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ClearCare Review

ClearCare
Our score: 8.5 User satisfaction: 77%

What is ClearCare?

ClearCare is a comprehensive home health platform that comes with an extensive set of features for starting home care businesses to large scale agencies with complex requirements and demands. The solution is packed with essential and advanced functionalities, including point-of-care tools, proprietary telephoning, and scheduling features, as well as human resources, finances, sales, customer relations, and applicant management capabilities.

ClearCare is designed to accelerate many back-office operations via automation, enabling companies to transition from paper-based journal systems, improve their billing processes, and enhance internal and external communications, especially between caregivers and their patients. As the system is based online, companies don’t have to install any software on their system or invest on special hardware to get the platform running.

Overview of ClearCare Benefits

ClearCare is a robust home care solution that is ideal for growing your home health business from the ground up, managing your roster of caregivers, providing the best home health care for your patients, and further improving and optimizing your operations. Loaded with tools and functionalities you need to ensure the success of your home health business, ClearCare doesn’t require you to install the software into your system and change or adjust your environment as it is a web-based platform.

Many love how user-friendly ClearCare is. Its intuitive user interface is quite sleek and simple, enabling users to easily navigate the system and perform their functions. Its extensive feature set offer lots of functionality, from building productive relationships with clients to marketing your services to finding the right and qualified caregiving professionals and effectively managing your billing, payroll, taxes, and more.

Over 2,000 home health care agencies use ClearCare’s comprehensive solution to manage all facets of their operations. And that number is growing, a clear indication of how ClearCare positively impacts their business on all ends. Their customer support is also laudable, as evidenced by their 99% customer rep satisfaction. Fast and responsive, customer support agents are very knowledgeable and provide the best service to ensure the success of their clients’ business.

Overview of ClearCare Features

  • CRM
  • Marketing Tools
  • Readmission Tracking
  • Preferred Partners
  • Caregiver Marketplace
  • Applicant Tracking
  • Caregiver Portal
  • Employment Screening
  • Work Comp Insurance
  • Scheduling
  • Smart Telephony
  • Family Room
  • Worksafe Central
  • Tele-Health
  • Billing & Payroll
  • Overtime / ACA Tools
  • Reporting & Analytics
  • Payment Processing
  • HR & Benefits

ClearCare Position In Our Categories

Keeping in mind businesses have distinct business-related needs, it is only rational they avoid preferring a one-size-fits-all, “perfect” solution. Just the same, it would be almost impossible to chance on such an app even among branded software products. The practical step to undertake can be to narrow down the varied essential functions that demand analysis including crucial features, packages, skill ability of staff, business size, etc. The second step is, you should perform the product research to a full extent. Read some of these ClearCare evaluations and check out the other software options in your shortlist more closely. Such well-rounded research ensure you avoid poorly fit software solutions and subscribe to the one that meets all the function your business requires.

Position of ClearCare in our main categories:

TOP 50

ClearCare is one of the top 50 Business Process Management Software products

If you are considering ClearCare it may also be beneficial to check out other subcategories of Business Process Management Software collected in our database of SaaS software reviews.

Since each organization has particular business needs, it is sensible for them to refrain from looking for a one-size-fits-all ideal software system. Needless to say, it would be useless to try to find such a platform even among widely used software applications. The smart thing to do would be to catalog the various vital elements that require consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some ClearCare Business Process Management Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive groundwork can make sure you weed out ill-fitting systems and zero in on the app that offers all the features you need for business success.

How Much Does ClearCare Cost?

ClearCare Pricing Plans:

Free Trial

Startup

By quote

Base

By quote

Platform

By quote

Franchise

By quote

ClearCar offers four enterprise pricing deals based on the type of home health establishment you are operating. All ClearCare package rates are based on the number of active clients.

