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CiviCRM Review

CiviCRM
Our score: 7.0 User satisfaction: 100%

What is CiviCRM?

CiviCRM is an online, open source CRM software intended for non profits. It helps this tyoe of organization nurture relationships with their constituents and supporters.

The application provides several features and capabilities such as managing cases, events, contacts and members; fundraising and similar campaigns; email marketing; and multi-language support, among others.

Overview of CiviCRM Benefits

  • CiviCRM is a robust, web-based contact relationship management (CRM) system.
  • It allows non-profits to record and manage information about the various people and other organizations they deal with.
  • CiviCRM is not just an address book, it also allows you to track your interactions with people and organizations, to encourage them to engage with your website, and offer donations.
  • The information you collect is stored in a single place and can be accessed from anywhere.
  • CiviCRM focuses on the requirements of non-profits. They can use the application to communicate with individuals, engage with the community, manage contributions and administer memberships.
  • The app is open source, which means you do not have to worry about license costs or user fees for loading, installing or using the software. However, you may have to pay if you use a consultant to implement CiviCRM for your specific needs, and there may also be website hosting charges.
  • CiviCRM is web-based, which means the app can be accessed by multiple users simultaneously from different locations. It has been designed for the needs of the international community and offers multi-language options and translations.

Overview of CiviCRM Features

  • Advocacy campaigns
  • Case management
  • Communications
  • Contact management
  • Contributions
  • Events
  • Members
  • Peer-to-peer fundraisers
  • Reports

CiviCRM Position In Our Categories

Bearing in mind businesses have their own business wants, it is only reasonable they abstain from purchasing an all-encompassing, “perfect” software solution. However, it would be hard to try to come across such an app even among popular software products. The right thing to undertake can be to write the several vital factors that demand scrutiny like major features, budget, technical skill capability of the users, company size, etc. Thereafter, you should double down on your product research fully. Go over these CiviCRM evaluations and scrutinize each of the solutions in your list in detail. Such well-rounded product research ensures you steer clear of mismatched applications and select the one that delivers all the benefits you require company requires.

Position of CiviCRM in our main categories:

TOP 500

CiviCRM is one of the top 500 CRM Software products

If you are interested in CiviCRM it could also be beneficial to check out other subcategories of CRM Software collected in our base of B2B software reviews.

There are trendy and widely used applications in each software group. But are they necessarily the best fit for your enterprise’s unique requirements? A popular software application may have thousands of customers, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few CiviCRM CRM Software reviews and consider the elements that you wish to have in the software such as the fees, main features, available integrations etc. Then, shortlist a few apps that fit your wants. Check out the free trials of these products, read online opinions, get explanations from the vendor, and do your homework systematically. This exhaustive research is sure to assist you find the most excellent software solution for your firm’s unique needs.

How Much Does CiviCRM Cost?

CiviCRM Pricing Plans:

Free Trial

More pricing details

Contact vendor

CiviCRM offers an open source license. Contact the vendor directly for more pricing details.

 

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CiviCRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CiviCRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CiviCRM Comparisons

CiviCRM user reviews

Brilliant software

Read full review >
Doris
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2019 Company Size: More than 100 Employees Industry: Utilities

Good open source alternative for organizations

Read full review >
Beulah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2019 Company Size: 1-10 Employees Industry: International Affairs

Good application for websites

Read full review >
Juana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Political Organization

Excellent free option

Read full review >
Cedric
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2018 Company Size: 1-10 Employees Industry: Internet

CiviCRM is cost-effective for large organizations

Read full review >
Abe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: 1-10 Employees Industry: Design

What are CiviCRM pricing details?

CiviCRM Pricing Plans:

Free Trial

More pricing details

Contact vendor

CiviCRM offers an open source license. Contact the vendor directly for more pricing details.

 

What integrations are available for CiviCRM?

CiviCRM supports the following integrations:

  • MailChimp
  • Webform
  • Click & Pledge
  • JotForm
  • JustGiving
  • WhatsApp
  • Drupal

CiviCRM average rating:

Average score
5/5 (10 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Vera

PROS: I love that CiviCRM is a free app. You can use it to manage contributions, events, and contacts. Even a lay user can easily customize the system as it offers powerful built-in customization features. There are many more useful features and I have only pointed out my favorites.

CONS: Though CiviCRM is a free app, you need some technical knowledge to make full use of the system. The app was written originally for Drupal CMS, so you can face some issues when you use it inside WordPress CMS. You may find it difficult to program CiviCRM for WordPress.

Reviewed 2 years ago

Read full review >

The least favorable review

Cedric

PROS: I feel CiviCRM is an ideal app for non-profits who can use it for memberships, event tracking, and collecting donations. You simply have to configure the interface to enable the system to do all these tasks. Another factor non-profits will appreciate is CiviCRM is a free app as it is open source. Finally, it integrates smoothly with Drupal, so you can make it interactive with your website.

CONS: If you want to use CiviCRM for extra functions, you need a PHP developer which is a hassle. To be fair, this case is the same with all CRM solutions. The reporting can be improved and the developers can make it easier to do queries. Another pain is there is no customer support as CiviCRM is open source. But you make use of the responsive community forums to find answers to your issues.

Reviewed 2 years ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Brilliant software

Read full review >
Doris
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2019 Company Size: More than 100 Employees Industry: Utilities

PROS: I think the advantages of CiviCRM are it is open source, community focused, and affordable. In my opinion it is the best platform for non-profit and community organizations like ours.

CONS: My only peeve is I don’t have enough time to check out all the features and refine our use of this application.

