Fits a small team with a small budget but huge customer base

What are the best aspects of this product?

The perfect app for companies with a small budget and team. In our case, we're still unable to scale our staff even in the face of a growing number of suscribers. That had put a strain in our ability to respond fast to customer issues in the past. Since we started using the chat tool, we'd seen a huge jump in our response rate.

What aspects are problematic or could work better?

It is sometimes very buggy, disconnecting us without warning.

What specific problems in your company were solved by this product?

With a faster response rate, our customers are happier. We expect this to cut down our attrition rate and abandoned free trials.

Are you a current user of this product?

No