Startup

  • Scheduling
  • Billing & Payroll
  • Sales CRM
  • Telephony
  • On-Boarding

Base

  • All Startup features
  • Family Room
  • Caregiver Portals
  • Readmission Tracking
  • Marketing Tools

Platform

  • All Base features
  • Background Checks
  • E-payment
  • Earn Tax Credit
  • Save on Worker’s Comp

Franchise

  • All Platform features
  • HQ Portal
  • Multi-Unit Territories
  • Specialized On-boarding
  • Bulk Workflows

User Satisfaction

Positive Social Media Mentions 12
Negative Social Media Mentions 3

We realize that when you make a decision to buy Business Process Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ClearCare reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ClearCare. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ClearCare Comparisons

ClearCare user reviews

Great solution for scheduling

Read full review >
Jared
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

I highly recommend ClearCare

Read full review >
Randy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

I recommend this program to everyone

Read full review >
Winston
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

ClearCare Goes Down and they Don’t Refund Users for Down Time

Read full review >
Jason Sager
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 11.02.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

Great software for scheduling tasks

Read full review >
Ken
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

What are ClearCare pricing details?

ClearCare Pricing Plans:

Free Trial

Startup

By quote

Base

By quote

Platform

By quote

Franchise

By quote

ClearCar offers four enterprise pricing deals based on the type of home health establishment you are operating. All ClearCare package rates are based on the number of active clients.

Startup

  • Scheduling
  • Billing & Payroll
  • Sales CRM
  • Telephony
  • On-Boarding

Base

  • All Startup features
  • Family Room
  • Caregiver Portals
  • Readmission Tracking
  • Marketing Tools

Platform

  • All Base features
  • Background Checks
  • E-payment
  • Earn Tax Credit
  • Save on Worker’s Comp

Franchise

  • All Platform features
  • HQ Portal
  • Multi-Unit Territories
  • Specialized On-boarding
  • Bulk Workflows

What integrations are available for ClearCare?

ClearCare integrates with the following business systems and applications:

  • Quickbooks
  • Paychex
  • ADP

ClearCare average rating:

Average score
5/5 (11 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jared

PROS: We use ClearCare for more than a year, before purchasing this product we used paper for our scheduling. This software is very intuitive and simple. We are able to get the schedules out to care-givers and clients. It saves lot of time and helped us to focus more on our clients. They always make some improvements about the product. Its support team is extremely helpful, friendly and knowledgeable.

CONS: There is nothing I could think of.

Reviewed 6 months ago

Read full review >

The least favorable review

PROS: Invoicing and payroll is very easy. Online storage of data.

CONS: The software (entire site) has had some MAJOR down times. They refuse to compensate users for this down time. This past down time was over two days. Our companies lost thousands in productivity.

Reviewed 1 year ago

Read full review >

More reviews from 11 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great solution for scheduling

Read full review >
Jared
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: We use ClearCare for more than a year, before purchasing this product we used paper for our scheduling. This software is very intuitive and simple. We are able to get the schedules out to care-givers and clients. It saves lot of time and helped us to focus more on our clients. They always make some improvements about the product. Its support team is extremely helpful, friendly and knowledgeable.

CONS: There is nothing I could think of.

What do you think about this review? Great Poor

I highly recommend ClearCare

Read full review >
Randy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: ClearCare meets all our needs, it provides fantastic user interface and fast performance. It’s much better than the previous product that we have used. Its reporting functions are powerful and quick at receiving information.

CONS: This software lacks user security options especially for different roles within the office. The reminder emails go to all admin users, and this is quite an issue in our company because we are large company and everyone gets these kind of notifications.

What do you think about this review? Great Poor

I recommend this program to everyone

Read full review >
Winston
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I have used other software like this one, but I have to say that ClearCare is one of the best program I have ever used in my career. It’s easy to use, it’s intuitive and it requires minimal training. Our members can easily add prospects, clients and caregivers and they can even create staffing shift as well. I can easily interact with my team and team members with this software. I like that it is automatically added into caregiver file and it provides us with real documentation. Its customer service team is one of the best and provides us with useful tips and helps us to solve various problems.

CONS: I need an option where I can link monthly charges to the clients onto the calendar. Now, we are charged for all active clients, and this means that when someone is on hold we have to deactivate them so we can avoid the charges. This is really necessary, they could make it much simpler. Also, I need to go into the payroll so I can approve appointments and charges and then to go into billing to do the same thing. It would be great if they could make this for both at the same time.

What do you think about this review? Great Poor

ClearCare Goes Down and they Don’t Refund Users for Down Time

Read full review >
Jason Sager
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 11.02.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Invoicing and payroll is very easy. Online storage of data.