What do you think about this review? Great Poor

Good open source alternative for organizations

Read full review >
Beulah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.09.2019 Company Size: 1-10 Employees Industry: International Affairs

PROS: I think CiviCRM offers an unmatched combination of user-friendly interface with full customizability. For support, you can approach the helpful community and engage with the large network of skilled developers.

CONS: With many organizations using CiviCRM, it is possible the product may not offer the specific features your organization needs. It does offer a wide range of features, but cannot match other specialized apps when it comes to niche features. However, you can integrate the CRM with other business systems to get what you need.

What do you think about this review? Great Poor

Good application for websites

Read full review >
Juana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Political Organization

PROS: I love that I can use CiviCRM to create forms for users to sign up, have both paid and free events, can do mass emailing without paying extra, and even do memberships. I use it for my organization where I have employees and volunteers contacting people. I can keep track of all their interactions in the system.

CONS: There are a few glitches. Upgrading can be difficult and you need to start with a new database and import in all your SQL. Plus, I face issues sometimes and cannot find adequate support to resolve them.

What do you think about this review? Great Poor

Excellent free option

Read full review >
Cedric
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2018 Company Size: 1-10 Employees Industry: Internet

PROS: I feel CiviCRM is an ideal app for non-profits who can use it for memberships, event tracking, and collecting donations. You simply have to configure the interface to enable the system to do all these tasks. Another factor non-profits will appreciate is CiviCRM is a free app as it is open source. Finally, it integrates smoothly with Drupal, so you can make it interactive with your website.

CONS: If you want to use CiviCRM for extra functions, you need a PHP developer which is a hassle. To be fair, this case is the same with all CRM solutions. The reporting can be improved and the developers can make it easier to do queries. Another pain is there is no customer support as CiviCRM is open source. But you make use of the responsive community forums to find answers to your issues.

What do you think about this review? Great Poor

CiviCRM is cost-effective for large organizations

Read full review >
Abe
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: 1-10 Employees Industry: Design

PROS: I think CiviCRM is an ideal app for nonprofits. It offers features for advocacy campaigns, marketing automation, case management, event management, and fundraising. The system integrates smoothly with your website if your CMS platform is Drupal or WordPress. Integration is offered for Gravity Forms in WordPress and for Webforms in Drupal. Since CiviCRM is open source, it offers a robust API that developers can use to integrate it with other business systems. Thus, organizations can easily customize the app for their specific requirements.

CONS: CiviCRM is not a SaaS product and you need some help to set it up. By my calculation, an organization with 100 users can save about $500,000 over five years compared to a similar system from Salesforce. Apart from the initial setup expenses, there are no licensing costs.

What do you think about this review? Great Poor

High quality functionality

Read full review >
Brandy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.04.2018 Company Size: 1-10 Employees Industry: Sports

PROS: For me, the highlights of CiviCRM are it is open source, offers excellent out-of-box features, and integrates smoothly with Drupal. I feel these features make it the perfect app for nonprofits and associations.

CONS: The developers can make the user experience more consistent. For example, some changes do not require form submission while others do. It can be a bit difficult to use the system until you get used to its peculiarities.

What do you think about this review? Great Poor

Ideal app for nonprofits and associations

Read full review >
Vera
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.02.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: I love that CiviCRM is a free app. You can use it to manage contributions, events, and contacts. Even a lay user can easily customize the system as it offers powerful built-in customization features. There are many more useful features and I have only pointed out my favorites.

CONS: Though CiviCRM is a free app, you need some technical knowledge to make full use of the system. The app was written originally for Drupal CMS, so you can face some issues when you use it inside WordPress CMS. You may find it difficult to program CiviCRM for WordPress.

What do you think about this review? Great Poor

Excellent CRM system for advocacy groups, associations, and non-profits

Read full review >
George
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.01.2018 Company Size: 1-10 Employees Industry: Internet

PROS: CiviCRM offers a host of useful features: It is a robust and stable app for non-profits with a constant supply of new features. You can use the system for bulk email, phone surveys, online petitions, grant administration, memberships, event registrations, and fundraising/development. You can install a large library of extensions such as WordPress plugins. Plus, the platform integrates smoothly with popular accounting systems like QuickBooks. It works well with Joomla, Drupal, and WordPress. Since the app is open source there is a large community of developers who can customize the system. Finally, it works well in non-English and multi-lingual installations.

CONS: Since the system is flexible and powerful, you may find it a bit difficult to configure it initially. However, you can make use of sensible defaults and a handy checklist for the purpose.

What do you think about this review? Great Poor

I recommend CiviCRM for non-profit organizations

Read full review >
Alfredo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: I recommend CiviCRM for non-profit organizations as it is an excellent Constituent Relationship Management app that offers features for contact creation and management, events registrations, building campaigns, and multiple forms for memberships, fundraising, etc. It also enables easy communication within the organization.

CONS: The only glitch is the limitation regarding manual submission of XML as it takes a lot of time and the permission is not fine-grained.

What do you think about this review? Great Poor

Ideal app for NGOs

Read full review >
Rachel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2017 Company Size: More than 100 Employees Industry: Management Consulting

PROS: CivICRM is a feature-rich CRM that offer limitless possibilities for website integration. The app is open source which means there is no license fee and is supported by a large community of developers. It is an ideal platform for NGOs of all sizes who can use it for mailing, membership management, event management, and fundraising. Plus, you can use extensions to improve the functionality.

CONS: Initially, it is difficult to use the software because of the rich functionality. However, you can utilize the extensive documentation and the help of partners to learn to use the app effectively.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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