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CloudTalk Review

CloudTalk
Our score: 8.5 User satisfaction: N/A

What is CloudTalk?

CloudTalk is an intuitive cloud-based call center software designed to enable small and medium-sized businesses to deliver clear, responsive, and high-quality customer support to their clients. It is an extremely flexible communication platform that can be tailored to suit any environment, business size, and even specific needs and requirements.

 Meanwhile, its 5-star rated customer support team can assist you in seamlessly migrating and setting up your new cloud call center from scratch. The only thing CloudTalk needs is a stable internet connection for it to work. It doesn’t require users to purchase and set up additional hardware or install any software into their system. Maintenance is a breeze as well.

 Aside from those, CloudTalk is equipped with a plethora of advanced call center and call routing features including personalized call greetings, voicemail, contact tags, Interactive Voice Response menu, skill-based routing and automatic call redirection to name a few. Admin interface is uncluttered, analytics is easy to comprehend and customer information is readily available to agents. CloudTalk has outbound call center features like predictive dialing and campaign management as well. There’s also a multitude of utility features that are helpful in operation in general such as strong security, browser notification, online agent management and an unlimited number of inbound/outbound calls.

 CloudTalk seamlessly integrates with over 25 business tools including CRMs, e-commerce, ERPs, and chat software, incredibly extending its functionality and making it easy for any business to communicate with their clients, potential customers, and even someone within their organization.  More are being added over time. The platform can also be integrated with external applications thanks to its open API.

 The system also comes with a mobile app, called the CloudTalk Phone, which is available for both iOS and Android devices. With integration support of over 500 business tools, the app increases your agent’s productivity and increases the level of customer satisfaction they bring to each service.

 CloudTalk Plan starts with 10€ per user/month if billing is done annually.

Overview of CloudTalk Benefits

CloudTalk has numerous features that significantly improve the way you interact with your customers while streamlining your workflows. Some of them are listed below.

 Seamless and Fast Customer Support

CloudTalk simplifies customer support management. It is so powerful that it can handle complex processing of inbound phone calls, thanks to its myriad of essential and advanced features including VoIP phone calls, caller groups, call recording and call queueing among others.

 All these capabilities help shorten the customer support process and accelerate the delivery of the solution. The software greatly minimizes waiting times and reduces the instances of missed calls, dropped calls, and callbacks. Thus, it all results in customers becoming extremely satisfied and drive business growth further.

 Advanced Call Routing Features

Each call must be given utmost attention which is why having the most suited agent to deal with it can make the difference between success and flop. With CloudTalk, your customers are always sure to reach you and have the most ideal group or agent in the other line. This is thanks to a wide number of features specifically made for routing calls based on different criteria such as skills, availability, call destination country and customer preference.

 Comprehensive and Transparent Admin Interface

When you see all the information about your operations, performance, agent status and more, managing your call center is a breeze. With CloudTalk, you have immediate access to every aspect of your call center operations, all thanks to its very complete and transparent interface. You can also configure CloudTalk’s functionalities so that the software easily adapts to your existing setup, current workflows, as well as your needs and preferences.

 Detailed Call Stats and Analyses

All your call center’s statistics and performance analyses are delivered in complete and easy-to-digest graphs, allowing for a fast understanding of all your information. This helps you make quick and smart decisions that are founded on relevant data. No guesswork or intelligent estimates. There are advanced analytics features with no imposed history limit as well.

 Instant Customer Information Access

Your agents will surely love how CloudTalk automatically displays real-time customer cards during calls. Useful information including customer name, phone number, previous conversations, notes, and more are instantly within reach. This helps your agents save time as they no longer have to search the database for relevant and useful data. Simply put, they can personalize their customer service and provide resolutions to any query or issue. Customers will love the entire experience as well.

 Robust Integration support

CloudTalk can natively integrate with over 25 widely-used Helpdesks and CRM solutions in the market, including Hubspot, Salesforce, Zendesk, Shopify and Magento. The list of supported platforms expands every quarter. There’s an open API available as well which allows you to send and load data to and from your favorite tool, import/export contact and download the history of orders, calls, tickets and more.

 Outbound Call Center Features

CloudTalk helps your team in increasing their productivity through features that are specially designed for outbound call centers. This includes the predictive dialer which essentially automates the process of dialing a number. This way, your agent wouldn’t have to look for the next number in the contact list because the system would automatically dial it for them. CloudTalk can also be utilized for creating and improving upon your telemarketing campaign with just a few clicks of a button. Scripts and questionnaires can be done and integrated into a campaign easily so your agents can just focus on their main job instead.

