It is fast and accurate

What are the best aspects of this product?

I love the customer support the product offers. Whenever you experience a problem with the tool, they are at your disposal to help out. You do not have to wait for hours let alone minutes to get help. On top of that, they are helpful and friendly to an extent where I have never experienced such friendly customer support before from similar applications I have used. This has helped us to get acquainted with the features of the tool with ease. In the end, we are able to move with speed as we know we are working with a team that cares about our business as they are readily available in case we face a problem.

What aspects are problematic or could work better?

Everything is nice about this product but I would prefer if they have better reporting. The reporting functionality that is currently there is good but I would prefer an advanced one. I would love reports that come with graphics to help me understand them better. With such reports, I can generate reports in an advanced way where interpretation will be straight forward. For example graphs and chats should be incorporated in the report feature and this would be of huge benefit on my part. All in all, I am happy with this product as it has come to make everything look simple.

What specific problems in your company were solved by this product?

We have been able to accomplish many milestones on time tracking. With our staff and how they should own their time tracking, ClickTime has helped us to make this possible. Also, we aim to integrate it with our chart of accounts and ledger for better budget management of projects. This way, employees will be able to manage their individual budgets with ease thanks to ClickTime. We have been able to define the project codes we already have in the product and this way, we can know how to allocate our master budget to those projects with minimum effort. All these things are achievable if we have the right system and we believe ClickTime to be that solution.

Are you a current user of this product?

Yes