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ClickTools REVIEW

Survey Software

9 user reviews
USER SATISFACTION 100%
OUR SCORE 8.2

What is ClickTools?

ClickTools is a scalable survey and feedback solution for businesses, with many advanced features and integrations. It is  designed for SMBs just as much as for enterprise-class users, so that both simple and complex surveys can be created and distributed.

ClickTools can automatically be incorporated into the CRM software used by the businesses which means that all the real-time information and updates can be seen and analyzed. Moreover, you don’t have to worry about the configuration of the ClickTools with in-house software used for the purpose of customer relationship management, employee feedback, and market research.

Also, the real-time information processing keeps you on your toes regarding the website’s performance with the help of dashboards, custom report and chart and branching logic. Such data can help businesses monitor the KPIs from time to time.

Overview of ClickTools Benefits

If you are a non-IT user and want to conduct some compelling and contextually rich surveys through digital platforms, then ClickTools is the right survey system for you. It empowers every user to create, design, customize, distribute and analyze surveys to understand their performance metrics with regards to customers and employees. No difficult coding is required at any stage of the survey process. Also, the multi-mode deployment options are available across platforms such as mobile, email and IVR.

With customizable features, you can enhance the customer experience and make it engaging for the customers to fill out surveys. Customers would never fill out boring and dull surveys; rather they will overlook the whole prospect of providing feedback for any purpose. With this understanding, ClickTools offers features that can brand surveys, questionnaires, forms and emails according to the business’s brand personality.

Another amazing benefit of ClcikTools is that it allows for text and sentiment analysis, so that you can have both qualitative and quantitative data to base your results upon. These questions are automatically structured in the form of open-ended, close-ended, logic oriented, diagram based and branches through the software. All the surveys can be transported to CRM software to make a thorough real-time analysis of data and make smart data-driven decisions.

Overview of ClickTools Features

  • Email Distribution
  • Embeddable Survey
  • Custom Survey URLs
  • Sentiment analysis
  • Text analysis
  • Data Analysis Tools
  • Mobile Survey
  • Offline Response Collection
  • Multiple Question Types
  • Kiosk Survey
  • Templates
  • Online Survey
  • Phone Survey
  • Question Branching
  • Site Intercept Survey
  • Social Media Integration
  • Skip Logic
  • Question Library
  • Supports Audio / Images / Video

ClickTools Position In Our Categories

Position of ClickTools in our main categories:

50

ClickTools is one of the top 50 Survey Softwareproducts

50

ClickTools is one of the 50
Survey Software products


If you are considering ClickTools it could also be a good idea to analyze other subcategories of Best Survey Software collected in our base of SaaS software reviews.

Every company is different, and might need a specific Survey Software solution that will be fit for their business size, type of customers and employees and even particular niche they deal with. We advise you don't count on finding a perfect app that will be suitable for every business regardless of their history is. It may be a good idea to read a few ClickTools reviews first and even then you should keep in mind what the software is supposed to do for your company and your employees. Do you require an easy and intuitive app with only basic features? Will you really make use of the complex tools needed by pros and large enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a reliable service that will fit your budget.

How Much Does ClickTools Cost?

ClickTools Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

ClickTools SMB and enterprise pricing information is available upon request. Contact the company to ask for more details and your annual subscription.

User Satisfaction

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ClickTools reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ClickTools. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

67

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT

What are ClickTools pricing details?

ClickTools Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

ClickTools SMB and enterprise pricing information is available upon request. Contact the company to ask for more details and your annual subscription.

What integrations are available for ClickTools?

ClickTools integrate with the following business systems and applications:

  • Salesforce
  • SugarCRM
  • Oracle CRM On Demand
  • Microsoft Dynamics

User reviews


User reviews in total: 9

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Average Rating:

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The most favorable review

Rene

8 months ago


Pros: Clicktools integrates well with Salesforce. And it does this really swiftly. Building questions and other intricate survey needs can all be made possible. It's capable of customizing appearance and the "feel" for surveys to successfully pair with our brand.

Cons: The admin UI can be a little confusing. However, there are a lot of articles available for references. They've made recent changes to make this a bit better. There are a plethora options for extracting data out of the system. I see myself getting frequently confused in utilizing queries and reports.

The least favorable review

Ernest

1 year ago


Pros: Clicktools offers great integration with Salesforce, and lot of our record management is automated. Technical support is highly responsive. Everyone in our office is using the Clicktools, and that’s why we get immediate response when we face some issues. The interface is very intuitive and user-friendly. I have to say that they have really improved their interface and its efficiency.

Cons: When we have made some upgrades the data import feature has stopped. We need to combine the surveys using other app. In the past we could upload our own 3rd part data so we can centralize the survey results into Ct so it can run automated report, but now we are not able to do this. We have asked for help but we haven’t heard anything yet. Also, it would be great if they could implement an option for downloading all response sets without downloading survey response separately.

Published 8 months ago
Verified
user
Clicktools integrates well with Salesforce. And it does this really swiftly. Building questions and other intricate survey needs can all be made possible. It's capable of...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I love its interface it is extremely user-friendly. We can send reports quickly and do the integration with Salesforce. This is very beneficial for our sales goals.



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
I find ClickTools to be easy in terms of usage. I like its seamless integration with Salesforce. Their customer support is beyond amazing. The people I interact with are...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I can't believe how easy this is to use! I don't have a programming background but I have passion for making workflows, and logical yet user-friendly forms. I purchased...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
Clicktools offers great integration with Salesforce, and lot of our record management is automated. Technical support is highly responsive. Everyone in our office is...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
There are lot of things that I like about Clicktools, and some of them are: an integration with Salesforce (this is the reason I use this tool.), quick time for setting...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
There are so many fine points with ClickTools. It's really easy to use. This tool allows for real-time metrics via the use of surveys. It has an auto-send feature...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
You can easily integrate Clicktools with Salesforce, you are able to create questions, and lot of complex survey requirements. You are even able to customize the look and...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I do not work as a programmer but I found this tool very easy to use. I simply enjoy in creating workflows and logical and forms. My main purpose for using Clicktools was...



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