Customer satisfaction improved, employees are more productive

What are the best aspects of this product?

Easy to set up and use. We've designed our workflows around its chat and messaging features without a hitch. The result? Our response rate has shot up exponentially and our customes love us for it.

What aspects are problematic or could work better?

None so far. We're loving how it transformed our team from being passive to being active.

What specific problems in your company were solved by this product?

Customer satisfaction has improved. We're able to respond live and that translates to conversion at times. But the app's big-picture impact is seeing the team becomes an active cog to our operations. Employees are excited to see results fast and customers like it that their concerns are addressed immediately.

Are you a current user of this product?

No