Through Clicktake you can easily visualise changes

What are the best aspects of this product?

This is great tool because it allows you to get random samples or you can even set up “triggered” recorded sessions and to combine heat maps.

What aspects are problematic or could work better?

Pay attention to reports and I recommend you to share heatmaps/clickmaps instead of sharing video recordings, because most of the stakeholders don’t really understand the term “heatmaps” as clickmaps. In my opinion, you don’t need to rely on Clicktale in order to track issues because you cannot really see what your users see in recordings.

What specific problems in your company were solved by this product?

It helps us to keep track of our customer behaviour and browsing sessions.

Are you a current user of this product?

Yes