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Customer Support Software

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What is is a live chat messenger app that is designed to work smoothly with your company’s website. Friendly and helpful, this application aims to provide a reliable avenue for your business’ customer support system to engage with your customers and cater to their requests.

Easy to set-up and multi-functional, can easily be incorporated into any website, using its embeddable widget button codes. Once set-up, Chatra will help you send instant invites to your agents, and include them in your roster.

Chatra also offers multiple out-of-the-box functions such as online and offline modes, targeted chats, real-time visitor lists, pre-chat forms, invisibility mode, operating hours, groups, and mobile apps as well as other features that will make your company have a high customer satisfaction rate.

Overview of Benefits

A high customer satisfaction rate is proof of a successful business. Your customers are the reason why you strive to elevate the performance of your customer service. Chatra offers you the power to cater to customer queries immediately, and never let a customer request slide trough the cracks.’s online and offline modes enable you and your agents to contact your customers as soon as they encounter a problem. Trigger chats enable you to achieve this by simply typing the URLs of the pages you think need this action, including the pages that your customers seem to be spending too much time on.

The real-time visitor list is a function that enables you to check the number of visitors that are currently viewing a page. This also allows you to customize the visitor profile details that you want to see, including their location, current page, their OS/browser and more. The more agents you pay for the more customers that you can accommodate.

Chatra’s invisible mode enables you to remain available even while working on other tasks. This function allows you to work on ongoing chats without receiving new ones. The invisible mode also has an option for you to receive new chat notifications by simply checking on a button.

Last, but not least, you can experience from different devices. Aside from desktop browser access, you can communicate with customers using your Android or iOS device.

Overview of Features

  • Online and offline modes
  • Targeted chats
  • Real-time visitor List
  • Pre-chat form
  • Invisibility mode
  • Operating hours
  • Groups
  • Mobile apps
  • Forward messages to email
  • Reply templates
  • Intelligent chat queues
  • Detailed customer information Position In Our Categories

Position of in our main categories:

100 is one of the top 100 Customer Support Softwareproducts

100 is one of the 100
Customer Support Software products is also listed in the following subcategories:

Live Chat Software#25
Live Chat Software#25

There are trendy and widely used systems in each software category. But are they automatically the best fit for your enterprise’s specific needs? A popular software solution may have thousands of users, but does it present what you require? For this reason, do not blindly shell out for popular systems. Read at least a few reviews and consider the elements that you want in the software such as the cost, main functionality, available integrations etc. Then, select a few apps that fit your wants. Try out the free trials of these products, read online comments, get information from the maker, and do your homework meticulously. This exhaustive research is certain to assist you select the finest software solution for your firm’s specific needs.

How Much Does Cost? Pricing Plans:
Free trial

Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.

Here are the details:

  • Monthly – $19/agent
  • Annually – $15/agent

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • Mac
  • Web-based
Language Support
  • English
  • Dutch
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise
  • Open API

What Support Does This Vendor Offer?


What are pricing details? Pricing Plans:
Free trial

Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.

Here are the details:

  • Monthly – $19/agent
  • Annually – $15/agent

What integrations are available for integrates with the following business systems and applications:

  • Front
  • Help Scout
  • Slack

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