Price

$13.99

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ClickDesk REVIEW

Communications Software

6 user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is ClickDesk?

Engage your website visitors and potential customers with ClickDesk—a reliable and efficient combo of Helpdesk, Voice, Live Chat, and Video solutions for your website.

Over 100,000 businesses all around the world have been using ClickDesk to boost customer support and drive sales for their web-based business. With this tool, you can immediately answer questions from your visitors instantly using a live chat tool from desktop or mobile, answer support tickets and offline chats more efficiently with the tool’s integrated helpdesk, provide in-browser video chat to provide you and your customers a more personal experience, boost customer relationships using its social toolbar, and give you an awesome experience for your prospects.

A detailed review of ClickDesk prepared by our experts is also available with a thorough analysis of ClickDesk’s features and capabilities.

Overview of ClickDesk Benefits

Your business can immediately increase sales and make higher conversions with ClickDesk, which is a live chat, voice & video, web analytics, help desk, combo software.

The tool can answer chats from the Agent Panel or Google Talk. Interact instantly with your clients. In addition, you can add customer happiness with the use of voice and video chat. There is no installation required.

You can quickly resolve tickets as well as offline chats using the tool’s help desk software. The tool thus saves you a lot of time handling customer concerns.

You can likewise connect with your customers and potential clients on Twitter and Facebook. Improve social conversions with this tool. In addition, it also has one-click effective integrations with your top apps and plugins. Apps and plugins include WordPress, Zendesk, Salesforce, Joomla, and Agile CRM.

Your company depends on reliable uptime. Established on Google App Engine and also hosted on Amazon Cloud plus backups in Singapore and Ireland, the tool guarantees you a 99.95% uptime to your clients.

ClickDesk provides multi-channel customer engagement software to online businesses; ClickDesk is a combo of live chat, voice and video chat, and help desk software. Web visitors and agents can use ClickDesk straight from the browser, eliminating the need to install any additional hardware or software

Integrations:

ClickDesk integrates with a lot of complementary software in the eco system from CRM to invoicing, to the app’s popular one-click installations with leading CMS platforms. ClickDesk’s Facebook integration allows its customers to respond to their clients directly from their fan page.

Mobile app:

ClickDesk offers an Android app that allows agents to handle chats while on the move.

ClickDesk allows business owners/agents to respond to questions from web visitors, thus improving the chances of converting them to customers.

Overview of ClickDesk Features

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar

What Problems Will ClickDesk Solve?

1. Proactive Chats

Most businesses face a problem in proactively reaching out to customers. ClickDesk’s proactive chat invitations proactively engage visitors on behalf of the agents. When customers respond to the proactive chats, they are connected with agents. Multiple proactive chats can be set up to take the country, IP, browsing history, and referrals into consideration.

2. Integrated Helpdesk

ClickDesk has an inbuilt helpdesk to handle offline chats and email messages from customers. The app provide a seamless integration between live chat and helpdesk to provide a rich engagement experience to web visitors.

3. Voice and Video Call

Customer support is important and is needed by all types of customers. There would be some who want to get their issue resolved through chat and some who want to speak over the phone and get a resolution. ClickDesk’s chat service provides an option for the customer to chat, call, and even initiate a video call with agents, as per their convenience.

Awards & Quality Certificates

ClickDesk Position In Our Categories

Position of ClickDesk in our main categories:

20

ClickDesk is one of the top 20 Communications Software products

50

ClickDesk is one of the top 50 Help Desk Software products

20

ClickDesk is one of the top 20
Communications Software products

50

ClickDesk is one of the top 50
Help Desk Software products


ClickDesk is also listed in the following subcategories:

Category:Position:
VoIP Software#9

Every enterprise has its own characteristics, and may call for a special Communications Software solution that will be designed for their company size, type of clients and employees and even specific industry they deal with. We advise you don't count on getting a perfect app that will be suitable for every business regardless of their history is. It may be a good idea to read a few ClickDesk reviews first and even then you should keep in mind what the software is intended to do for your business and your employees. Do you require a simple and intuitive app with just elementary functions? Will you actually use the complex functionalities needed by pros and big enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a solid service that will fit your budget.

How Much Does ClickDesk Cost?

ClickDesk Pricing Plans For Enterprises & Small Business:

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ClickDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ClickDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

20

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Ireland
  • Canada
  • South Africa
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ClickDesk pricing details?

ClickDesk Pricing Plans:

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99

What integrations are available for ClickDesk?

  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft

User reviews


6 Reviews

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The most favorable review

Hannah


Pros:
Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't require any expert coding knowledge. Messaging goes all the way for catering potential customers to supporting third parites via Skype or Gtalk (even if this is more of a personal benefit). In the professional aspect, I think agents are happy to chat and reply messages from any place or device.

Cons:
The only bug I've experienced were few incorrect statuses that were shown to customers while I was offline. Except of that, there is nothing I can remember.

The least favorable review

Charles


Pros:
It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the future. I like the admirable script loading time, and the fact that it is integrated with all Business apps. Price is just too modest for what you get!

Cons:
Nothing so far


Hannah

Verified
user
Clickdesk comprehenses all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it...

Charles

Verified
user
It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the...

Arthur

Verified
user
Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has...

Jasmine

Verified
user
Clickdesk combines all social solutions that small/medium-size businesses need in one place. As complex as this sounds, it doesn’t take too much time, and it doesn't...

Terry

Verified
user
It is my personal small box that keeps all of my Chat, Helpdesk, Call, and Social Enagement data in 1 place! Many people don't know about it, but it is the app of the...

Brendan

Verified
user
Yes, I can! In order to be good, a live chat system must be customizable, and that’s exactly how Clickdesk is. We incorporatet it on our website in no time, and it has...

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