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Client Heartbeat Review
What is Client Heartbeat?
Client Heartbeat is a customer feedback and survey management solution that lets you regulate and automate surveys for your customers. It comes with a rich set of features that helps you identify factors that make your customers happy as well as alert you when customers are dissatisfied and will probably leave your business, allowing you perform the needed steps to rescue your customers, address their concerns, and convert them into loyal ambassadors of your brand.
What makes Client Heartbeat a cut above the rest of similar applications is that it enables you to benchmark your performance and see how you fare against your competitors in your industry and region. The software utilizes proprietary algorithm to analyze crowd-sourced materials to determine the best questions to include in your surveys. From a centralized dashboard, you can see how business is performing against others in the industry or region.
Show MoreOverview of Client Heartbeat Benefits
Client Heartbeat is not just another customer survey and feedback management platform. It is a smart application that gives you the real sentiment of your customers. With its proprietary algorithm, Client Heartbeat helps you gather the best questions for your customers to answer or see which question are already in use by others in your industry. The software helps you create personalized surveys with increased response rates up to 60%.
It’s not just about knowing your customers’ sentiments about your brand. Client Heartbeat enables you to monitor and measure your customer’s satisfaction and compare your performance from on survey period to the next. It helps you see if the satisfaction rates are improving or the dissatisfaction numbers are dipping. Client Heartbeat lets you identify these factors and address them effectively and efficiently long before they impact your business in the most negative way.
Past scores and industry data are easily accessible and digestible. You can view how your competition is performing and set their numbers against yours. Also, having all these information allows you to pinpoint unhappy clients who are at risk of leaving your business. With the right data, you will instantly know what makes them want to leave and what you can do to bring them back.
Show MoreOverview of Client Heartbeat Features
- Custom Surveys
- Periodic Surveys
- Recommended Questions
- Quick Filter
- At Risk Customer Alerts
- Company and Customer Trends
- Company Reports
- Industry Benchmarks
- Testimonials
- CRM Integration
- Automatic Followups
- Social Sharing
- Automatic Reminders
Client Heartbeat Position In Our Categories
Bearing in mind companies have distinctive business needs, it is only prudent that they steer clear of settling on a one-size-fits-all, ”best” software solution. Still, it is difficult to come across such an app even among well-known software products. The logical step to undertake can be to note down the several critical functions which demand research such as key features, costing, skill aptitude of staff members, business size, etc. After which, you should do your research to a full extent. Have a look at some Client Heartbeat evaluations and explore each of the applications in your list more closely. Such comprehensive product research guarantee you circumvent unfit applications and choose the system which has all the function your business requires to be successful.
Position of Client Heartbeat in our main categories:
TOP
100
Client Heartbeat is one of the top 100 CRM Software products
TOP
50
Client Heartbeat is one of the 50 Customer Experience Management Software products
TOP
20
Client Heartbeat is one of the top 20 Survey Tools products
Companies have unique needs and requirements and no software platform can be just right in such a situation. It is pointless to try to find a perfect out-of-the-box software product that meets all your business needs. The intelligent thing to do would be to modify the application for your specific needs, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and subscribe to well-publicized leading applications. Though these may be widely used, they may not be the best fit for your specific wants. Do your research, check out each short-listed platform in detail, read a few Client Heartbeat Customer Experience Management Software reviews, contact the seller for explanations, and finally choose the app that offers what you want.
How Much Does Client Heartbeat Cost?
Client Heartbeat Pricing Plans:
Free Trial
Basic
$29/month
Gold
$59/month
Platinum
$89/month
Enterprise
$449/month
What are Client Heartbeat pricing details?
Client Heartbeat Pricing Plans:
Free Trial
Basic
$29/month
Gold
$59/month
Platinum
$89/month
Enterprise
$449/month
Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:
Basic – $29/month
- Unlimited Surveys
- 1 User
- 50 Contacts
- Company Branding
Gold – $59/month
- All Basic features
- 5 Users
- 500 Contacts
- CRM syncing/API access
Platinum – $89/month
- All Gold features
- 10 Users
- 1000 Contacts
- 3 Sub Accounts
- Concierge Support
Enterprise – $449/month
- All Platinum features
- 50 + Users
- 10,000 + Contacts
- 10 Sub Accounts
User Satisfaction
Positive Social Media Mentions
26
Negative Social Media Mentions
5
We realize that when you decide to purchase a Customer Experience Management Software it’s crucial not only to find out how experts score it in their reviews, but also to find out if the real users and enterprises that use these solutions are actually content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Client Heartbeat reviews across a wide range of social media sites. The information is then presented in a simple to understand way showing how many clients had positive and negative experience with Client Heartbeat. With that information at your disposal you will be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Client Heartbeat?
Client Heartbeat integrates with the following business systems and applications:
- Salesforce Sales Cloud
- Autotask
- Seamless Docs
- ConnectWise
Client Heartbeat User Reviews
Client Heartbeat average rating:
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
1/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Great dashboarding and automation for a small business.
CONS: Zero customer service, they don't respond, EVER.
The least favorable review
PROS: The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods.
CONS: The big issue with this product is lack of support! I have required assistance twice from Client Heartbeat, and both times have experienced long periods of silence from their service support team. Not good for a paid product.
More reviews from 2 actual users:
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- Latest
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Client Heartbeat – great trend analytics, horrible customer service.
Read full review >
5/5
Overall impression
1/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 19.07.2021
Company Size: More than 100 Employees
Industry: Financial Services
PROS: Great dashboarding and automation for a small business.
CONS: Zero customer service, they don't respond, EVER.
The product could be great, but the customer support is beyond terrible!
Read full review >
2/5
Overall impression
1/5
Customer Support
2/5
Value for Money
3/5
Ease of Use
Published on: 10.02.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
PROS: The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods.
CONS: The big issue with this product is lack of support! I have required assistance twice from Client Heartbeat, and both times have experienced long periods of silence from their service support team. Not good for a paid product.
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Client Heartbeat user reviews
Client Heartbeat – great trend analytics, horrible customer service.
Read full review >
5/5
Overall impression
1/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 19.07.2021
Company Size: More than 100 Employees
Industry: Financial Services
The product could be great, but the customer support is beyond terrible!
Read full review >
2/5
Overall impression
1/5
Customer Support
2/5
Value for Money
3/5
Ease of Use
Published on: 10.02.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
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