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Client Heartbeat REVIEW

Customer Experience Management Software

2 user reviews
USER SATISFACTION 84%
OUR SCORE 8.6

What is Client Heartbeat?

Client Heartbeat is a customer feedback and survey management solution that lets you regulate and automate surveys for your customers. It comes with a rich set of features that helps you identify factors that make your customers happy as well as alert you when customers are dissatisfied and will probably leave your business, allowing you perform the needed steps to rescue your customers, address their concerns, and convert them into loyal ambassadors of your brand.

What makes Client Heartbeat a cut above the rest of similar applications is that it enables you to benchmark your performance and see how you fare against your competitors in your industry and region. The software utilizes proprietary algorithm to analyze crowd-sourced materials to determine the best questions to include in your surveys. From a centralized dashboard, you can see how business is performing against others in the industry or region.

Overview of Client Heartbeat Benefits

Client Heartbeat is not just another customer survey and feedback management platform. It is a smart application that gives you the real sentiment of your customers. With its proprietary algorithm, Client Heartbeat helps you gather the best questions for your customers to answer or see which question are already in use by others in your industry. The software helps you create personalized surveys with increased response rates up to 60%.

It’s not just about knowing your customers’ sentiments about your brand. Client Heartbeat enables you to monitor and measure your customer’s satisfaction and compare your performance from on survey period to the next. It helps you see if the satisfaction rates are improving or the dissatisfaction numbers are dipping. Client Heartbeat lets you identify these factors and address them effectively and efficiently long before they impact your business in the most negative way.

Past scores and industry data are easily accessible and digestible. You can view how your competition is performing and set their numbers against yours. Also, having all these information allows you to pinpoint unhappy clients who are at risk of leaving your business. With the right data, you will instantly know what makes them want to leave and what you can do to bring them back.

Overview of Client Heartbeat Features

  • Custom Surveys
  • Periodic Surveys
  • Recommended Questions
  • Quick Filter
  • At Risk Customer Alerts
  • Company and Customer Trends
  • Company Reports
  • Industry Benchmarks
  • Testimonials
  • CRM Integration
  • Automatic Followups
  • Social Sharing
  • Automatic Reminders

Client Heartbeat Position In Our Categories

Position of Client Heartbeat in our main categories:

100

Client Heartbeat is one of the top 100 CRM Softwareproducts

Top
50

Client Heartbeat is one of the 50 Customer Experience Management Softwareproducts

20

Client Heartbeat is one of the top 20 Survey Softwareproducts

100

Client Heartbeat is one of the 100
CRM Software products

50

Client Heartbeat is one of the 50
Customer Experience Management Software products

20

Client Heartbeat is one of the 20
Survey Software products


Client Heartbeat is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#17
Category:Position:
Feedback & Reviews Management Software#17

Every enterprise is different, and might call for a particular type of CRM Software solution that will be designed for their business size, type of customers and employees and even individual niche they cater to. It's not wise to count on getting a perfect services that is going to work for every company regardless of their history is. It may be a good idea to read a few Client Heartbeat CRM Software reviews first and even then you should keep in mind what the service is supposed to do for your business and your staff. Do you need a simple and intuitive app with just essential functions? Will you actually use the advanced tools required by experts and large enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to get a solid app that will fit your budget.

How Much Does Client Heartbeat Cost?

Client Heartbeat Pricing Plans:
Free trial
Basic
$29/month
Gold
$59/month
Platinum
$89/month
Enterprise
$449/month

Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Basic – $29/month

  • Unlimited Surveys
  • 1 User
  • 50 Contacts
  • Company Branding

Gold – $59/month

  • All Basic features
  • 5 Users
  • 500 Contacts
  • CRM syncing/API access

Platinum – $89/month

  • All Gold features
  • 10 Users
  • 1000 Contacts
  • 3 Sub Accounts
  • Concierge Support

Enterprise – $449/month

  • All Platinum features
  • 50 + Users
  • 10,000 + Contacts
  • 10 Sub Accounts

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Client Heartbeat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Client Heartbeat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

26

NEGATIVE SOCIAL MENTIONS

5

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE

Client Heartbeat User Reviews

What are Client Heartbeat pricing details?

Client Heartbeat Pricing Plans:
Free trial
Basic
$29/month
Gold
$59/month
Platinum
$89/month
Enterprise
$449/month

Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Basic – $29/month

  • Unlimited Surveys
  • 1 User
  • 50 Contacts
  • Company Branding

Gold – $59/month

  • All Basic features
  • 5 Users
  • 500 Contacts
  • CRM syncing/API access

Platinum – $89/month

  • All Gold features
  • 10 Users
  • 1000 Contacts
  • 3 Sub Accounts
  • Concierge Support

Enterprise – $449/month

  • All Platinum features
  • 50 + Users
  • 10,000 + Contacts
  • 10 Sub Accounts

What integrations are available for Client Heartbeat?

Client Heartbeat integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Autotask
  • Seamless Docs
  • ConnectWise

User reviews


User reviews in total: 2

1
0
0
1
0

Average Rating:

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The most favorable review

Marc Alley, PRC

5 months ago


Pros: Great dashboarding and automation for a small business.

Cons: Zero customer service, they don't respond, EVER.

The least favorable review

Gareth Lyon

12 months ago


Pros: The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods.

Cons: The big issue with this product is lack of support! I have required assistance twice from Client Heartbeat, and both times have experienced long periods of silence from their service support team. Not good for a paid product.

Marc Alley, PRC
Report a concern

Published 5 months ago
Verified
user
Great dashboarding and automation for a small business.



What do you think about this review? Great Poor
Gareth Lyon
Report a concern

Published 12 months ago
Verified
user
The tool automatically surveys the client base and makes progress comparisons of the customer's satisfaction between defined time periods.



What do you think about this review? Great Poor

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