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Clicktale Review

Clicktale
Our score: 8.4 User satisfaction: 96%

What is Clicktale?

Clicktale is a website analytics software that is designed to give you the best user behavior analysis. Since on site behavior is vital for any big or small website, Clicktale keeps you updated with the most latest happenings on your website. With more than 45 partners and firm grip in 94 countries of the world, Clicktale continues to grow as a business solution for almost all types and sizes of business. Up till now, it has optimized more than 20,000 websites across the globe providing digital analytics and marketing solutions. Clicktale has received some renowned awards one of which is the Adobe Marketing Cloud Innovation Partner of the Year. This is why some of the top companies in the world have shown their trust in this amazing business solution.

Overview of Clicktale Benefits

The key to high ROI on digital marketing is to get the most relevant insights and information about the customers. Clicktale gives you exactly that. It’s a highly interactive software which ensures that your customers are being dealt with according to what they desire. Heatmaps, Analytic integrations, Session Replays, and smartphone apps are highly engaging and serve the purpose really well. Reporting is another key feature in this software. Conversion Analytics as well as drop reports have highly interactive features. These reports indicate accurate customer behavior allowing you to make necessary changes in your website. To give you the best results, Clicktale provides you testing services as well. Multivariate testing and A/B Testing allows you to run trial versions of your website so that your final product is a comprehensive one. You may belong to any industry, Clicktale has solutions for all. From the E-Commerce industry to Technical websites to Traveling websites, Clicktale has comprehensive optimization options for all the businesses. You have more control and 24 hour access to the reports analytics thanks to the Desktop version and the mobile apps. Whether it’s creating events or managing dashboards, Clicktale has a simple user interface that allows you to create events with just a few clicks. You don’t need to be a tech expert to run this software. The visual editors have dynamic features that make your job both easy and fun.

Overview of Clicktale Features

  • A/B Testing
  • Multivariate Testing
  • Dashboards
  • Visual Editor
  • Conversion Analytics
  • Heatmaps
  • Management Tools
  • Ironclad Security
  • Error Reports
  • Scalability
  • Behavioral Analysis
  • Project Management

Clicktale Position In Our Categories

Since companies have special business wants, it is only practical they abstain from deciding on an all-encompassing, “perfect” software system. Be that as it may, it would be hard to discover such an app even among recognizable software systems. The rational thing to do is to write down the numerous key factors that necessitate investigation like important features, packages, skill levels of staff, company size, etc. After which, you must follow through your research through and through. Read some Clicktale analyses and scrutinize each of the applications in your list in detail. Such all-encompassing research can make sure you drop ill-fitting software products and buy the one that has all the function you require business requires.

Position of Clicktale in our main categories:

TOP 50

Clicktale is one of the top 50 Conversion Rate Optimization Software products

If you are interested in Clicktale it might also be sensible to analyze other subcategories of Conversion Rate Optimization Software collected in our database of SaaS software reviews.

There are popular and widely used applications in each software group. But are they necessarily the best fit for your organization’s special requirements? A market-leading software product may have thousands of users, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few Clicktale Conversion Rate Optimization Software reviews and mull over the elements that you wish to have in the software such as the cost, main tools, available integrations etc. Then, select a few apps that fit your wants. Check out the free trials of these apps, read online opinions, get information from the seller, and do your homework systematically. This exhaustive research is certain to assist you choose the most excellent software application for your organization’s unique needs.

How Much Does Clicktale Cost?

