MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Price

€10

Logo of CloudTalk
Ask Vendor A QuestionFind A Better App
Logo of CloudTalk

CloudTalk REVIEW

Call Center Software

77 user reviews
USER SATISFACTION N/A
OUR SCORE 8.5

What is CloudTalk?

CloudTalk is an intuitive cloud-based call center software designed to enable small and medium-sized businesses to deliver clear, responsive, and high-quality customer support to their clients. It is an extremely flexible communication platform that can be tailored to suit any environment, business size, and even specific needs and requirements.

 Meanwhile, its 5-star rated customer support team can assist you in seamlessly migrating and setting up your new cloud call center from scratch. The only thing CloudTalk needs is a stable internet connection for it to work. It doesn’t require users to purchase and set up additional hardware or install any software into their system. Maintenance is a breeze as well.

 Aside from those, CloudTalk is equipped with a plethora of advanced call center and call routing features including personalized call greetings, voicemail, contact tags, Interactive Voice Response menu, skill-based routing and automatic call redirection to name a few. Admin interface is uncluttered, analytics is easy to comprehend and customer information is readily available to agents. CloudTalk has outbound call center features like predictive dialing and campaign management as well. There’s also a multitude of utility features that are helpful in operation in general such as strong security, browser notification, online agent management and an unlimited number of inbound/outbound calls.

 CloudTalk seamlessly integrates with over 25 business tools including CRMs, e-commerce, ERPs, and chat software, incredibly extending its functionality and making it easy for any business to communicate with their clients, potential customers, and even someone within their organization.  More are being added over time. The platform can also be integrated with external applications thanks to its open API.

 The system also comes with a mobile app, called the CloudTalk Phone, which is available for both iOS and Android devices. With integration support of over 500 business tools, the app increases your agent’s productivity and increases the level of customer satisfaction they bring to each service.

 CloudTalk Plan starts with 10€ per user/month if billing is done annually.

Overview of CloudTalk Benefits

CloudTalk has numerous features that significantly improve the way you interact with your customers while streamlining your workflows. Some of them are listed below.

 Seamless and Fast Customer Support

CloudTalk simplifies customer support management. It is so powerful that it can handle complex processing of inbound phone calls, thanks to its myriad of essential and advanced features including VoIP phone calls, caller groups, call recording and call queueing among others.

 All these capabilities help shorten the customer support process and accelerate the delivery of the solution. The software greatly minimizes waiting times and reduces the instances of missed calls, dropped calls, and callbacks. Thus, it all results in customers becoming extremely satisfied and drive business growth further.

 Advanced Call Routing Features

Each call must be given utmost attention which is why having the most suited agent to deal with it can make the difference between success and flop. With CloudTalk, your customers are always sure to reach you and have the most ideal group or agent in the other line. This is thanks to a wide number of features specifically made for routing calls based on different criteria such as skills, availability, call destination country and customer preference.

 Comprehensive and Transparent Admin Interface

When you see all the information about your operations, performance, agent status and more, managing your call center is a breeze. With CloudTalk, you have immediate access to every aspect of your call center operations, all thanks to its very complete and transparent interface. You can also configure CloudTalk’s functionalities so that the software easily adapts to your existing setup, current workflows, as well as your needs and preferences.

 Detailed Call Stats and Analyses

All your call center’s statistics and performance analyses are delivered in complete and easy-to-digest graphs, allowing for a fast understanding of all your information. This helps you make quick and smart decisions that are founded on relevant data. No guesswork or intelligent estimates. There are advanced analytics features with no imposed history limit as well.

 Instant Customer Information Access

Your agents will surely love how CloudTalk automatically displays real-time customer cards during calls. Useful information including customer name, phone number, previous conversations, notes, and more are instantly within reach. This helps your agents save time as they no longer have to search the database for relevant and useful data. Simply put, they can personalize their customer service and provide resolutions to any query or issue. Customers will love the entire experience as well.

 Robust Integration support

CloudTalk can natively integrate with over 25 widely-used Helpdesks and CRM solutions in the market, including Hubspot, Salesforce, Zendesk, Shopify and Magento. The list of supported platforms expands every quarter. There’s an open API available as well which allows you to send and load data to and from your favorite tool, import/export contact and download the history of orders, calls, tickets and more.

 Outbound Call Center Features

CloudTalk helps your team in increasing their productivity through features that are specially designed for outbound call centers. This includes the predictive dialer which essentially automates the process of dialing a number. This way, your agent wouldn’t have to look for the next number in the contact list because the system would automatically dial it for them. CloudTalk can also be utilized for creating and improving upon your telemarketing campaign with just a few clicks of a button. Scripts and questionnaires can be done and integrated into a campaign easily so your agents can just focus on their main job instead.

 Utility functions

There are various useful features installed within the system that empowers easier and more effective management such as an automated alert for an incoming call, a responsive web interface and a quick dial of a number with just a single click. It’s also easy to manage agents. Simply add them, modify their info or remove them from your list of current employees without needing to contact the vendor. Another noteworthy feature is the unlimited allowed number of inbound and intracompany calls, as well as outbound calls on higher-level packages.

 Stringent Security Measures

We ensure that every operation in your business phone system, such as VoIP services and data, is stored and conducted in a safe and reliable environment. We utilize safe and modern data centers that are being monitored 24/7 and is backed by a team of dedicated security and data personnel. There is a plethora of other security features and practices such as GDPR-compliant encryption, partitioning of data, regular data backup and implementation of user roles just to name a few.