 Utility functions

There are various useful features installed within the system that empowers easier and more effective management such as an automated alert for an incoming call, a responsive web interface and a quick dial of a number with just a single click. It’s also easy to manage agents. Simply add them, modify their info or remove them from your list of current employees without needing to contact the vendor. Another noteworthy feature is the unlimited allowed number of inbound and intracompany calls, as well as outbound calls on higher-level packages.

 Stringent Security Measures

We ensure that every operation in your business phone system, such as VoIP services and data, is stored and conducted in a safe and reliable environment. We utilize safe and modern data centers that are being monitored 24/7 and is backed by a team of dedicated security and data personnel. There is a plethora of other security features and practices such as GDPR-compliant encryption, partitioning of data, regular data backup and implementation of user roles just to name a few.

Overview of CloudTalk Features

  • Call Recording
  • Call Queueing
  • International Numbers
  • Toll-Free Numbers
  • Short Numbers
  • Callback
  • Internal Phone Number Tags
  • Business Hours
  • Personalized Greetings
  • Voicemail
  • Internal Call Greetings
  • Contact Tags
  • Custom Fields
  • Blacklist
  • Advanced Call Routing
  • Statistics and Monitoring
  • Integrations with Business Tools
  • Utilities
  • Outbound Call Center

What Problems Will CloudTalk Solve?

Problem #1 Customer support can get hectic at times especially during peak hours that might cause mishaps when recording or retrieving the information.

Solution: CloudTalk plugs in with any major helpdesk so all incoming calls are logged under customer profiles and are easily accessible

Problem #2 Some customers might get ignored and not contacted on time because of non-optimal time management.

Solution: Thanks to its integration capabilities, calls can be initiated directly from within any CRM, like Pipedrive or Hubspot, which helps agents in prioritizing tasks and optimizing schedules.

Problem #3 Call center operations are limited by the location of their office and their hardware setup.

Solution: Run a complex phone system in the cloud with any device from any location with internet access

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

CloudTalk Position In Our Categories

Since businesses have distinctive business needs, it is only prudent that they steer clear of seeking a one-size-fits-all, ”best” business program. Be that as it may, it is futile to try to find such an app even among recognizable software systems. The sensible thing to undertake should be to list the several critical factors which entail inspection including critical features, costing, technical skill ability of the users, company size, etc. The second step is, you must perform the research to a full extent. Have a look at some CloudTalk review articles and scrutinize each of the software products in your shortlist more closely. Such detailed research ensure you stay away from ill-fitting apps and subscribe to the one that delivers all the benefits your company requires in growing the business.

Position of CloudTalk in our main categories:

TOP 50

CloudTalk is one of the top 50 Business Phone Systems products

TOP 100

CloudTalk is one of the 100 Customer Support Software products

CloudTalk is also listed in the following subcategories:

Each company has different requirements and requires a system that can be personalized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no platform can provide perfect functionality off-the-shelf. When you try to find a software app, first be sure what you want it for. Read some CloudTalk Call Center Software reviews and ask yourself do you desire basic functionality or do you need complex functionality? Are there any industry-specific tools that you are searching for? Find the answers to these questions to aid your search. There are lots of elements that you need to consider and these include your finances, particular business requirements, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the app that provides all that you want to enhance your organization effectiveness and productivity.

How Much Does CloudTalk Cost?

CloudTalk Pricing Plans:

Free Trial

Starter

€22/user/month

Essential

€30/user/month

Expert

€50/user/month

Custom

Contact vendor

CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).

Starter – €22/user/month (billed monthly) or €15/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)

Essential – €30/user/month (billed monthly) or €20/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing

Expert – €50/user/month (billed monthly) or €35/user/month (billed annually)

  • All Essential features
  • Open API
  • Salesforce integration
  • Power Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score

Custom – Quote-based plan

  • All Expert features
  • Custom onboarding
  • Unlimited outbound calls (Flat Rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudTalk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudTalk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CloudTalk Comparisons

CloudTalk user reviews

Great tool with useful integrations for call centers

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.11.2019 Company Size: 51-100 Employees Industry: Market Research

Nice willing people on technical support

Read full review >
Martin Skubnik
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.11.2019 Company Size: 1-10 Employees Industry: Investment Management

Great for growing businesses

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 06.11.2019 Company Size: 1-10 Employees Industry: Transportation/Trucking/Railroad

CouldTalk review

Read full review >
David Gelien
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.10.2019 Company Size: 11-50 Employees Industry: Internet

Cloudtalk for growing businesses

Read full review >
Ben Henderson-Palmer
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 23.10.2019 Company Size: 1-10 Employees Industry: N/A

What are CloudTalk pricing details?

CloudTalk Pricing Plans:

Free Trial

Starter

€22/user/month

Essential

€30/user/month

Expert

€50/user/month

Custom

Contact vendor

CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).

