Clickdesk – a single step to an improved helpdesk, efficient live chat, and proper social media management

What are the best aspects of this product?

Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply messages from any place or device.

What aspects are problematic or could work better?

The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

What specific problems in your company were solved by this product?

We feel more engaged with customers since we have Clickdesk. We are happy to provid support even for random visitors, who arrive on our website with piles of questions and dilemmas (a good way to convert them in customers, if you ask me!). As to our current customers, we are always there to boost their confidence, and to resolve any queries they might have. Furthermore, we've integrated Clickdesk with our other helpdesks and CRMs, meaning we have all customer history at the reach of our fingertips. Collaboration between agents is also amazing-they use the chat to share files instantly, and to consult each other when necessary.

Are you a current user of this product?

Yes