Clicktale Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Clicktale’s SMB and enterprise pricing plans are tailored in accordance with the client’s needs. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 55
Negative Social Media Mentions 2

We realize that when you make a decision to buy Conversion Rate Optimization Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Clicktale reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Clicktale. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Clicktale Alternatives

Top Competitors To Clicktale By Price

Trending Conversion Rate Optimization Software Reviews

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Clicktale Comparisons

Clicktale user reviews

I highly recommend it

Read full review >
Kristin
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Internet

Great soltuion for website traffic

Read full review >
Shane
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Airlines/Aviation

Clicktale provides us with great experience

Read full review >
Fred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Insurance

Great solution for keeping track of website traffic

Read full review >
Roberta
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2018 Company Size: More than 100 Employees Industry: Airlines/Aviation

I have great experience with ClickTale

Read full review >
Fred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.08.2018 Company Size: More than 100 Employees Industry: Insurance

What are Clicktale pricing details?

Clicktale Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Clicktale’s SMB and enterprise pricing plans are tailored in accordance with the client’s needs. Contact the company for more details, and ask for your quote.

What integrations are available for Clicktale?

Clicktale integrates with the following business systems and applications:

  • Webtrends
  • Adobe Analytics
  • Google Analytics
  • Monetate
  • Optimost
  • Oracle
  • Qubit
  • Adobe Target
  • Sitecore
  • Adobe Experience Manager
  • Perceptions
  • Kampyle
  • Liveperson
  • Usabilla
  • Qualtrics

Clicktale average rating:

Average score
4.9/5 (9 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Fred

PROS: ClickTale is an important tool for our business because provides important information and analysis so I can easily improve and work on the conversion on the site and to understand our targets and their needs. I am able to keep track of records from users who fill in their details and searching over the questions they don’t understand, and those who try to find some contact information. Thanks to all these recordings I am able to make some changes on the website and as a result we managed to increase our conversion and income.

CONS: I’m sorry to say this, but the tool is not always intuitive, it takes some time to tag up the site and to find back some part of the site.

Reviewed 2 years ago

Read full review >

The least favorable review

Shane

PROS: Click Tale provides detailed and accurate results on user’s traffic. It allows easily identification of issues so you can quickly work on the solution. It offers features for better communication with my team and to work on fixing the issues. My team can keep track of everything and they know exactly what’s going on. It gives notification on which pages are not getting many visits and when a page is visited only for a few seconds by a visitor. Thanks to this feature you can easily re-evaluate the page and to make it more eye-catching or even to decide whether or not the page is necessary on the site.

CONS: There is no link with social media analytics with web analytics and this is because the system only analyzes the traffic of the website. I would like to see better collaboration. The changes that are made cannot be seen by other groups they need to enter into database to refresh the site and then they can see the changes. There is no indication on how the visitor got to the page was it via Google search, another website or even social media network?

Reviewed 5 months ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I highly recommend it

Read full review >
Kristin
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Internet

PROS: The good thing about this tool is its integrations with web analytics tools like Adobe Target. I like that it allows me to play back sessions of those who see the control and variants. There are features for visual analytics, reporting and statistics, drag and drop UI, data filtering and many others.

CONS: In the beginning we had an issue integrating Clicktale with Omniture but the tech support team helped us to resolve this issue.

What do you think about this review? Great Poor

Great soltuion for website traffic

Read full review >
Shane
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2019 Company Size: More than 100 Employees Industry: Airlines/Aviation

PROS: Click Tale provides detailed and accurate results on user’s traffic. It allows easily identification of issues so you can quickly work on the solution. It offers features for better communication with my team and to work on fixing the issues. My team can keep track of everything and they know exactly what’s going on. It gives notification on which pages are not getting many visits and when a page is visited only for a few seconds by a visitor. Thanks to this feature you can easily re-evaluate the page and to make it more eye-catching or even to decide whether or not the page is necessary on the site.

CONS: There is no link with social media analytics with web analytics and this is because the system only analyzes the traffic of the website. I would like to see better collaboration. The changes that are made cannot be seen by other groups they need to enter into database to refresh the site and then they can see the changes. There is no indication on how the visitor got to the page was it via Google search, another website or even social media network?

