Our score: 8.5 User satisfaction: 100%

What is is a live chat messenger app that is designed to work smoothly with your company’s website. Friendly and helpful, this application aims to provide a reliable avenue for your business’ customer support system to engage with your customers and cater to their requests.

Easy to set-up and multi-functional, can easily be incorporated into any website, using its embeddable widget button codes. Once set-up, Chatra will help you send instant invites to your agents, and include them in your roster.

Chatra also offers multiple out-of-the-box functions such as online and offline modes, targeted chats, real-time visitor lists, pre-chat forms, invisibility mode, operating hours, groups, and mobile apps as well as other features that will make your company have a high customer satisfaction rate.

Overview of Benefits

A high customer satisfaction rate is proof of a successful business. Your customers are the reason why you strive to elevate the performance of your customer service. Chatra offers you the power to cater to customer queries immediately, and never let a customer request slide trough the cracks.’s online and offline modes enable you and your agents to contact your customers as soon as they encounter a problem. Trigger chats enable you to achieve this by simply typing the URLs of the pages you think need this action, including the pages that your customers seem to be spending too much time on.

The real-time visitor list is a function that enables you to check the number of visitors that are currently viewing a page. This also allows you to customize the visitor profile details that you want to see, including their location, current page, their OS/browser and more. The more agents you pay for the more customers that you can accommodate.

Chatra’s invisible mode enables you to remain available even while working on other tasks. This function allows you to work on ongoing chats without receiving new ones. The invisible mode also has an option for you to receive new chat notifications by simply checking on a button.

Last, but not least, you can experience from different devices. Aside from desktop browser access, you can communicate with customers using your Android or iOS device.

Overview of Features

  • Online and offline modes
  • Targeted chats
  • Real-time visitor List
  • Pre-chat form
  • Invisibility mode
  • Operating hours
  • Groups
  • Mobile apps
  • Forward messages to email
  • Reply templates
  • Intelligent chat queues
  • Detailed customer information Position In Our Categories

Knowing that businesses have unique business needs, it is only wise they avoid preferring an all-encompassing, “perfect” system. Regardless, it would be almost impossible to try to discover such an app even among recognizable software solutions.
The right thing to do can be to write down the numerous important functions which call for a research such as major features, packages, technical skill levels of the employees, organizational size, etc. Thereafter, you should follow through your research systematically. Browse over some of these analyses and look into each of the software options in your shortlist in detail. Such all-encompassing product research guarantees you keep away from unfit apps and buy the one which meets all the tools your company requires to realize efficiency.

Position of in our main categories:

TOP 100 is one of the top 100 Customer Support Software products is also listed in the following subcategories:

Since each enterprise has specific business wants, it is prudent for them to desist from searching for a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a platform even among popular software platforms. The clever thing to do would be to list the various vital aspects that need consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Customer Support Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth groundwork can ensure you discard ill-fitting platforms and zero in on the solution that offers all the aspects you need for business success.

How Much Does Cost? Pricing Plans:

Free Trial





Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.

Here are the details:

  • Monthly – $19/agent
  • Annually – $15/agent

User Satisfaction

Positive Social Media Mentions 6
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Dutch

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are pricing details? Pricing Plans:

Free Trial





Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.

Here are the details:

  • Monthly – $19/agent
  • Annually – $15/agent

What integrations are available for integrates with the following business systems and applications:

  • Front
  • Help Scout
  • Slack
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Reviewed By Louie Andre
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