Excellent CRM system for advocacy groups, associations, and non-profits

What are the best aspects of this product?

CiviCRM offers a host of useful features: It is a robust and stable app for non-profits with a constant supply of new features. You can use the system for bulk email, phone surveys, online petitions, grant administration, memberships, event registrations, and fundraising/development. You can install a large library of extensions such as WordPress plugins. Plus, the platform integrates smoothly with popular accounting systems like QuickBooks. It works well with Joomla, Drupal, and WordPress. Since the app is open source there is a large community of developers who can customize the system. Finally, it works well in non-English and multi-lingual installations.

What aspects are problematic or could work better?

Since the system is flexible and powerful, you may find it a bit difficult to configure it initially. However, you can make use of sensible defaults and a handy checklist for the purpose.

What specific problems in your company were solved by this product?

Our company has helped to migrate millions of dollars of annual giving to CiviCRM. Plus, we have consolidated the use of Constant Contact, EventBrite, and a donation portal for a charity. CiviCRM offers helpful features for advocacy campaigns and membership associations. Our company offers expertise in integrating CiviCRM with accounting packages, integrations with the phone app for robo-calls, email sending through MailChimp’s Mandrill system, creating extensions for grants administration, etc.

Are you a current user of this product?

Yes