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User review of ClickMeeting

Not reliable, but I guess you get what you pay for.

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
2 out of 7
Very unlikely
COST EFFICENCY
3out of 7
Poor
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The price, the automation of services like post-event surveys, post-event display of the upcoming webinars they can register for, templates and some easy (restrictive, but easy) customizations for branding.

What aspects are problematic or could work better?

Very unreliable. Despite listed supported browsers, attendees experienced problems joining, hearing the presenter, and seeing the screen. The screen share application is not built-in and has a weird thing that ClickMeeting knows where the mouse will always display on the shared screen, even if you've taken your mouse to a different (non-shared) screen. The screen sharing application is super laggy. ClickMeeting always blames yours or attendees connection, but its definitely not. One time their server crashed right before beginning a webinar. ClickMeeting suggested to upload presentations to help reduce the lag, but after uploading a PPT, it distorted some images on the slides and of course can't keep animations so you'd have to essentially create a PDF of your presentation to upload (which might be fine). Other bugs that I reported and they addressed. Their support is the only good and reliable thing about this company, although it did take them over a week to at least address my reported concerns. Oh also, dial-in attendees show up as a separate participant (not connected to the browser join. So your stats will be off by every dial-in where you have 7 people join and 2 dial-in. Your stats will report you had 9 people join... Same goes for the presenter, you don't see the presenter talking that dialed-in, you see the phone number used to dial-in. Lastly, webinars should have private chat options, not this moderated thing where it seems to make sense for Meetings, but not most webinars.

What features/services would you like to see in future versions of this product?

Webinar practice mode, joined participant dial-in audio, private chat in addition or replacement of "moderated chat" and a more reliable service in general that doesn't cost lower attendance ratings (for their first webinar and dissuasion from attending another).

What specific problems in your company were solved by this product?

We used GoToWebinar in the past - the best. That was magic, but management thought we could do a cheaper option. So we found ClickMeeting for $60+ less a month. G2W also does monthly subscription so its just the money. The only alternative was using WebEx Meetings (not Webinars) for an account we already had. I've done that before and it works completely fine logistically, but don't get some of the desired features CM offers; registration pages, follow-up surveys, post-event website of upcoming events, etc.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

GoToWebinar and WebEx Meetings

Why did you decide to change it?

Price - GotoWebinar
Convenience and Features - WebEx Meetings

Are you satisfied with the change?

No

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

NA

What is your total annual cost for using this product?

$90

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Interaction

File Sharing
3
ok

Platform

Performance & Reliability
1
very poor