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ClickTools Review

ClickTools
Our score: 8.2 User satisfaction: 100%

What is ClickTools?

ClickTools is a scalable survey and feedback solution for businesses, with many advanced features and integrations. It is  designed for SMBs just as much as for enterprise-class users, so that both simple and complex surveys can be created and distributed.

ClickTools can automatically be incorporated into the CRM software used by the businesses which means that all the real-time information and updates can be seen and analyzed. Moreover, you don’t have to worry about the configuration of the ClickTools with in-house software used for the purpose of customer relationship management, employee feedback, and market research.

Also, the real-time information processing keeps you on your toes regarding the website’s performance with the help of dashboards, custom report and chart and branching logic. Such data can help businesses monitor the KPIs from time to time.

Overview of ClickTools Benefits

If you are a non-IT user and want to conduct some compelling and contextually rich surveys through digital platforms, then ClickTools is the right survey system for you. It empowers every user to create, design, customize, distribute and analyze surveys to understand their performance metrics with regards to customers and employees. No difficult coding is required at any stage of the survey process. Also, the multi-mode deployment options are available across platforms such as mobile, email and IVR.

With customizable features, you can enhance the customer experience and make it engaging for the customers to fill out surveys. Customers would never fill out boring and dull surveys; rather they will overlook the whole prospect of providing feedback for any purpose. With this understanding, ClickTools offers features that can brand surveys, questionnaires, forms and emails according to the business’s brand personality.

Another amazing benefit of ClcikTools is that it allows for text and sentiment analysis, so that you can have both qualitative and quantitative data to base your results upon. These questions are automatically structured in the form of open-ended, close-ended, logic oriented, diagram based and branches through the software. All the surveys can be transported to CRM software to make a thorough real-time analysis of data and make smart data-driven decisions.

Overview of ClickTools Features

  • Email Distribution
  • Embeddable Survey
  • Custom Survey URLs
  • Sentiment analysis
  • Text analysis
  • Data Analysis Tools
  • Mobile Survey
  • Offline Response Collection
  • Multiple Question Types
  • Kiosk Survey
  • Templates
  • Online Survey
  • Phone Survey
  • Question Branching
  • Site Intercept Survey
  • Social Media Integration
  • Skip Logic
  • Question Library
  • Supports Audio / Images / Video

ClickTools Position In Our Categories

Knowing that companies have particular business requirements, it is reasonable that they avoid paying for an all-in-one, ”best” software solution. At any rate, it would be hard to chance on such an app even among popular software products. The best step to undertake would be to tabulate the different significant functions that need research such as critical features, price plans, skill competence of staff members, company size, etc. Next, you should double down on the research fully. Have a look at these ClickTools analyses and explore each of the applications in your shortlist more closely. Such well-rounded product investigation ensure you stay away from poorly fit apps and subscribe to the one which includes all the function your business requires to achieve growth.

Position of ClickTools in our main categories:

TOP 50

ClickTools is one of the top 50 Survey Software products

If you are considering ClickTools it could also be sensible to examine other subcategories of Survey Software collected in our database of B2B software reviews.

Each company has different needs and needs an application that can be customized for their size, type of staff members and clients, and the specific industry they are in. For these reasons, no platform can provide perfect functionality out-of-the-box. When you search a software product, first be sure what you need it for. Read some ClickTools Survey Software reviews and ask yourself do you want basic features or do you need complex functionality? Are there any industry-specific functionalities that you are seeking? Get the answers to these queries to help your search. There are lots of elements that you need to consider and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the app that offers all that you need to improve your company effectiveness and productivity.

How Much Does ClickTools Cost?

ClickTools Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ClickTools SMB and enterprise pricing information is available upon request. Contact the company to ask for more details and your annual subscription.

User Satisfaction

Positive Social Media Mentions 67
Negative Social Media Mentions 0

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ClickTools reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ClickTools. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ClickTools Comparisons

ClickTools user reviews

Clicktools integrates with Salesforce

Read full review >
Ernest
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.10.2019 Company Size: 11-50 Employees Industry: International Trade and Development

A perfect tool for conducting surveys!

Read full review >
Ignacio
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Consumer Electronics

Salesforce can automatically deploy ClickTools easy.

Read full review >
Christina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.09.2019 Company Size: 11-50 Employees Industry: Information Technology

Brilliant software

Read full review >
Rene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Computer Software

Clicktools helps us to better understand our customers and to improve our service

Read full review >
Roberta
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2018 Company Size: More than 100 Employees Industry: Pharmaceuticals

What are ClickTools pricing details?

ClickTools Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ClickTools SMB and enterprise pricing information is available upon request. Contact the company to ask for more details and your annual subscription.

What integrations are available for ClickTools?

ClickTools integrate with the following business systems and applications:

  • Salesforce
  • SugarCRM
  • Oracle CRM On Demand
  • Microsoft Dynamics

ClickTools average rating:

Average score
5/5 (9 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Bianca

PROS: You can easily integrate Clicktools with Salesforce, you are able to create questions, and lot of complex survey requirements. You are even able to customize the look and feel of the surveys in order to match the brand of your company.

CONS: I think that the Administrative user interface is bit complicated, but there are lot of posts about it, and they have even implement some new changes so they’ve improve the interface. Also, I found that the process of using the reports and queries is bit confusing, I often export it to excel or do the report from the Salesforce.

Reviewed 2 years ago

Read full review >

The least favorable review

Ernest

PROS: Clicktools offers great integration with Salesforce, and lot of our record management is automated. Technical support is highly responsive. Everyone in our office is using the Clicktools, and that’s why we get immediate response when we face some issues. The interface is very intuitive and user-friendly. I have to say that they have really improved their interface and its efficiency.

