Allows us to provide 24/7 customer support

What are the best aspects of this product?

The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly endorsed. The incoming team can quickly get the context of the pending tickets endorsed by the outgoing team. This helps us offer a true 24/7 support service. To the customer, the impression is his concern is being taken care of nonstop.

What aspects are problematic or could work better?

The cost per seat is something that I'm worried about in case we expand to a bigger team.

What specific problems in your company were solved by this product?

It helps us provide round-the-clock customer service wtihout a hitch. Tickets are endorsed smoothly. Customer issues are resolved fast. No more missing tickets. Customers are generally happy.

Are you a current user of this product?

No