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User review
of Client Heartbeat
Client Heartbeat – great trend analytics, horrible customer service.
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by Marc Alley, PRC
USER SATISFACTION
RECOMMENDATION Unlikely
3 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Great dashboarding and automation for a small business.
What aspects are problematic or could work better?
Zero customer service, they don't respond, EVER.
What features/services would you like to see in future versions of this product?
Some customer support
What specific problems in your company were solved by this product?
Helping our small businesses to have better customer service
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Financial Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Survey Monkey
Why did you decide to change it?
Better dashboarding
Are you satisfied with the change?
No.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
1000
What is your total annual cost for using this product?
700
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
10%
FEATURE DETAILS
Customer management very poor
1
Feedback management very good
4
Survey management mediocre
2
Ticket management ok
3
Products and inventory very good
4
Collaboration and teamwork very good
4
Integrations and API ok
3
Customer self-service very poor
1
Reporting and analytics very good
4
Customer segmentation very good
4
Knowledge management very good
4
Trend analysis amazing
5
