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Cisco Unified Communications Manager Review

Cisco Unified Communications Manager
Our score: 9.2 User satisfaction: 92%
Logo of Cisco Unified Communications Manager

What is Cisco Unified Communications Manager?

Cisco Unified Communications Manager is a reliable, scalable, and integrated communication and collaboration solution that enables organizations and teams to facilitate interaction and engagement from a single tool which can be accessed on any device and any location. The solution combines voice and video calling, messaging, call and session management, and mobile features and capabilities.

Cisco Unified Communications Manager is built based on an infrastructure that integrates various communication systems in a unified platform. The solution combines voice and video calling, messaging, call and session management, and mobile features and capabilities. With its mobility features, users will be able to work anywhere they want, helping them improve their productivity. Whether businesses and enterprises are operating on a local or global scale, Cisco Unified Communications Manager provides tools that can adapt to their needs.

In addition, it supports integration with third-party business applications to ensure that team members are able to seamlessly collaborate with each other regardless of the tools they are using. Last but not least, it offers features that enhance data security and compliance.

Overview of Cisco Unified Communications Manager Benefits

Unified Communication Solution

Cisco Unified Communications Manager is a unified communication solution which has the capability to gather people and communication tools in one place. Its unified infrastructure allows users to make IP phone and video calls, deliver messages, and enhance the visibility of their presence from a single solution.

Establish A Mobile Workforce

The solution provides mobility features that permit teams to innovate and optimize their work environments. With Cisco Unified Communications Manager, they will able to establish a mobile workforce that is comprised of talented and skilled individuals who can work from any location. Thus, wherever their team members are, they can access tools that keep them connected and productive.

A Tool That Can Adapt To Various Business Needs

Cisco Unified Communications Manager is also a scalable solution. This means as businesses and organizations evolve and grow, the solution can support their various needs. Whether they are running multiple offices from places around the world, operating regionally, or being managed by a single family; Cisco Unified Communications Manager can precisely adapt to their changing business processes, requirements, and systems.

Interoperability And Integration

The communication and collaboration solution is highly interoperable, and this capability is enhanced by its integration with third-party business tools and applications. As a result, users can collaborate with the rest of the team through the business applications that they are currently using. In fact, the solution even permits them to enable collaboration features on their existing business applications. Furthermore, Cisco Unified Communications Manager supports various gateways and industry-standard communication systems.

Enhance Security And Compliance

Cisco Unified Communications Manager is designed with security and compliance features that enable teams to apply advanced authentication and encryption methods as well as utilize the latest communication protocols so they can protect corporate and customer data. The solution makes sure that all communications are secured, regardless of where they are coming from. In addition, Cisco Unified Communications Manager helps users ensure that their processes and tasks are passing the important certifications being conducted in their specific industry.

Overview of Cisco Unified Communications Manager Features

  • Unified Communications
  • Enhanced Mobility
  • Local and Global
  • Open and Interoperable
  • Security and Compliance

Cisco Unified Communications Manager Position In Our Categories

Knowing that businesses have distinctive business demands, it is reasonable they abstain from choosing an all-in-one, ”best” solution. However, it is almost impossible to pinpoint such application even among recognizable software systems. The efficient step to undertake is to set down the numerous major factors that require consideration such as major features, pricing, technical skill levels of staff members, business size, etc. After which, you must perform your research through and through. Go over some Cisco Unified Communications Manager analyses and look over the other software products in your list more closely. Such detailed research ascertains you avoid poorly fit apps and pay for the system that provides all the tools your business requires in sustaining growth.

Position of Cisco Unified Communications Manager in our main categories:

TOP 10

Cisco Unified Communications Manager is one of the top 10 Business Phone Systems products

If you are interested in Cisco Unified Communications Manager it may also be a good idea to analyze other subcategories of Business Phone Systems listed in our database of SaaS software reviews.

Since each organization has specific business wants, it is sensible for them to abstain from looking for a one-size-fits-all ideal software solution. Needless to say, it would be futile to try to find such a system even among market-leading software applications. The clever thing to do would be to catalog the various important aspects that need consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Cisco Unified Communications Manager Business Phone Systems reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive research can make certain you discard ill-fitting systems and zero in on the solution that presents all the aspects you need for business success.

How Much Does Cisco Unified Communications Manager Cost?

Cisco Unified Communications Manager Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Cisco Unified Communications Manager’s SMB and enterprise pricing plan information is available upon request. Please contact the vendor, and ask for a quote.

