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Chatra.io Review

Chatra.io
Our score: 8.5 User satisfaction: 100%

What is Chatra.io?

Chatra.io is a live chat messenger app that is designed to work smoothly with your company’s website. Friendly and helpful, this application aims to provide a reliable avenue for your business’ customer support system to engage with your customers and cater to their requests.

Easy to set-up and multi-functional, Chatra.io can easily be incorporated into any website, using its embeddable widget button codes. Once set-up, Chatra will help you send instant invites to your agents, and include them in your roster.

Chatra also offers multiple out-of-the-box functions such as online and offline modes, targeted chats, real-time visitor lists, pre-chat forms, invisibility mode, operating hours, groups, and mobile apps as well as other features that will make your company have a high customer satisfaction rate.

Overview of Chatra.io Benefits

A high customer satisfaction rate is proof of a successful business. Your customers are the reason why you strive to elevate the performance of your customer service. Chatra offers you the power to cater to customer queries immediately, and never let a customer request slide trough the cracks.

Chatra.io’s online and offline modes enable you and your agents to contact your customers as soon as they encounter a problem. Trigger chats enable you to achieve this by simply typing the URLs of the pages you think need this action, including the pages that your customers seem to be spending too much time on.

The real-time visitor list is a function that enables you to check the number of visitors that are currently viewing a page. This also allows you to customize the visitor profile details that you want to see, including their location, current page, their OS/browser and more. The more agents you pay for the more customers that you can accommodate.

Chatra’s invisible mode enables you to remain available even while working on other tasks. This function allows you to work on ongoing chats without receiving new ones. The invisible mode also has an option for you to receive new chat notifications by simply checking on a button.

Last, but not least, you can experience Chatra.io from different devices. Aside from desktop browser access, you can communicate with customers using your Android or iOS device.

Overview of Chatra.io Features

  • Online and offline modes
  • Targeted chats
  • Real-time visitor List
  • Pre-chat form
  • Invisibility mode
  • Operating hours
  • Groups
  • Mobile apps
  • Forward messages to email
  • Reply templates
  • Intelligent chat queues
  • Detailed customer information

Chatra.io Position In Our Categories

Knowing that businesses have distinct business-related wants, it is practical they abstain from subscribing to a one-size-fits-all, ”best” business application. Nonetheless, it would be hard to find such application even among recognizable software systems. The best thing to do should be to spell out the various main factors which necessitate consideration like major features, costing, skill capability of staff members, organizational size, etc. Thereafter, you should conduct your product research through and through. Have a look at these Chatra.io evaluations and explore the other applications in your list more closely. Such all-encompassing product investigation ensures you avoid mismatched applications and buy the system that includes all the benefits your company requires.

Position of Chatra.io in our main categories:

TOP 100

Chatra.io is one of the top 100 Customer Support Software products

Chatra.io is also listed in the following subcategories:

Every business has its own characteristics, and can call for a particular type of Customer Support Software solution that will be fit for their business size, type of customers and employees and even specific niche they deal with. We advise you don't count on getting an ideal services that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few Chatra.io Customer Support Software reviews first and even then you should pay attention to what the service is supposed to do for your business and your employees. Do you need an easy and intuitive app with only elementary features? Will you really use the complex tools required by pros and large enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy app that will fit your budget.

How Much Does Chatra.io Cost?

Chatra.io Pricing Plans:

Free Trial

Monthly

$19/agent

Annually

$15/agent

Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.

Here are the details:

  • Monthly – $19/agent
  • Annually – $15/agent

User Satisfaction

Positive Social Media Mentions 6
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Chatra.io reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Chatra.io. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Dutch

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Chatra.io Comparisons

Chatra.io user reviews

Easy to use, high adoption rate

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Talon
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 05.04.2020 Company Size: 11-50 Employees Industry: Computer Software

Fits a small team with a small budget but huge customer base

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Friedrich
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.03.2020 Company Size: Industry: N/A

Added new lead source for us

Read full review >
Rick
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.03.2020 Company Size: 11-50 Employees Industry: N/A

Allows us to provide 24/7 customer support

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Curt
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.03.2020 Company Size: 11-50 Employees Industry: Computer Networking

New commmunication channel

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Keegan
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.03.2020 Company Size: 11-50 Employees Industry: Events Services

What are Chatra.io pricing details?

Chatra.io Pricing Plans:

Free Trial

Monthly

$19/agent

Annually

$15/agent

Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.

Here are the details:

  • Monthly – $19/agent
  • Annually – $15/agent

What integrations are available for Chatra.io?

Chatra.io integrates with the following business systems and applications:

  • Front
  • Help Scout
  • Slack

Chatra.io average rating:

Average score
4.4/5 (12 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Eugenia

PROS: Using it is easy. They also have a reliable support that walked us through the important tools. In a matter of weeks, we're able to reduce churn. We attribute this to our new-found ability to respond to customer questions immediately.

CONS: No complaints here. Even if we encounter a minor bug, support is ready to lend a hand.

Reviewed 2 months ago

Read full review >

The least favorable review

Rick

PROS: It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations using rules, further adding to our lead campaing a new layer of prospects from those who are curious to those who are ready to engage us.

CONS: We're looking forward to a chatbot, something most top chat apps have.

