Logo of Clio
User review of Clio

Watch out for the auto-renew money grab tactics of Clio

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Name recognition, nice colors, snappy time keeper, easy to launch with username and password, company is great at promoting itself but not really offering much of substance or use to me in my law practice. The review page is neat looking but REQUIRES a user to say at least 300 characters of nice things about the company.

What aspects are problematic or could work better?

Not a very useful platform for my law practice and the company refused to waive the auto-renewal feature of the license ($600/year) despite my attempt to cancel via a direct email to them. I understand their policy of requiring cancellations to be made via online to avoid unauthorized cancellations, but to use that as a justification for keeping my $600 when I wasn't using their product at all, coupled with the fact that there was no dispute that I was in fact the one who emailed them to cancel, strikes me as another case of auto-renew money grab.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Law Practice

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It improved task coordination among our support staff and attorneys.

PRICING & COSTS

What was the cost of implementing this product?

unknown

What is your total annual cost for using this product?

600

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Administration

Document management
2
mediocre
Document assembly
2
mediocre
Contact management
2
mediocre
Docket management
2
mediocre
Client management
2
mediocre
Matter management
2
mediocre

For Decision Making

Reporting
2
mediocre
Dashboards
2
mediocre
Analytics
2
mediocre

Productivity Tools

Calendaring
2
mediocre
Mobile apps
2
mediocre
Search and find
2
mediocre