User Satisfaction

Positive Social Media Mentions 113
Negative Social Media Mentions 5

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cisco Unified Communications Manager reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cisco Unified Communications Manager. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Cisco Unified Communications Manager Comparisons

Cisco Unified Communications Manager user reviews

About my experience with Cisco UCM

Read full review >
Domenic
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.11.2019 Company Size: More than 100 Employees Industry: Higher Education

A scalable and highly capable software

Read full review >
Piper
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 10.11.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

Cisco UCM connects our large team

Read full review >
Bo
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.11.2019 Company Size: More than 100 Employees Industry: Higher Education

My experience in using Cisco UCM for my daily tasks

Read full review >
Winona
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.10.2019 Company Size: More than 100 Employees Industry: Higher Education

How our business is using UCM

Read full review >
Charlotte
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 21.10.2019 Company Size: More than 100 Employees Industry: Industrial Automation

What are Cisco Unified Communications Manager pricing details?

Cisco Unified Communications Manager Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Cisco Unified Communications Manager’s SMB and enterprise pricing plan information is available upon request. Please contact the vendor, and ask for a quote.

What integrations are available for Cisco Unified Communications Manager?

Cisco Unified Communications Manager supports integration with many third-party line-of-business applications and communication systems.

Cisco Unified Communications Manager average rating:

Average score
4.3/5 (17 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Kaden

PROS: What I like best about this software is its feature-rich enterprise platform. It has good interfacing capabilities, especially when it comes to other Cisco solutions. With it, we do not have to worry about communications that break off. It is also helpful that the Cisco Communications Manager has a reliable support team as well as detailed documentation.

CONS: Despite its powerful functionalities, this software has limited integrations with third-party devices. Its API for integrating with third-party solutions does not even look up to date. On top of it all, it has a steep price tag and requires a lot of investments when it comes to virtual machines.

Reviewed 8 months ago

Read full review >

The least favorable review

Bo

PROS: It's easy to communicate with my colleagues, regardless of the campus they are located, using CallManager. I only have to choose their names on the directory or on the Cisco phone itself.

CONS: It takes time to go through the call menu and to go back to the home screen after completing a task, such as finding a name and contact info in the directory.

Reviewed 5 months ago

Read full review >

More reviews from 17 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

About my experience with Cisco UCM

Read full review >
Domenic
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.11.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: It is not challenging to use CallManager because of its extreme ease of use. We don't have problems doing anything from maintenance to organization.

CONS: Cisco CallManager is a feature-rich system that there is nothing much to dislike about it.

What do you think about this review? Great Poor

A scalable and highly capable software

Read full review >
Piper
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 10.11.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Cisco CallManager is replete with wonderful features that we can configure to our needs. It also makes it easy for us to oversee endpoints. Plus, it helps that Cisco CallManager has a 99.9% uptime.

CONS: There are other products that have the function we need but we still went with Cisco UCM because it is a cut above then. We're only making up for what we lack by using a third-party software. Also, Cisco may want to change its WebEx because it is excessively pushed.

What do you think about this review? Great Poor

Cisco UCM connects our large team

Read full review >
Bo
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.11.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: It's easy to communicate with my colleagues, regardless of the campus they are located, using CallManager. I only have to choose their names on the directory or on the Cisco phone itself.

CONS: It takes time to go through the call menu and to go back to the home screen after completing a task, such as finding a name and contact info in the directory.

What do you think about this review? Great Poor

My experience in using Cisco UCM for my daily tasks

Read full review >
Winona
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.10.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: The speed dialing is one of the best features of UCM because it lets me call people without going through several menu windows. It also helps that I can receive my messages via email so that I can look at them even when I am not in the office. Moreover, it is beneficial for me to make audio conference calls with colleagues via the phone with ease.

CONS: It would be advantageous if there are more speed dial options available. Unfortunately, my company doesn't have that, unlike the previous organization I worked for.

What do you think about this review? Great Poor

How our business is using UCM

Read full review >
Charlotte
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 21.10.2019 Company Size: More than 100 Employees Industry: Industrial Automation

PROS: Cisco phones are designed like computers that we can place anywhere across our network without changing their settings. Because of that, we can do away with the professional services of a telecom contractor. Overall, Cisco UCM is an easily configurable and manageable system.

CONS: It can be difficult to upgrade Cisco hardware especially when we need to expand. For it to work, my team has to make adjustments to give room for growth.

What do you think about this review? Great Poor

How we use Cisco UCM

Read full review >
Cristian
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 18.10.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: The best thing about Cisco UCM is how it sends missed messages to my email so that I can relay it to the appropriate person or department. On top of that, the phone system is user-friendly. There are only a few buttons and everything is functional. Moreover, it is great that I do not have to input a password each time.

CONS: Cisco should expand their documentation for UCM to reduce the instances of calling tech support since not everyone has the time to go through several channels just to know how to resolve an issue.

