How our business is using UCM

What are the best aspects of this product?

Cisco phones are designed like computers that we can place anywhere across our network without changing their settings. Because of that, we can do away with the professional services of a telecom contractor. Overall, Cisco UCM is an easily configurable and manageable system.

What aspects are problematic or could work better?

It can be difficult to upgrade Cisco hardware especially when we need to expand. For it to work, my team has to make adjustments to give room for growth.

What specific problems in your company were solved by this product?

Cisco UCM has saved us a lot of money because we managed to find and remove phone numbers we were not using but were still paying for. It has also let us upgrade from an outdated technology and it has saved us from steep phone charges.

Are you a current user of this product?

Yes