full review >
Hardy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.03.2021 Company Size: 1-10 Employees Industry: Hospitality

PROS: The best thing about Chargify is its tech support staff! They have been really helpful in addressing issues.

CONS: On-boarding takes time, especially if you're moving from another billing system.

What do you think about this review?

Great Poor

Something our company needs!

Read full review >
Kelsie
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.01.2021 Company Size: More than 100 Employees Industry: Market Research

PROS: Fair price, robust system, over-the-top sales, and tech teams -- these are what make Chargify an amazing program.

CONS: Generating reports can still be improved by allowing users to customize the PDF for export.

What do you think about this review?

Great Poor

Great help in bills collection

Read full review >
Haleigh
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.04.2020 Company Size: 11-50 Employees Industry: N/A

PROS: I love Chargify's notification features because it helps get on track in the collection of payments, especially those that are past due. I also love its ability to get monthly, quarterly, and yearly revenue insights.

CONS: The coupon system still needs improvement. It's a little confusing to use.

What do you think about this review?

Great Poor

Billing management made easy

Read full review >
Lucy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: Information Technology

PROS: I was hesitating to dive inside the ecommerce world, right because I was too afraid to deal with billing and subscriptions. I obviously wanted to sell more, but keeping records of it and maintaining a support center sounded terrifying to me! Luckily, there was Chargify to make things easier: ever since I opened an e-store, it has been with me to manage billing and subscription, and I don't have to worry about about billing and charging methods. Chargify doesn't just do stuff-it does them perfectly! I can rely on it with my eyes closed, as it does even discounts, coupons, taxes, and refers issues to people that can actually deal with them. I'm also very satisfied with the analytic capacity and the APIs, and I'm eager to discover even more things under the surface.

CONS: I would like to see them operating with physical products too. I don't think that's difficult, it only takes to introduce a shipping feature or more description pages. Small businesses would love that!

What do you think about this review?

Great Poor

Solid platform for managing online sales

Read full review >
Terence
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2019 Company Size: More than 100 Employees Industry: Museums and Institutions

PROS: Installation was not as painful as it can be sometimes, and we quickly understood we were dealing with a well-integrated tool. The decisive criterion for us was Wufoo integration, which is very well done. The product comes with excellent support which handles issues in less than an hour, while the platform is powerful enough to deal with multiple recurring donations per time. I also recommend it because of neat reporting, I think that matters a lot to a streamlined workflow.

CONS: For me, the product is still intermediary, probably something alike credit card processors for online giving. I wasn't blown off my shoes, and I'm still looking for a platform that can host my web forms and do independent processing of my transactions. Meanwhile, I will continue working with Chargify, because I think it is worth its price.

What do you think about this review?

Great Poor

Mighty product, it can do a lot of stuff

Read full review >
Salvatore
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2019 Company Size: 1-10 Employees Industry: Retail

PROS: Chargify is a friendly, simple, and easy to use platform that has all the features necessary for running a successful online sales business. Its dashboard is simply powerful: you can use it to check your revenue performance, and to control the number of sign ups all the time. Neat reporting is also included in the benefit package! We use it every day, since it is involved in all product updating, communication and refunding processes, and our favorite part is that subscriptions can be altered.

CONS: I like everything about Chargify, and I think everybody does.

What do you think about this review?

Great Poor
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Chargify user reviews

Great way to manage monthly bills!

Read full review >
Lea
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 24.10.2021 Company Size: 11-50 Employees Industry: Computer Software

All-in-one billing platform

Read full review >
Bart
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 14.10.2021 Company Size: 11-50 Employees Industry: Higher Education

Faster and simpler payment process

Read full review >
Oliver
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2021 Company Size: 1-10 Employees Industry: Computer Software

Straightforward management of bills and payments

Read full review >
Effie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2021 Company Size: 11-50 Employees Industry: Internet

Good for managing multiple payment models

Read full review >
Heloise
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.08.2021 Company Size: 1-10 Employees Industry: Computer Software
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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