More quality leads, happy customers

What are the best aspects of this product?

It's intuitive to our needs, a chat app that can qualify site visitors for us. We were able to automate conversations, helping ease the burden off our small team's shoulders. This helps a good portion of our team to focus on selling, while two persons in shift schedule oversee the leads coming in from the chat conversations 24/7.

What aspects are problematic or could work better?

There are occasional bugs like delayed sync between app and browser version.

What specific problems in your company were solved by this product?

We're able to optimize a small team, divided them between a sales team and a smaller team that oversees the leads. The result is more quality leads converting into sales for us. Some of our customers are happy, too, to receive instant replies from us during business hours.

Are you a current user of this product?

Yes