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User review of CleverControl

Helpful

- by Barton Kim

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

From tracking employee activities to analyzing productivity metrics, the platform enables us to uphold data security standards and enhance customer service quality. Its user-friendly interface and real-time insights have significantly contributed to our operational success.

What aspects are problematic or could work better?

the potential for resistance from employees regarding monitoring practices

What features/services would you like to see in future versions of this product?

tracking customer engagement metrics, monitoring treatment room utilization, and analyzing customer satisfaction data could enhance our ability to deliver exceptional experiences

What specific problems in your company were solved by this product?

The platform's monitoring capabilities allowed us to identify bottlenecks in service delivery, streamline workflows, and enhance customer experiences by ensuring adequate staffing levels during peak hours.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It assists us to do accurate billing.

FEATURE DETAILS

Email monitoring
5
amazing
Real-time monitoring
4
very good
Inactivity monitoring
4
very good
Reports
4
very good
Live chat monitoring
5
amazing
Social media monitoring
4
very good
Screenshots capture
4
very good
Interactions
4
very good
Web usage
4
very good
Internet filters
4
very good
Work time tracking
4
very good
Keystrokes recording
4
very good
Messages supervision
4
very good
Blacklisting websites
4
very good