We use it as a marketing tool

What are the best aspects of this product?

The widget gives us an unprecedented opportunity to take a closer look at our market. It almost puts to shame survey apps; we can receive raw feedback from customers in real time. Over time, we can see a pattern--the recurring issues, what customers like best, what they're looking for... the app is clearly more than just a support tool. The data it churns out becomes the gist of our marketing research from which we plan our campaigns and brainstorm for new ideas.

What aspects are problematic or could work better?

It takes a bit of coding skills to embed this in our website. I also find the mobile version limited. It'd be nice to improve this since many of our customers are using phones.

What specific problems in your company were solved by this product?

Ideal for small business like us that needs to do market research. While it's not comprehensive, the data you get from the widget has traction. It can point you to the right direction.

Are you a current user of this product?

Yes