My review of Chatra

What are the best aspects of this product?

I like using it to address questions from my customers. They like it--and even surprised occasionally--when they get an answer immediately. As the business owner, I get a first-row seat to seeing how the market behaves and what issues are needed to focus on.

What aspects are problematic or could work better?

The tools can be made more intuitive. I prefer single-click tools.

What specific problems in your company were solved by this product?

It connects me to my customer base without having to spend for costly surveys. The chat isn't just a support tool but a marketing channel for me.

Are you a current user of this product?

No