We have great experience with Clicktools

What are the best aspects of this product?

There are lot of things that I like about Clicktools, and some of them are: an integration with Salesforce (this is the reason I use this tool.), quick time for setting up a survey and I am able to do the mapping easily.

What aspects are problematic or could work better?

In my opinion it can be a bit complicated for creating surveys because we have customized surveys for company guidelines. I think, they need to implement their own feature for survey criteria. We don’t even use the reporting capabilities of Clicktool because the storing of all surveys is in Salesforce. When we started to use this product, there wasn’t any type of tutorial or help guide that would help us with the system.

What specific problems in your company were solved by this product?

It helps us to send surveys and resolving a HR query from the other members in the company. We get better insight into serving customer.

Are you a current user of this product?

Yes