What do you think about this review? Great Poor

Clicktale provides us with great experience

Read full review >
Fred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Insurance

PROS: This is our main tool for runnin our business because it provides us with valuable information of analysis and we can easily improve our conversion rate on the site and to understand targets and our customers’ needs. We can keep track of records from those who fill in details and search over the questions.

CONS: It’s not as intuitive as they claim to be. It takes time to tag up the site and to find some thing on the site.

What do you think about this review? Great Poor

Great solution for keeping track of website traffic

Read full review >
Roberta
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2018 Company Size: More than 100 Employees Industry: Airlines/Aviation

PROS: I like that through ClickTale we get thorough and accurate results on users’ traffic. We can track issues easily and work on the solution. There are great features for improving interaction with my team and to work together on fixing issues. We can keep track of everything and we know what’s going on in every moment. We get notifications when there is no or little activity on some pages and which pages get most attention. We’re able to re-evaluate page and to make attractive pages.

CONS: The system analyzes the traffic only but there is no connection with social media analytics with web analytics. It would be great if they could improve the collaboration. Furthermore, when we make changes they are not visible to others and this means that others need to refresh the database in order to see changes.

What do you think about this review? Great Poor

I have great experience with ClickTale

Read full review >
Fred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.08.2018 Company Size: More than 100 Employees Industry: Insurance

PROS: ClickTale is an important tool for our business because provides important information and analysis so I can easily improve and work on the conversion on the site and to understand our targets and their needs. I am able to keep track of records from users who fill in their details and searching over the questions they don’t understand, and those who try to find some contact information. Thanks to all these recordings I am able to make some changes on the website and as a result we managed to increase our conversion and income.

CONS: I’m sorry to say this, but the tool is not always intuitive, it takes some time to tag up the site and to find back some part of the site.

What do you think about this review? Great Poor

Clicktale helped us to increase conversion rate

Read full review >
Homer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.04.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: We are able to keep track of our website visitors and to start interaction with them. The price is reasonable and the system provides analyis of field numbers and forms. I often use its heat map feature, there is great functionality and we use user journey recording so we can easily perform our tasks. Also, we are able to maximize our landing page productivity.

CONS: In the beginning it was difficult to create conversion funnel analytics but its tech support team helped me to resolve this issue. They could make the costing model more effective on multiple domains for a low cost. The commercials need to be more flexible so it can meet our requirements.

What do you think about this review? Great Poor

I have great experience with this system

Read full review >
Dennis
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: ClickTale is SaaS and cloud-based analytic system that helps yout to keep track of your user’s experience on your website. The UI and dashboard are improved and they look and function great. Its granular heat-maps, segmentation, form analytics and funnels helps us to recover revenue.

CONS: The mobile version doesn’t work as great on mobile as it does on Mac, Pc or tablet.

What do you think about this review? Great Poor

Through Clicktake you can easily visualise changes

Read full review >
Rafael
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.01.2018 Company Size: More than 100 Employees Industry: N/A

PROS: This is great tool because it allows you to get random samples or you can even set up “triggered” recorded sessions and to combine heat maps.

CONS: Pay attention to reports and I recommend you to share heatmaps/clickmaps instead of sharing video recordings, because most of the stakeholders don’t really understand the term “heatmaps” as clickmaps. In my opinion, you don’t need to rely on Clicktale in order to track issues because you cannot really see what your users see in recordings.

What do you think about this review? Great Poor

Our conversion rate has increased thanks to ClickTale

Read full review >
Maria
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: ClickTale allows me to track my website visitors and to start conversation with them. I am very satisfied of the google analytic software. The price is affordable and the tool is very informative because provides analysis of forms and field numbers. I use the heat map feature. It provides me great functionality and this together with heat map feature and user journey recording is really helpful and very useful combination. We are able to maximize our landing page effectiveness.

CONS: At first it was difficult to build conversion funnel analytics but this was resolved with latest updates. It would be great if they could make the costing model more effective for balancing our needs on multiple domains at a low cost. They could make the commercials more flexible so they can meet our needs.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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