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ClickDesk Review

ClickDesk
Our score: 8.6 User satisfaction: N/A

What is ClickDesk?

Engage your website visitors and potential customers with ClickDesk—a reliable and efficient combo of Helpdesk, Voice, Live Chat, and Video solutions for your website.

Over 100,000 businesses all around the world have been using ClickDesk to boost customer support and drive sales for their web-based business. With this tool, you can immediately answer questions from your visitors instantly using a live chat tool from desktop or mobile, answer support tickets and offline chats more efficiently with the tool’s integrated helpdesk, provide in-browser video chat to provide you and your customers a more personal experience, boost customer relationships using its social toolbar, and give you an awesome experience for your prospects.

A detailed review of ClickDesk prepared by our experts is also available with a thorough analysis of ClickDesk’s features and capabilities.

Overview of ClickDesk Benefits

Your business can immediately increase sales and make higher conversions with ClickDesk, which is a live chat, voice & video, web analytics, help desk, combo software.

The tool can answer chats from the Agent Panel or Google Talk. Interact instantly with your clients. In addition, you can add customer happiness with the use of voice and video chat. There is no installation required.

You can quickly resolve tickets as well as offline chats using the tool’s help desk software. The tool thus saves you a lot of time handling customer concerns.

You can likewise connect with your customers and potential clients on Twitter and Facebook. Improve social conversions with this tool. In addition, it also has one-click effective integrations with your top apps and plugins. Apps and plugins include WordPress, Zendesk, Salesforce, Joomla, and Agile CRM.

Your company depends on reliable uptime. Established on Google App Engine and also hosted on Amazon Cloud plus backups in Singapore and Ireland, the tool guarantees you a 99.95% uptime to your clients.

ClickDesk provides multi-channel customer engagement software to online businesses; ClickDesk is a combo of live chat, voice and video chat, and help desk software. Web visitors and agents can use ClickDesk straight from the browser, eliminating the need to install any additional hardware or software

Integrations:

ClickDesk integrates with a lot of complementary software in the eco system from CRM to invoicing, to the app’s popular one-click installations with leading CMS platforms. ClickDesk’s Facebook integration allows its customers to respond to their clients directly from their fan page.

Mobile app:

ClickDesk offers an Android app that allows agents to handle chats while on the move.

ClickDesk allows business owners/agents to respond to questions from web visitors, thus improving the chances of converting them to customers.

Overview of ClickDesk Features

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar

What Problems Will ClickDesk Solve?

1. Proactive Chats

Most businesses face a problem in proactively reaching out to customers. ClickDesk’s proactive chat invitations proactively engage visitors on behalf of the agents. When customers respond to the proactive chats, they are connected with agents. Multiple proactive chats can be set up to take the country, IP, browsing history, and referrals into consideration.

2. Integrated Helpdesk

ClickDesk has an inbuilt helpdesk to handle offline chats and email messages from customers. The app provide a seamless integration between live chat and helpdesk to provide a rich engagement experience to web visitors.

3. Voice and Video Call

Customer support is important and is needed by all types of customers. There would be some who want to get their issue resolved through chat and some who want to speak over the phone and get a resolution. ClickDesk’s chat service provides an option for the customer to chat, call, and even initiate a video call with agents, as per their convenience.

Awards & Quality Certificates

ClickDesk Position In Our Categories

Keeping in mind companies have distinctive business-related needs, it is only logical they abstain from picking a one-size-fits-all, ”best” system. Just the same, it is almost impossible to come across such application even among recognizable software solutions. The practical thing to undertake would be to spell out the several important functions that necessitate inspection including critical features, price plans, skill ability of staff members, business size, etc. Next, you must double down on the research to a full extent. Have a look at these ClickDesk evaluations and explore each of the applications in your shortlist in detail. Such all-encompassing product investigation guarantee you steer clear of ill-fitting applications and select the one which has all the function your company requires.

Position of ClickDesk in our main categories:

TOP 50

ClickDesk is one of the top 50 Communications Software products

TOP 50

ClickDesk is one of the 50 Help Desk Software products

ClickDesk is also listed in the following subcategories:

It is important to keep in mind that almost no software in the Live Chat Software category will be an ideal solution that can fulfill all the needs of all company types, sizes and industries. It may be a good idea to read a few ClickDesk Live Chat Software reviews first as certain software may excel just in a really small set of applications or be created with a very specific industry in mind. Others might operate with an idea of being easy and intuitive and consequently lack advanced functionalities welcomed by more experienced users. You can also find services that support a large group of users and give you a rich feature toolbox, however this in most cases comes at a more expensive cost of such a service. Be certain that you're aware of your requirements so that you select a solution that has exactly the functionalities you search for.

How Much Does ClickDesk Cost?

