CiviCRM is cost-effective for large organizations

What are the best aspects of this product?

I think CiviCRM is an ideal app for nonprofits. It offers features for advocacy campaigns, marketing automation, case management, event management, and fundraising. The system integrates smoothly with your website if your CMS platform is Drupal or WordPress. Integration is offered for Gravity Forms in WordPress and for Webforms in Drupal. Since CiviCRM is open source, it offers a robust API that developers can use to integrate it with other business systems. Thus, organizations can easily customize the app for their specific requirements.

What aspects are problematic or could work better?

CiviCRM is not a SaaS product and you need some help to set it up. By my calculation, an organization with 100 users can save about $500,000 over five years compared to a similar system from Salesforce. Apart from the initial setup expenses, there are no licensing costs.

What specific problems in your company were solved by this product?

We used CiviCRM to manage a member’s onboarding workflow. We customized and automated the app to enable it to manage the client interactions. This work was done by two full-time employees previously. Because of the process automation with CiviCRM, we were able to save around $130,000 annually.

Are you a current user of this product?

Yes