MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Claritysoft
User review of Claritysoft

Waste of time, money and resources

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
2out of 7
Very poor
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

Overall design is pleasing, forces you to comb through your data in multiple places to ensure no discrepancies.

What aspects are problematic or could work better?

Not user friendly at all, even adding a form to our website took their support 3 tries to figure out what the problem was, making changes requires a very tech savvy employee, none of their modules connect so if you change information in one spot for a lead you also need to make sure you correct it in 2-3 other places so your data isn't incorrect, hard to track or search sales data, and close rates.

What features/services would you like to see in future versions of this product?

More connectivity with in the system for accurate data, easier to use functions, more streamlined options so when you need to change something it takes a few seconds, not a few minutes, automation, ability to catch duplication.

What specific problems in your company were solved by this product?

Unfortunately none, after a year of use and working with multiple reps who kept passing us around we still had inaccurate data and could not get the information we needed for a basic CRM system.

Are you a current user of this product?

Yes

Vendor Reply

Here’s how the company that owns Claritysoft replied to this user review:

Designing an intuitive and robust CRM solution was our top priority when creating Clarity CRM, and maintaining that ease of use and power remains our primary focus today. We pride ourselves in anticipating and meeting the workflow needs of the thousands of loyal and satisfied Clarity CRM users with unparalleled flexibility and customization. It is frustrating and disheartening on the rare occasion that we hear of users who have experienced difficulty with our solution. Nonetheless we welcome any and all genuine critiques of our CRM platform and even use legitimate critiques as opportunities to improve our product. Unfortunately, however, we suspect that in the case of this anonymously posted review, legitimacy and honesty has been usurped by misrepresentation, malice, and unwarranted retaliation.


We take great pride in the features and functionality of our CRM, and feel strongly that it is a superior solution in the very competitive CRM market. Additionally, our support team is unrivaled, eagerly bending over backwards to assist all of our customers, from the largest enterprise organization to the smallest sole proprietor. A philosophy of customer satisfaction pervades our entire organization, and we practice it every day.


Reviews are an important source of valuable information and can be an immense help to buyers during the decision making process. If you are reading this while conducting research into CRM solutions for your organization, we would ask that you consider the overwhelmingly positive Clarity CRM reviews posted on the many business software review sites found on the internet. We also invite you to visit us online and schedule a demo or start a free trial. Determine for yourself if Clarity CRM is the right solution for you.


USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Construction

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Job Nimbus

Why did you decide to change it?

Old software wasn't robust enough to meet our needs

Are you satisfied with the change?

No.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What is your total annual cost for using this product?

$13,000

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
2
mediocre
Customer Management
1
very poor
Task Management
1
very poor
Contract Management
1
very poor
Pricing Management
2
mediocre
Email Marketing
1
very poor
Order Management
1
very poor
Campaign Management
1
very poor

Analytics

Reports
2
mediocre
ROI Analytics
2
mediocre

Integrations

API
2
mediocre
Calendar & Contacts Sync
1
very poor
Export & Import of Data
1
very poor
Available Integrations
2
mediocre
Social Network Integration
1
very poor

Customer Service

Call Center Tools
2
mediocre
Issue Tracking
1
very poor
Support Portal
2
mediocre
Knowledge Base Management
2
mediocre

General Features

Collaboration Features
2
mediocre
Dashboard
3
ok
Overall Performance
1
very poor
Access & Role Management
2
mediocre
Mobile Support
1
very poor
Customization
1
very poor
File Management
1
very poor
Language Support
3
ok
Security
3
ok