ClickDesk Pricing Plans:

Free Trial

Lite

$19.99 month

Pro

$29.99 month

Enterprise

$79.99 month

Professional

$64.99 month

Growing Business

$124.99 month

Enterprise

$349.99 month

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ClickDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ClickDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ClickDesk Comparisons

ClickDesk user reviews

I love everything about ClickDesk

Read full review >
Rhoda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.03.2020 Company Size: More than 100 Employees Industry: Retail

An absolutely great chat platform

Read full review >
Zoe
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 24.01.2020 Company Size: Industry: N/A

Best Communication Tool

Read full review >
Adelia
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.01.2020 Company Size: Industry: N/A

Fascinating for the price!

Read full review >
Terry
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 1-10 Employees Industry: Information Technology

I can bet that this is the best live chatting system on the market

Read full review >
Brendan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: 1-10 Employees Industry: Information Technology

What are ClickDesk pricing details?

ClickDesk Pricing Plans:

Free Trial

Lite

$19.99 month

Pro

$29.99 month

Enterprise

$79.99 month

Professional

$64.99 month

Growing Business

$124.99 month

Enterprise

$349.99 month

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99

What integrations are available for ClickDesk?

  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft

ClickDesk average rating:

Average score
4.9/5 (9 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Brendan

PROS: Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?

CONS: I would prefer a more functional ticketing system, this way it looks too simple.

Reviewed 6 months ago

Read full review >

The least favorable review

Jasmine

PROS: Clickdesk combines all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way catering potential customers to supporting third parties via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply to messages from any place or device.

CONS: The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

Reviewed 2 years ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I love everything about ClickDesk

Read full review >
Rhoda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.03.2020 Company Size: More than 100 Employees Industry: Retail

PROS: It is a very convenient system for our account managers who continuously have to deal with our clients' inquiries. ClickDesk allows us to interact with our customers while researching on ways how to help them. It also allows us to see what country our client is in so we can easily delegate the inquiry to the account manager assigned. Most importantly, if we miss a chat, the application will notify us.

CONS: There is not much to dislike about ClickDesk. If we can make a suggestion though, we'd love it if there are more professional looking avatars in the application. We think it'll give our clients a better impression of us.

What do you think about this review? Great Poor

An absolutely great chat platform

Read full review >
Zoe
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 24.01.2020 Company Size: Industry: N/A

PROS: ClickDesk made interacting with customers and workmates easier. It allows us to adequately assist our clients with whatever inquiry they may have.

CONS: There is a limitation in free mode. Sometimes, our clients unsubscribe in our email newsletters and we can't find their data anymore.

What do you think about this review? Great Poor

Best Communication Tool

Read full review >
Adelia
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.01.2020 Company Size: Industry: N/A

PROS: I am very satisfied with my experience with ClickDesk. It is a communication tool that helped us interact with one another despite the distance.

CONS: I hope there will be some kind of tutorial on how to use ClickDesk as I found it quite difficult to navigate.

What do you think about this review? Great Poor

Fascinating for the price!

Read full review >
Terry
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 1-10 Employees Industry: Information Technology

PROS: It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get!

CONS: Nothing so far

What do you think about this review? Great Poor

I can bet that this is the best live chatting system on the market

Read full review >
Brendan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: 1-10 Employees Industry: Information Technology

PROS: Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?

CONS: I would prefer a more functional ticketing system, this way it looks too simple.

What do you think about this review? Great Poor

Clickdesk – a single step to an improved helpdesk, efficient live chat, and proper social media management

Read full review >
Hannah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply messages from any place or device.

CONS: The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

What do you think about this review? Great Poor

Fascinating for the price!

Read full review >
Charles
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: 1-10 Employees Industry: Information Technology

PROS: It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get!

CONS: Nothing so far

What do you think about this review? Great Poor

I can bet that this is the best live chatting system on the market

Read full review >
Arthur
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2018 Company Size: 1-10 Employees Industry: Information Technology

PROS: Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has been providing online support for users and random visitors ever since. It has a cool theme, and it is quite accurate when drawing data from our computer database. Those were our priorities, and it responded to them perfectly. There are also many open-customization facilities, such as agents, segments, macros, adding departments, etc. We just love it! Oh, i almost forgot: The tool integrated flawlessly with our major CRM, and gave us an app, a Chrome plug-in, and a Facebook page to work with. What else could we possibly have asked for!?

CONS: I would prefer a more functional ticketing system, this way it looks too simple.

What do you think about this review? Great Poor

Clickdesk – a single step to an improved helpdesk, efficient live chat, and proper social media management

Read full review >
Jasmine
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.12.2017 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Clickdesk combines all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way catering potential customers to supporting third parties via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply to messages from any place or device.

CONS: The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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