Starter – €22/user/month (billed monthly) or €15/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)

Essential – €30/user/month (billed monthly) or €20/user/month (billed annually)

  • Unlimited inbound & intracompany calls
  • Click to call
  • Automated call distribution
  • Mobile app
  • Unlimited call queuing
  • International numbers (70+ countries)
  • Advanced analytics with unlimited history
  • Real-time client dashboard
  • One-to-one onboarding session
  • Integrations to other systems
  • Open API
  • Unlimited concurrent calls
  • Skill-based routing
  • Smart queueing

Expert – €50/user/month (billed monthly) or €35/user/month (billed annually)

  • All Essential features
  • Open API
  • Salesforce integration
  • Power Dialer
  • Wallboards
  • Dedicated account manager
  • Speech to text
  • Sentiment & CSAT score

Custom – Quote-based plan

  • All Expert features
  • Custom onboarding
  • Unlimited outbound calls (Flat Rates)
  • Enterprise-level security
  • Developer support
  • Custom reporting
  • SLA

What integrations are available for CloudTalk?

CloudTalk integrates with the following business systems and applications:

  • Hubspot
  • Pipedrive
  • Salesforce
  • Zendesk
  • Freshdesk
  • LiveAgent
  • Helpscout
  • Intercom
  • Shopify
  • Bigcommerce
  • Magento
  • Microsoft Dynamics
  • Zoho CRM
  • Groove
  • Live Chat
  • Shoptet
  • Magento
  • Shopify
  • Bigcommerce
  • 12 Integrations are planned for Q3/2019.

CloudTalk average rating:

Average score
5/5 (93 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

JohnGordon Hilley

PROS: Really sleek, modern design. Everything about the app feels polished. Doesn't feel cheap or like the team cut corners.

CONS: I think there could be some improvements to the call IVR setup ease of use

Reviewed 8 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: I have been testing a lot of voip service companies for a long time. A few weeks ago I met Cloudtalk and used their services for free for 14 days. In my opinion, there is a very good service. I plan to use their services in the future.

CONS: I think the cost of international calls is quite expensive. I suggest that prices should be reduced.

Reviewed 7 months ago

Read full review >

More reviews from 93 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great tool with useful integrations for call centers

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.11.2019 Company Size: 51-100 Employees Industry: Market Research

PROS: I like when things go smoothly and this was the case! I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.

CONS: There is nothing to say from my side. We have had a positive overall experience.

What do you think about this review? Great Poor

Nice willing people on technical support

Read full review >
Martin Skubnik
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.11.2019 Company Size: 1-10 Employees Industry: Investment Management

PROS: We are a new startup and work with a system like this was our very first experience. We were struggling with a few things during the implementation, but I was very surprised by the willingness of the people from the support.

CONS: I would welcome a longer trial period - e.g. 30 days.

What do you think about this review? Great Poor

Great for growing businesses

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 06.11.2019 Company Size: 1-10 Employees Industry: Transportation/Trucking/Railroad

PROS: This app made my job a lot easier. I connected it with the CRM system and it works perfectly. Integration went smoothly, without any problems and it making calls easy. I´m using it without any problems. I recommend!

CONS: The app is very intuitive and easy to use. Probably the only thing I would try to change is that this app has a higher price.

What do you think about this review? Great Poor

CouldTalk review

Read full review >
David Gelien
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.10.2019 Company Size: 11-50 Employees Industry: Internet

PROS: Great app, i started using it at work of businessman and it made my job easier. I connected it with CRM system and it works perfect. Integration went smoothly, without any problems and it making calls easy. It´s possible to monitor the performance of employees and analyze their communication. Today i´m using this app as fantastic tool with fast communication without any problems with clients. Definitely recommend.

CONS: Very good app whitch is very intuitive and easy to use but it has some worst pages. Sometimes it has more difficult integration and it does my job a little bit harder. A little bit negative is also that this app has higher price.

What do you think about this review? Great Poor

Cloudtalk for growing businesses

Read full review >
Ben Henderson-Palmer
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 23.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: Quite instinctive to use, the click to dial from your browser saves a load of time and it's awesome that the calls now sync to the deals in Pipedrive too. The dev team seem to be working actively on improving the service all the time

CONS: We had some issues with the call quality although it seems to be more a symptom of poor wifi connection so make sure you have a strong connection and decent wifi speeds otherwise the quality won't be up to scratch.

What do you think about this review? Great Poor

efficient customer support

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 23.10.2019 Company Size: 11-50 Employees Industry: Financial Services

PROS: Easy and intuitive user interface with efficient customer support. They helped me setting up the system and understanding the product. Everything went smooth.

CONS: They need to improve the payment methods (actually you can pay only by Debit or credit card). And IVR managment page is not yet implemented, but I'm confident they will add soon everything in place.

What do you think about this review? Great Poor

Very useful integrations.

