Helpful for checking the quality of customer service

What are the best aspects of this product?

comprehensive monitoring capabilities, advanced monitoring features

What aspects are problematic or could work better?

Enhancing data visualization tools for more intuitive and actionable insights, facilitating easier interpretation of monitoring data.

What features/services would you like to see in future versions of this product?

Incorporation of collaborative tools for team communication, task assignment, and project management within the software to streamline workflow coordination.

What specific problems in your company were solved by this product?

The call recording feature enabled us to monitor customer interactions, providing insights into service quality and facilitating targeted training for improvement.

Are you a current user of this product?

Yes