CONS: When we have made some upgrades the data import feature has stopped. We need to combine the surveys using other app. In the past we could upload our own 3rd part data so we can centralize the survey results into Ct so it can run automated report, but now we are not able to do this. We have asked for help but we haven’t heard anything yet. Also, it would be great if they could implement an option for downloading all response sets without downloading survey response separately.

Reviewed 6 months ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Clicktools integrates with Salesforce

Read full review >
Ernest
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.10.2019 Company Size: 11-50 Employees Industry: International Trade and Development

PROS: Clicktools offers great integration with Salesforce, and lot of our record management is automated. Technical support is highly responsive. Everyone in our office is using the Clicktools, and that’s why we get immediate response when we face some issues. The interface is very intuitive and user-friendly. I have to say that they have really improved their interface and its efficiency.

CONS: When we have made some upgrades the data import feature has stopped. We need to combine the surveys using other app. In the past we could upload our own 3rd part data so we can centralize the survey results into Ct so it can run automated report, but now we are not able to do this. We have asked for help but we haven’t heard anything yet. Also, it would be great if they could implement an option for downloading all response sets without downloading survey response separately.

What do you think about this review? Great Poor

A perfect tool for conducting surveys!

Read full review >
Ignacio
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Consumer Electronics

PROS: I find ClickTools to be easy in terms of usage. I like its seamless integration with Salesforce. Their customer support is beyond amazing. The people I interact with are really experts that know how to get around issues. Even if they can't come up with an answer, they try taking things to another level. They focus intently on each customer.

CONS: To be honest, there's really nothing to hate. Their UI can use a bit of improvement. Knowledge base appears to be scarce in a way. But they've recently included more video tutorials and articles to make up for what's missing. I was even pushed to give feedback on their uploaded vids. They take their customers seriously.

What do you think about this review? Great Poor

Salesforce can automatically deploy ClickTools easy.

Read full review >
Christina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.09.2019 Company Size: 11-50 Employees Industry: Information Technology

PROS: There are so many fine points with ClickTools. It's really easy to use. This tool allows for real-time metrics via the use of surveys. It has an auto-send feature whenever a case is being closed. It can easily be organized thanks to its Customer Service Manager.

CONS: There's nothing really bad to say about ClickTools. It's able to do a re-deploy instantly. And that's a good thing!

What do you think about this review? Great Poor

Brilliant software

Read full review >
Rene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Clicktools integrates well with Salesforce. And it does this really swiftly. Building questions and other intricate survey needs can all be made possible. It's capable of customizing appearance and the "feel" for surveys to successfully pair with our brand.

CONS: The admin UI can be a little confusing. However, there are a lot of articles available for references. They've made recent changes to make this a bit better. There are a plethora options for extracting data out of the system. I see myself getting frequently confused in utilizing queries and reports.

What do you think about this review? Great Poor

Clicktools helps us to better understand our customers and to improve our service

Read full review >
Roberta
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2018 Company Size: More than 100 Employees Industry: Pharmaceuticals

PROS: I love its interface it is extremely user-friendly. We can send reports quickly and do the integration with Salesforce. This is very beneficial for our sales goals.

CONS: It would be great if they could implement lot of features for reporting. I would like to be able to edit the reporting and to get net promoter scoring model. I would be happy if they could implement these.

What do you think about this review? Great Poor

I still consider this as one my favorite tools!

Read full review >
Alton
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.03.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I can't believe how easy this is to use! I don't have a programming background but I have passion for making workflows, and logical yet user-friendly forms. I purchased Clicktools largely because of its excellent survey abilities. Turns out, I'm using it even more for a lot of things (including call scripting). I can make use of data from Salesforce.com for rendering varying scripts according to where the lead was in the process of qualification.

CONS: At times, it gets a bit cumbersome in mappng back specific Salesforce field types. For instance, I want to utilize a 1 to 10 scale for an NPS score and then using a drop down or radio button. But at the same time, I want to map a number field within Salesforce for calculating scoring averages. I may be digging a deep hole for myself.

What do you think about this review? Great Poor

We have great experience with Clicktools

Read full review >
Jeff
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.02.2018 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

PROS: There are lot of things that I like about Clicktools, and some of them are: an integration with Salesforce (this is the reason I use this tool.), quick time for setting up a survey and I am able to do the mapping easily.

CONS: In my opinion it can be a bit complicated for creating surveys because we have customized surveys for company guidelines. I think, they need to implement their own feature for survey criteria. We don’t even use the reporting capabilities of Clicktool because the storing of all surveys is in Salesforce. When we started to use this product, there wasn’t any type of tutorial or help guide that would help us with the system.

What do you think about this review? Great Poor

Intuitive, easy to use and helpful tool

Read full review >
Bianca
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: You can easily integrate Clicktools with Salesforce, you are able to create questions, and lot of complex survey requirements. You are even able to customize the look and feel of the surveys in order to match the brand of your company.

CONS: I think that the Administrative user interface is bit complicated, but there are lot of posts about it, and they have even implement some new changes so they’ve improve the interface. Also, I found that the process of using the reports and queries is bit confusing, I often export it to excel or do the report from the Salesforce.

What do you think about this review? Great Poor

Give it a try

Read full review >
Daisy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.12.2017 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I do not work as a programmer but I found this tool very easy to use. I simply enjoy in creating workflows and logical and forms. My main purpose for using Clicktools was the survey capabilities, but I have found that this product offers even more options including the call scripting. I am able to use the Salesforce data so I can render various script based on where some lead was in the whole qualification process. My work with this tool is much easier.

CONS: I have found that the software can be a little buggy to map back some field types in SF. For example, when I want to use a scale of 1-10 for the NPS score I use a drop-down feature or even radio button, the main issue comes when I want to map back to a number filed into the SF so I can calculate the average scores.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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