Reviewed 2 months ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Easy to use, high adoption rate

Read full review >
Talon
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 05.04.2020 Company Size: 11-50 Employees Industry: Computer Software

PROS: An intuitive app even a beginner with no coding skills can master instantly. I was able to onboard the whole team in a day, and from there, this tool has been a ubiquitous part of our day-to-day workflow.

CONS: There are instances when the app crashes so we have to reset.

What do you think about this review? Great Poor

Fits a small team with a small budget but huge customer base

Read full review >
Friedrich
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.03.2020 Company Size: Industry: N/A

PROS: The perfect app for companies with a small budget and team. In our case, we're still unable to scale our staff even in the face of a growing number of suscribers. That had put a strain in our ability to respond fast to customer issues in the past. Since we started using the chat tool, we'd seen a huge jump in our response rate.

CONS: It is sometimes very buggy, disconnecting us without warning.

What do you think about this review? Great Poor

Added new lead source for us

Read full review >
Rick
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.03.2020 Company Size: 11-50 Employees Industry: N/A

PROS: It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations using rules, further adding to our lead campaing a new layer of prospects from those who are curious to those who are ready to engage us.

CONS: We're looking forward to a chatbot, something most top chat apps have.

What do you think about this review? Great Poor

Allows us to provide 24/7 customer support

Read full review >
Curt
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.03.2020 Company Size: 11-50 Employees Industry: Computer Networking

PROS: The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly endorsed. The incoming team can quickly get the context of the pending tickets endorsed by the outgoing team. This helps us offer a true 24/7 support service. To the customer, the impression is his concern is being taken care of nonstop.

CONS: The cost per seat is something that I'm worried about in case we expand to a bigger team.

What do you think about this review? Great Poor

New commmunication channel

Read full review >
Keegan
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.03.2020 Company Size: 11-50 Employees Industry: Events Services

PROS: The chat app allows us to open a new communication channel for customers. We're getting a lot of live questions and the app helps to sort these out so that recurring questions are directed to our FAQs while unique ones are forwarded as a ticket to our support agents. The whole automated process makes it easy to handle even volumes of issues every day.

CONS: Nothing so far.

What do you think about this review? Great Poor
Eugenia
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2020 Company Size: 11-50 Employees Industry: Real Estate

PROS: Using it is easy. They also have a reliable support that walked us through the important tools. In a matter of weeks, we're able to reduce churn. We attribute this to our new-found ability to respond to customer questions immediately.

CONS: No complaints here. Even if we encounter a minor bug, support is ready to lend a hand.

What do you think about this review? Great Poor

We use it as a marketing tool

Read full review >
Katrine
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2020 Company Size: More than 100 Employees Industry: Financial Services

PROS: The widget gives us an unprecedented opportunity to take a closer look at our market. It almost puts to shame survey apps; we can receive raw feedback from customers in real time. Over time, we can see a pattern--the recurring issues, what customers like best, what they're looking for... the app is clearly more than just a support tool. The data it churns out becomes the gist of our marketing research from which we plan our campaigns and brainstorm for new ideas.

CONS: It takes a bit of coding skills to embed this in our website. I also find the mobile version limited. It'd be nice to improve this since many of our customers are using phones.

What do you think about this review? Great Poor

My review of Chatra

Read full review >
Leopoldo
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.02.2020 Company Size: 11-50 Employees Industry: N/A

PROS: I like using it to address questions from my customers. They like it--and even surprised occasionally--when they get an answer immediately. As the business owner, I get a first-row seat to seeing how the market behaves and what issues are needed to focus on.

CONS: The tools can be made more intuitive. I prefer single-click tools.

What do you think about this review? Great Poor

Flexible, useful, not to mention cheap

Read full review >
Angus
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.02.2020 Company Size: More than 100 Employees Industry: Airlines/Aviation

PROS: It's very flexible whether you're conversing with one or multiple prospects at once. A small team can handle a huge volume of customer questions in a day, not the least thanks to automation.

CONS: Nothing to complain about considering it's cheap yet practical.

What do you think about this review? Great Poor

Customer satisfaction improved, employees are more productive

Read full review >
Zack
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.01.2020 Company Size: Industry: Computer Software

PROS: Easy to set up and use. We've designed our workflows around its chat and messaging features without a hitch. The result? Our response rate has shot up exponentially and our customes love us for it.

CONS: None so far. We're loving how it transformed our team from being passive to being active.

What do you think about this review? Great Poor

So easy to use, no technical obstacles

Read full review >
Dillan
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.01.2020 Company Size: More than 100 Employees Industry: Transportation/Trucking/Railroad

PROS: As expected, Chatra is easy to use. No coding, no complex installs. In a matter of minutes, I was able to implement it and the whole team were quick to adapt to it.

CONS: No issue so far, we're satisfied with it.

What do you think about this review? Great Poor

More quality leads, happy customers

Read full review >
Clotilde
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.01.2020 Company Size: 11-50 Employees Industry: N/A

PROS: It's intuitive to our needs, a chat app that can qualify site visitors for us. We were able to automate conversations, helping ease the burden off our small team's shoulders. This helps a good portion of our team to focus on selling, while two persons in shift schedule oversee the leads coming in from the chat conversations 24/7.

CONS: There are occasional bugs like delayed sync between app and browser version.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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