Price

free

Logo of CiviCRM
Ask Vendor A QuestionFind A Better App

CiviCRM REVIEW

CRM Software

10 user reviews
USER SATISFACTION 100%
OUR SCORE 7.0
Logo of CiviCRM
civicrm.org

What is CiviCRM?

CiviCRM is a web-based, open source, Constituent Relationship Management (CRM) software that is designed for non-profit organizations. It helps non-profits nurture relationships with their constituents and supporters.

CiviCRM states that it listens to its users and releases updates that address their needs. The app offers a range of features including contact/event/member/case management, mass email marketing, fundraising and peer-to-peer campaigns. It supports more than 20 languages.

Overview of CiviCRM Benefits

  • CiviCRM is a robust, web-based contact relationship management (CRM) system.
  • It allows non-profits to record and manage information about the various people and other organizations they deal with.
  • CiviCRM is not just an address book, it also allows you to track your interactions with people and organizations, to encourage them to engage with your website, and offer donations.
  • The information you collect is stored in a single place and can be accessed from anywhere.
  • CiviCRM focuses on the requirements of non-profits. They can use the application to communicate with individuals, engage with the community, manage contributions and administer memberships.
  • The app is open source, which means you do not have to worry about license costs or user fees for loading, installing or using the software. However, you may have to pay if you use a consultant to implement CiviCRM for your specific needs, and there may also be website hosting charges.
  • CiviCRM is web-based, which means the app can be accessed by multiple users simultaneously from different locations. It has been designed for the needs of the international community and offers multi-language options and translations.

Overview of CiviCRM Features

  • Advocacy campaigns
  • Case management
  • Communications
  • Contact management
  • Contributions
  • Events
  • Members
  • Peer-to-peer fundraisers
  • Reports

CiviCRM Position In Our Categories

Position of CiviCRM in our main categories:

empty icon
500

CiviCRM is one of the top 500 CRM Software products

empty icon
500

CiviCRM is one of the top 500
CRM Software products


If you are interested in CiviCRM it could also be a good idea to analyze other subcategories of Best CRM Software listed in our database of B2B software reviews.Customer Service Software, Social CRM Software, Feedback & Reviews Management Software

It's important to keep in mind that hardly any service in the CRM Software category is going to be a perfect solution that can fulfill all the goals of all company types, sizes and industries. It may be a good idea to read a few CiviCRM reviews first as certain services may perform well exclusively in a very small group of applications or be designed with a really specific industry in mind. Others can function with an idea of being simple and intuitive and as a result lack complex functionalities needed by more experienced users. There are also solutions that support a broad group of customers and provide a powerful feature toolbox, but this usually comes at a higher cost of such a software. Ensure you're aware of your requirements so that you buy a software that provides all the features you look for.

How Much Does CiviCRM Cost?

CiviCRM Pricing Plans:

CiviCRM offers an open source license. Contact the vendor directly for more pricing details.

 

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CiviCRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CiviCRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

8

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Quote-based
Customer Types
  • Small Business

What Support Does This Vendor Offer?

  • TRAINING

CiviCRM User Reviews


Juana 4 weeks ago
Verified
user



Cedric 1 month ago
Verified
user



Brandy 3 months ago
Verified
user



Doris 3 months ago
Verified
user


What are CiviCRM pricing details?

CiviCRM Pricing Plans:

CiviCRM offers an open source license. Contact the vendor directly for more pricing details.

 

What integrations are available for CiviCRM?

CiviCRM supports the following integrations:

  • MailChimp
  • Webform
  • Click & Pledge
  • JotForm
  • JustGiving
  • WhatsApp
  • Drupal

User reviews


User reviews in total: 10

9
1
0
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Juana

4 weeks ago


Pros: I love that I can use CiviCRM to create forms for users to sign up, have both paid and free events, can do mass emailing without paying extra, and even do memberships. I use it for my organization where I have employees and volunteers contacting people. I can keep track of all their interactions in the system.

Cons: There are a few glitches. Upgrading can be difficult and you need to start with a new database and import in all your SQL. Plus, I face issues sometimes and cannot find adequate support to resolve them.

The least favorable review

Cedric

1 month ago


Pros: I feel CiviCRM is an ideal app for non-profits who can use it for memberships, event tracking, and collecting donations. You simply have to configure the interface to enable the system to do all these tasks. Another factor non-profits will appreciate is CiviCRM is a free app as it is open source. Finally, it integrates smoothly with Drupal, so you can make it interactive with your website.

Cons: If you want to use CiviCRM for extra functions, you need a PHP developer which is a hassle. To be fair, this case is the same with all CRM solutions. The reporting can be improved and the developers can make it easier to do queries. Another pain is there is no customer support as CiviCRM is open source. But you make use of the responsive community forums to find answers to your issues.

Published 4 weeks ago
Verified
user
I love that I can use CiviCRM to create forms for users to sign up, have both paid and free events, can do mass emailing without paying extra, and even do memberships. I...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
I feel CiviCRM is an ideal app for non-profits who can use it for memberships, event tracking, and collecting donations. You simply have to configure the interface to...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I think CiviCRM is an ideal app for nonprofits. It offers features for advocacy campaigns,


What do you think about this review? Great Poor
Published 3 months ago
Verified
user
For me, the highlights of CiviCRM are it is open source, offers excellent out-of-box features, and integrates smoothly with Drupal. I feel these features make it the...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I think the advantages of CiviCRM are it is open source, community focused, and affordable. In my opinion it is the best platform for non-profit and community...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I love that CiviCRM is a free app. You can use it to manage contributions, events, and contacts. Even a lay user can easily customize the system as it offers powerful...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
CiviCRM offers a host of useful features: It is a robust and stable app for non-profits with a constant supply of new features. You can use the system for bulk email,...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I think CiviCRM offers an unmatched combination of user-friendly interface with full customizability. For support, you can approach the helpful community and engage with...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I recommend CiviCRM for non-profit organizations as it is an excellent Constituent Relationship Management app that offers features for contact creation and management,...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
CivICRM is a feature-rich CRM that offer limitless possibilities for website integration. The app is open source which means there is no license fee and is supported by a...



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
+1
Share