Added new lead source for us

What are the best aspects of this product?

It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations using rules, further adding to our lead campaing a new layer of prospects from those who are curious to those who are ready to engage us.

What aspects are problematic or could work better?

We're looking forward to a chatbot, something most top chat apps have.

What specific problems in your company were solved by this product?

We've plugged in a leaking lead source, that is, our web visitors. Now, we can qualify prospects from cold leads by sorting through the kinds of queries we get. The chat app is useful for campaigns as well as proving customer support.

Are you a current user of this product?

Yes