User review
of CloudTalk
A helpful tool for communication
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
CloudTalk is user-friendly and helpful tool for communication
What aspects are problematic or could work better?
Sometimes the connection is a little unreliable.
What features/services would you like to see in future versions of this product?
It became easier to communicate with clients from different countries
What specific problems in your company were solved by this product?
Reaching the clients
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
don't know
What is your total annual cost for using this product?
don't know
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
don't know
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Click-To-Call very good
4
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Advanced Routing
Automatic Call Distributor (ACD) ok
3
Business Tools and Integrations
Computer Telephony very good
4
Contact History very good
4
Monitoring
Call Monitoring amazing
5