What do you think about this review? Great Poor

No other VoIP product compares to Cisco Unified Communications Manager

Read full review >
Boyd
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.10.2019 Company Size: More than 100 Employees Industry: Construction

PROS: Cisco's CallManager is a scalable solution that has grown with us. Even though we have changed in size, we can still use every feature as before.

CONS: CallManager is a tricky thing to set up and we had to acquire the services of a professional knowledgeable in VoIP routing and switching.

What do you think about this review? Great Poor

A solid and feature-rich system

Read full review >
Enrique
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 51-100 Employees Industry: Higher Education

PROS: CallManager is a reliable telephony system that we can still use in the event of a disaster because of its redundancy that is applicable to all our branches. It didn't even take a lot of time to configure the product fully because of bulk imports. Overall, I find CallManager to be a feature-rich and adaptable software.

CONS: The price tag of CallManager is too steep and it only gets more expensive with upgrades. Also, it was a bit challenging to configure at first

What do you think about this review? Great Poor

Cisco CallManager streamlines our telephony

Read full review >
Davonte
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: 51-100 Employees Industry: Information Technology and Services

PROS: Cisco CallManager is a very adaptable solution that lets us configure every setting to suit our own needs and preferences.

CONS: This software has a steep learning curve and definitely not for people who do not have previous experiences with PBX. People should attend a Cisco webinar or on-site training first to fully understand it.

What do you think about this review? Great Poor

A review about Cisco CallManager

Read full review >
Edward
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: Financial Services

PROS: I like that Cisco offers the option to rollback to the previous version in case something goes wrong with the upgrades. It also has a clean interface that lets us do our administrative tasks easily.

CONS: The longevity of the hardware makes up for the steep cost. Still, it requires a high initial investment.

What do you think about this review? Great Poor

A wonderful product

Read full review >
Benjamin
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: Cisco CallManager offers a different experience to teleconferencing. What I like best about it is how it enables me to schedule video conferences and just wait for them to happen without a hitch.

CONS: It is problematic to connect with Cisco's customer support team when I am doing a live video call.

What do you think about this review? Great Poor

A first-rate system

Read full review >
Odie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Education Management

PROS: I have been working with different versions of Cisco CallManager for over five years. Even though it has gone through a lot of changes, its interface remains easy to navigate.

CONS: There is so much to know about Cisco that even a two-year course on it would not suffice.

What do you think about this review? Great Poor

A powerful communications platform

Read full review >
Garett
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 15.09.2019 Company Size: 11-50 Employees Industry: Computer Networking

PROS: Cisco CallManager is a reliable platform that we can count on for seamless communications. It can even scale with an organization's needs. Furthermore, it has a clean interface that is navigable for any user.

CONS: There had been instances when we had to record audio from an extension because the software Java requirements were limited only to particular operating systems or web browsers.

What do you think about this review? Great Poor

The best VoIP solution

Read full review >
Leatha
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.09.2019 Company Size: More than 100 Employees Industry: Farming

PROS: Cisco UCM is a stable and reliable solution that we have been relying on for our communications for almost 15 years now. We are so glad that even our clients and partners enjoy interacting with us through the CallManager.

CONS: Cisco UCM is a very complex software that requires new users to take a while to learn all about its features and tools. However, once you are familiar with it, using and managing it is almost effortless. Still, Cisco needs to consider the design of UCM because there are areas in which it is lacking such as call reporting. It is unbelievable that this core and basic function is an add-on.

What do you think about this review? Great Poor

A wonderful software

Read full review >
Scarlett
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 27.08.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: Cisco CallManager is easy to set up and goes wonderfully well with Cisco phones.

CONS: It would have helped to have a detailed documentation that came with the software because it has so many options that are overwhelming. Despite that, I find that Cisco is a helpful software with lots of great features. The speed dial is good as well though it was difficult to configure at first.

What do you think about this review? Great Poor

A scalable communications system

Read full review >
Kaitlin
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 11.08.2019 Company Size: More than 100 Employees Industry: Utilities

PROS: I can count on Cisco CallManager to scale with our organization because it can work for small teams of ten people to large groups of thousands of individuals.

CONS: It can be expensive to implement the software especially when you have less than 40 users.

What do you think about this review? Great Poor

My feedback on Cisco Communications Manager

Read full review >
Kaden
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.07.2019 Company Size: More than 100 Employees Industry: N/A

PROS: What I like best about this software is its feature-rich enterprise platform. It has good interfacing capabilities, especially when it comes to other Cisco solutions. With it, we do not have to worry about communications that break off. It is also helpful that the Cisco Communications Manager has a reliable support team as well as detailed documentation.

CONS: Despite its powerful functionalities, this software has limited integrations with third-party devices. Its API for integrating with third-party solutions does not even look up to date. On top of it all, it has a steep price tag and requires a lot of investments when it comes to virtual machines.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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