New commmunication channel

What are the best aspects of this product?

The chat app allows us to open a new communication channel for customers. We're getting a lot of live questions and the app helps to sort these out so that recurring questions are directed to our FAQs while unique ones are forwarded as a ticket to our support agents. The whole automated process makes it easy to handle even volumes of issues every day.

What aspects are problematic or could work better?

Nothing so far.

What specific problems in your company were solved by this product?

The chat has become our central place for customer issues. This is ideal because it's much easier to engage via chat than phone, which takes a lot of time per customer.

Are you a current user of this product?

Yes