Overview of CloudTalk Features

  • Call Recording
  • Call Queueing
  • International Numbers
  • Toll-Free Numbers
  • Short Numbers
  • Callback
  • Internal Phone Number Tags
  • Business Hours
  • Personalized Greetings
  • Voicemail
  • Internal Call Greetings
  • Contact Tags
  • Custom Fields
  • Blacklist
  • Advanced Call Routing
  • Statistics and Monitoring
  • Integrations with Business Tools
  • Utilities
  • Outbound Call Center

What Problems Will CloudTalk Solve?

Problem #1 Customer support can get hectic at times especially during peak hours that might cause mishaps when recording or retrieving the information.

Solution: CloudTalk plugs in with any major helpdesk so all incoming calls are logged under customer profiles and are easily accessible

Problem #2 Some customers might get ignored and not contacted on time because of non-optimal time management.

Solution: Thanks to its integration capabilities, calls can be initiated directly from within any CRM, like Pipedrive or Hubspot, which helps agents in prioritizing tasks and optimizing schedules.

Problem #3 Call center operations are limited by the location of their office and their hardware setup.

Solution: Run a complex phone system in the cloud with any device from any location with internet access

Awards & Quality Certificates

Award
Award
Award

CloudTalk Position In Our Categories

Position of CloudTalk in our main categories:

20

CloudTalk is one of the top 20 Business Phone Systemsproducts

Top
100

CloudTalk is one of the 100 Customer Support Softwareproducts

20

CloudTalk is one of the 20
Business Phone Systems products

100

CloudTalk is one of the 100
Customer Support Software products


CloudTalk is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#7 VoIP Software#19
Category:Position:
Call Center Software#7
VoIP Software#19

There are well-liked and widely used applications in each software group. But are they necessarily the best fit for your organization’s unique requirements? A market-leading software product may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few CloudTalk reviews and consider the elements that you wish to have in the software such as the price, main tools, available integrations etc. Then, choose a few apps that fit your wants. Check out the free trials of these products, read online comments, get explanations from the vendor, and do your investigation thoroughly. This profound groundwork is sure to assist you choose the most excellent software solution for your company’s unique needs.

How Much Does CloudTalk Cost?

CloudTalk Pricing Plans:
Free trial
Starter
€15/user/month
Essential
€30/user/month
Expert
€50/user/month
Custom
Contact vendor

CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).

Starter – €15/user/month (billed monthly) or €10/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)

Essential – €30/user/month (billed monthly) or €20/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing

Expert – €50/user/month (billed monthly) or €35/user/month (billed annually)

  • All Essential features
  • Open API
  • Salesforce integration
  • Power Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score

Custom – Quote-based plan

  • All Expert features
  • Custom onboarding
  • Unlimited outbound calls (Flat Rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudTalk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudTalk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

CloudTalk User Reviews

Stanislav Bouda

Anonymous Reviewer

Anonymous Reviewer

Anonymous Reviewer

1 week ago
Verified
user


What are CloudTalk pricing details?

CloudTalk Pricing Plans:
Free trial
Starter
€15/user/month
Essential
€30/user/month
Expert
€50/user/month
Custom
Contact vendor

CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).

Starter – €15/user/month (billed monthly) or €10/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)

Essential – €30/user/month (billed monthly) or €20/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing

Expert – €50/user/month (billed monthly) or €35/user/month (billed annually)

  • All Essential features
  • Open API
  • Salesforce integration
  • Power Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score

Custom – Quote-based plan

  • All Expert features
  • Custom onboarding
  • Unlimited outbound calls (Flat Rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

What integrations are available for CloudTalk?

CloudTalk integrates with the following business systems and applications:

  • Hubspot
  • Pipedrive
  • Salesforce
  • Zendesk
  • Freshdesk
  • LiveAgent
  • Helpscout
  • Intercom
  • Shopify
  • Bigcommerce
  • Magento
  • Microsoft Dynamics
  • Zoho CRM
  • Groove
  • Live Chat
  • Shoptet
  • Magento
  • Shopify
  • Bigcommerce
  • 12 Integrations are planned for Q3/2019.

User reviews


User reviews in total: 77

48
28
1
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Stanislav Bouda

9 hours ago


Pros: Easy to pick up, snappy and very responsive interface, the integration is flawless and enables my organization to stay in touch with customers without compromising quality or functionality and still at an affordable price.

Cons: for now the absence of a mobile app

The least favorable review

Anonymous Reviewer

1 month ago


Pros: I have been testing a lot of voip service companies for a long time. A few weeks ago I met Cloudtalk and used their services for free for 14 days. In my opinion, there is a very good service. I plan to use their services in the future.

Cons: I think the cost of international calls is quite expensive. I suggest that prices should be reduced.

Stanislav Bouda
Report a concern

Published 9 hours ago
Verified
user
Easy to pick up, snappy and very responsive interface, the integration is flawless and enables my organization to stay in touch with customers without compromising...



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 3 days ago
Verified
user
CloudTalk is a simple to use system that simply WORKS. We've gone between RingCentral and FreshCaller and unlike these companies, CloudTalk doesn't force you into a...



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 4 days ago
easiness of usage, super cost saver and connecting with our external customers



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 1 week ago
super quick and easy to use because every employee since beginnig were able to use it



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 1 week ago
Verified
user
The dashboard is very nice and easy too use. Good tools too manage



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 1 week ago
Verified
user
The product integrates well with our CRM, Pipedrive. It's easy to use and loads quickly. You can record calls and track who've you called using both systems.



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 2 weeks ago
Verified
user
Pro
review

What do you think about this review? Great Poor
Simon Dunant
Report a concern

Published 2 weeks ago
Verified
user
Easy to onboard and setup, very competitive pricing.



What do you think about this review? Great Poor
Annamária Borisová, M.A.
Report a concern

Published 2 weeks ago
The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company...



What do you think about this review? Great Poor
Tomas Lazar
Report a concern

Published 2 weeks ago
Verified
user
CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently....



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
Share