Price

$29

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Client Heartbeat REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 84%
OUR SCORE 8.6

What is Client Heartbeat?

Client Heartbeat is a customer feedback and survey management solution that lets you regulate and automate surveys for your customers. It comes with a rich set of features that helps you identify factors that make your customers happy as well as alert you when customers are dissatisfied and will probably leave your business, allowing you perform the needed steps to rescue your customers, address their concerns, and convert them into loyal ambassadors of your brand.

What makes Client Heartbeat a cut above the rest of similar applications is that it enables you to benchmark your performance and see how you fare against your competitors in your industry and region. The software utilizes proprietary algorithm to analyze crowd-sourced materials to determine the best questions to include in your surveys. From a centralized dashboard, you can see how business is performing against others in the industry or region.

Overview of Client Heartbeat Benefits

Client Heartbeat is not just another customer survey and feedback management platform. It is a smart application that gives you the real sentiment of your customers. With its proprietary algorithm, Client Heartbeat helps you gather the best questions for your customers to answer or see which question are already in use by others in your industry. The software helps you create personalized surveys with increased response rates up to 60%.

It’s not just about knowing your customers’ sentiments about your brand. Client Heartbeat enables you to monitor and measure your customer’s satisfaction and compare your performance from on survey period to the next. It helps you see if the satisfaction rates are improving or the dissatisfaction numbers are dipping. Client Heartbeat lets you identify these factors and address them effectively and efficiently long before they impact your business in the most negative way.

Past scores and industry data are easily accessible and digestible. You can view how your competition is performing and set their numbers against yours. Also, having all these information allows you to pinpoint unhappy clients who are at risk of leaving your business. With the right data, you will instantly know what makes them want to leave and what you can do to bring them back.

Overview of Client Heartbeat Features

  • Custom Surveys
  • Periodic Surveys
  • Recommended Questions
  • Quick Filter
  • At Risk Customer Alerts
  • Company and Customer Trends
  • Company Reports
  • Industry Benchmarks
  • Testimonials
  • CRM Integration
  • Automatic Followups
  • Social Sharing
  • Automatic Reminders

Client Heartbeat Position In Our Categories

Position of Client Heartbeat in our main categories:

100

Client Heartbeat is one of the top 100 CRM Software products

20

Client Heartbeat is one of the top 20 Customer Experience Management Software products

10

Client Heartbeat is one of the top 10 Survey Software products

100

Client Heartbeat is one of the top 100
CRM Software products

20

Client Heartbeat is one of the top 20
Customer Experience Management Software products

10

Client Heartbeat is one of the top 10
Survey Software products


Client Heartbeat is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#14
Category:Position:
Feedback & Reviews Management Software#14

Enterprises have different wants and requirements and no software application can be ideal in such a situation. It is useless to try to find a perfect out-of-the-box software app that meets all your business requirements. The smart thing to do would be to modify the solution for your specific wants, staff member skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized leading solutions. Though these may be widely used, they may not be the best fit for your specific requirements. Do your groundwork, look into each short-listed system in detail, read a few Client Heartbeat reviews, speak to the maker for clarifications, and finally select the product that presents what you require.

How Much Does Client Heartbeat Cost?

Client Heartbeat Pricing Plans:

Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Basic – $29/month

  • Unlimited Surveys
  • 1 User
  • 50 Contacts
  • Company Branding

Gold – $59/month

  • All Basic features
  • 5 Users
  • 500 Contacts
  • CRM syncing/API access

Platinum – $89/month

  • All Gold features
  • 10 Users
  • 1000 Contacts
  • 3 Sub Accounts
  • Concierge Support

Enterprise – $449/month

  • All Platinum features
  • 50 + Users
  • 10,000 + Contacts
  • 10 Sub Accounts

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Client Heartbeat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Client Heartbeat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

26

NEGATIVE SOCIAL MENTIONS

5

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are Client Heartbeat pricing details?

Client Heartbeat Pricing Plans:

Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Basic – $29/month

  • Unlimited Surveys
  • 1 User
  • 50 Contacts
  • Company Branding

Gold – $59/month

  • All Basic features
  • 5 Users
  • 500 Contacts
  • CRM syncing/API access

Platinum – $89/month

  • All Gold features
  • 10 Users
  • 1000 Contacts
  • 3 Sub Accounts
  • Concierge Support

Enterprise – $449/month

  • All Platinum features
  • 50 + Users
  • 10,000 + Contacts
  • 10 Sub Accounts

What integrations are available for Client Heartbeat?

Client Heartbeat integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Autotask
  • Seamless Docs
  • ConnectWise

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