Highly customizable

What are the best aspects of this product?

It offers customization for both user accounts and admin accounts where you can easily edit reports based on how you want them to look like. For the case of reports, the admins have to come up with formulas and create groups so as to customize the reports generated by the system. With such customization the user experience is simple and intuitive which adds to the reliability of the product for time tracking and reporting. We are also working with the tech or development teams of ClickTime so that we can find ways to integrate it with other platforms. It has been a smooth experience as the support is highly responsive.

What aspects are problematic or could work better?

Despite the product being helpful towards time tracking, there are still some few things that need addressing. To start with, the need to approve a timesheet submitted is not clear to the supervisor or top manager. This is because they are unable to see how much time was spent on that timesheet before they can approve it. It would be better if there was a way to know the details of that time before you approve the timesheet for efficiency. Also, the mobile version of the tool does not show the changes that took place in the system as a result of customization. However, these issues are part of the roadmap to making it more reliable for users.

What specific problems in your company were solved by this product?

It has helped to improve visibility according to how we are utilizing our time and resources. It provides statistics and metrics which help us to make the right decision concerning here we should concentrate our resources and where we should cut off or withdraw. This has allowed us to be more efficient and profitable as we can make the right decisions that benefit us the most. Apart from that, we are able to understand the non-billable time and monitor all the resources we have put to work in servicing out clients.

Are you a current user of this product?

Yes