Excellent free option

What are the best aspects of this product?

I feel CiviCRM is an ideal app for non-profits who can use it for memberships, event tracking, and collecting donations. You simply have to configure the interface to enable the system to do all these tasks. Another factor non-profits will appreciate is CiviCRM is a free app as it is open source. Finally, it integrates smoothly with Drupal, so you can make it interactive with your website.

What aspects are problematic or could work better?

If you want to use CiviCRM for extra functions, you need a PHP developer which is a hassle. To be fair, this case is the same with all CRM solutions. The reporting can be improved and the developers can make it easier to do queries. Another pain is there is no customer support as CiviCRM is open source. But you make use of the responsive community forums to find answers to your issues.

What specific problems in your company were solved by this product?

CiviCRM is an ideal app for non-profits that need a CRM which integrates with Drupal. Non-profits can use the app to collect and monitor information about their users. I feel CiviCRM is more suited to the needs on non-profits compared to other CRM systems.

Are you a current user of this product?

Yes