Superb!

What are the best aspects of this product?

Using it is easy. They also have a reliable support that walked us through the important tools. In a matter of weeks, we're able to reduce churn. We attribute this to our new-found ability to respond to customer questions immediately.

What aspects are problematic or could work better?

No complaints here. Even if we encounter a minor bug, support is ready to lend a hand.

What specific problems in your company were solved by this product?

The biggest benefit we got is reducing our churn. Having the means to respond fast is a major plus to our customers. It helps us catch issues before they blow over.

Are you a current user of this product?

Yes