CONS: The software (entire site) has had some MAJOR down times. They refuse to compensate users for this down time. This past down time was over two days. Our companies lost thousands in productivity.

What do you think about this review? Great Poor

Great software for scheduling tasks

Read full review >
Ken
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I can easily teach my staff how to use this program, its training videos are great and easy to follow.

CONS: I don’t like that when some clients move from Active to Non-Active they lose some important resources. When pulling out reports we can’t look at live schedules and review previous ones when the client has been active but now non-active. They could provide much better support for multitude turnover.

What do you think about this review? Great Poor

Easy to use and it is very helpful for managing my business from one place

Read full review >
Orville
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.03.2018 Company Size: 11-50 Employees Industry: Staffing and Recruiting

PROS: From my experience I can tell that ClearCare has far more intuitive software than any other software I have used. I’m using its online app and app tracking features so I can easily streamline my hiring process. It has little learning curve but once you got the point everything is easy and clear. With its features I can easily interact with my clients, it allows me to automate many processes.

CONS: It would be great if they could implement integrated payroll and option for customizing at the beginning of the day.

What do you think about this review? Great Poor

Clear and intuitive software

Read full review >
Leland
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.02.2018 Company Size: More than 100 Employees Industry: Non-Profit Organization

PROS: This software is clear and user-friendly, it can be used by everyone and it doesn’t require specific computer skills. Each area is simple and easy to set up, it provides great tools that are very helpful for caregivers and clients. We don’t have to worry about billing and our clients are very satisfied with this product and what it offers. We don’t have to gather all time sheets, add them in order and to pay the caregiver and bill the client, everything is done automatically and in perfect order.

CONS: It would be great if the caregivers could clock in and out from various phone numbers, because sometimes the phone can be out of order. There is an issue within the software when it comes to canceling a day then it cancels the whole week instead of just that day, after this we have to change the schedule back.

What do you think about this review? Great Poor

ClearCare is a great product

Read full review >
Eric
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.01.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I love the usability and its cloud capabilities. I had no problems in setting up and learning this product. Its reporting system is powerful and easy to customize. I can easily connect the payroll and billing via this software. I am very satisfied form its customer service, they are open to new suggestions and they react quickly when it comes to solving problems.

CONS: Its CRM offerings are great but they require more powerful system. This is the only thing I “dislike” and I know that the team behind this software invests lot of effort, time, energy and money.

What do you think about this review? Great Poor

Awesome application

Read full review >
Dilbert
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: This software is very intuitive, user-friendly and easy to set up. I am able to set-up the schedule for a client and I don’t need to keep the building schedules every week. It has great messaging features that allows you to send a message to a caregiver through text or email or even both, and all the reply and messages are stored into electronic file within the system. I can create and send schedule for one caregiver or to select bunch. I use its CareFinder tool to match the service needs of the client with the skills of the caregiver. It has great reports and wonderful system to create them based on the filter I choose. Its customer service is wonderful.

CONS: It would be great if they could change the data range for some reports, like adding last month or last year. Also, I would like to see numbers for set period of time. I would like to have an option to count unconfirmed shifts as scheduled hours in order to have a picture of whole scheduled hours per week.

What do you think about this review? Great Poor

It does the job

Read full review >
Jake
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: ClearCare is intuitive and well integrated software. It saves lot of time and money. It’s easy to use so you don’t have to spend lot of hours to learn how to use it. It has integrated payment process so you can be always sure that you are paid from your clients. Its customer service is one of the best, its management team is innovative and they are N.1 into their field.

CONS: I cannot find anything to dislike about this software, I just have a suggestion for its team if they could implement an option for uploading documents when I receive a payment.

What do you think about this review? Great Poor

This is very helpful product, give it a try

Read full review >
Fernando
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: 11-50 Employees Industry: Hospital & Health Care

PROS: We have great and smooth experience with ClearCare. Sometimes it can be difficult to do all that work and you will need a software that would help you to keep up and handle almost everything, thankfully they have made ClearCare software that does the job for you. It offers great set of features that saves you lot of time so you can be more focused on other things. This software takes no more than 30 minutes, the exports can be done with only one click, the caregivers can log into their portal whenever they want, and they are able to see their assignments, future calendars and all client info. Its customer service is always available for you to assist you.

CONS: Sometimes this software runs slowly, but it’s not too often.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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