- Home Business Process Management Software ClearCare ClearCare Goes Down and they Don’t Refund Users for Down Time
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User review
of ClearCare
ClearCare Goes Down and they Don’t Refund Users for Down Time
-
by Jason Sager
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Very poor
2out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Invoicing and payroll is very easy. Online storage of data.
What aspects are problematic or could work better?
The software (entire site) has had some MAJOR down times. They refuse to compensate users for this down time. This past down time was over two days. Our companies lost thousands in productivity.
What features/services would you like to see in future versions of this product?
Refund people for the time down
What specific problems in your company were solved by this product?
Refund people for the time down
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospital & Health Care
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Appointmate
Why did you decide to change it?
Franchisor made us
Are you satisfied with the change?
No
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It increased the accountability by providing businesses with a system of checks and balances.
- It improved the reliability of information and its timely delivery to concerned departments and personnel.
PRICING & COSTS
What was the cost of implementing this product?
$10k
What is your total annual cost for using this product?
$20k+
FEATURE DETAILS
Process Management
Asset Management very poor
1
Business Rules Management very poor
1
Collaboration very poor
1
Data Mapping very poor
1
Lifecycle Management very poor
1
Process Analysis very poor
1
Process Capture very poor
1
Process Change Tracking very poor
1
Process Mapping very poor
1
Process Modeling & Design very poor
1
Process Simulation very poor
1
Design Tools very poor
1
Forms mediocre
2
Analytics ok
3
Data Access ok
3
SOA and Integration very poor
1
Visibility and Transparency very poor
1
