PROS & CONS
What are the best aspects of this product?
Name recognition, nice colors, snappy time keeper, easy to launch with username and password, company is great at promoting itself but not really offering much of substance or use to me in my law practice. The review page is neat looking but REQUIRES a user to say at least 300 characters of nice things about the company.
What aspects are problematic or could work better?
Not a very useful platform for my law practice and the company refused to waive the auto-renewal feature of the license ($600/year) despite my attempt to cancel via a direct email to them. I understand their policy of requiring cancellations to be made via online to avoid unauthorized cancellations, but to use that as a justification for keeping my $600 when I wasn't using their product at all, coupled with the fact that there was no dispute that I was in fact the one who emailed them to cancel, strikes me as another case of auto-renew money grab.
Are you a current user of this product?
What is your role with this product?
- I use it myself
How long have you been using this product?
What is your company size?
What is your industry?
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It improved task coordination among our support staff and attorneys.
PRICING & COSTS
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?