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 23.10.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Simle, quick and functional. Since we started using it, we can focus on other things and do a lot more work done in less time. Thats our new productivity booster

CONS: We didn't see anything that might bother us.

What do you think about this review? Great Poor

A helpful tool for communication

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.10.2019 Company Size: 11-50 Employees Industry: Internet

PROS: CloudTalk is user-friendly and helpful tool for communication

CONS: Sometimes the connection is a little unreliable.

What do you think about this review? Great Poor

Perfect software for your business

Read full review >
Peter Jančok
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.10.2019 Company Size: 51-100 Employees Industry: Marketing and Advertising

PROS: Very easy to use a effective system. Good customer support.

CONS: I have been working with this system for few months and have no bad experience at all.

What do you think about this review? Great Poor

super tool for communication

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.10.2019 Company Size: N/A Industry: N/A

PROS: simple to use and easy to implement into our company

CONS: installation wizard

What do you think about this review? Great Poor

Effective tool for daily contact with your customers

Read full review >
Zuzana Makúchová
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.10.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues.

CONS: So far there is nothing that should work better. Everything work for me just fine.

What do you think about this review? Great Poor

Amazingly useful

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: N/A Industry: N/A

PROS: How easy it is to use and navigate. It makes life easier, not more complicated.

CONS: Nothing in particular.

What do you think about this review? Great Poor

Compatibility with lots of types of CRM system and offers really easy to use features. User friendly

Read full review >
Filip Abrhan
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: N/A Industry: N/A

PROS: Compatibility with lots of types of CRM system and offers really easy to use features. User friendly interface. Intuitive operations within the tool. Amazing tracking and reporting features which helps analyze your processes and set up new strategies.

CONS: Cannot think of any. I have been using Cloudtalk just for a while, but so far it suits me and my co-workers in the best way possible.

What do you think about this review? Great Poor

Intuitive and saving time tool

Read full review >
Damian Fečik
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: 11-50 Employees Industry: Events Services

PROS: The system is very easy to use so you do not have to spend a lot of time to explain it for new people in your team, I would say that it is a real-time saver for my company and definitely worth the money.

CONS: We are using CloudTalk for almost 6 months now and there was no problem so far.

What do you think about this review? Great Poor

super cool communiction agent

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2019 Company Size: N/A Industry: N/A

PROS: easy to work by me and my co - collegues. Also beneficial for recording

CONS: Installation approach may be more easier, also maintaince can improve

What do you think about this review? Great Poor

Easy to use, very helpful!

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: We work with Pipedrive, and it integrates with this CRM system very well.Its really user friendly system that has many great functionalities (like recording your calls in both systems)

CONS: There was an issue with tagging, but I have been informed they are working on it.

What do you think about this review? Great Poor

Easy, Simple, Robust, Awesome!

Read full review >
Stanislav Bouda
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Easy to pick up, snappy and very responsive interface, the integration is flawless and enables my organization to stay in touch with customers without compromising quality or functionality and still at an affordable price.

CONS: for now the absence of a mobile app

What do you think about this review? Great Poor

Great System for our Tech Startup

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.09.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: CloudTalk is a simple to use system that simply WORKS. We've gone between RingCentral and FreshCaller and unlike these companies, CloudTalk doesn't force you into a contract. We're looking forward to all of the new updates that CloudTalk is releasing Q3!

CONS: CloudTalk currently does haven't SMS or a phone App which makes it inconvenient for people who have a lot of inbound activity. But these features are in the works and around the corner.

What do you think about this review? Great Poor

another horizont of communication

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.09.2019 Company Size: N/A Industry: N/A

PROS: easiness of usage, super cost saver and connecting with our external customers

CONS: install process was tricky for our company together with its maintanance

What do you think about this review? Great Poor

super friendly

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 13.09.2019 Company Size: 11-50 Employees Industry: Computer & Network Security

PROS: super quick and easy to use because every employee since beginnig were able to use it

CONS: installation process and wizard was a litlle bit tricky event for ou it department

What do you think about this review? Great Poor

Easy in use

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.09.2019 Company Size: 1-10 Employees Industry: Management Consulting

PROS: The dashboard is very nice and easy too use. Good tools too manage

CONS: chat with support

What do you think about this review? Great Poor

CloudTalk Is Awesome!

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.09.2019 Company Size: 1-10 Employees Industry: Real Estate

PROS: The product integrates well with our CRM, Pipedrive. It's easy to use and loads quickly. You can record calls and track who've you called using both systems.

CONS: Need IOS app and there was an issue with the tagging and disposition notes that they are working on now.

What do you think about this review? Great Poor

Very Convenient

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: -Easy to use -Can be used with other applications

CONS: -When the internet gets disconnected, it stops working even after sorting out the connection. You have to restart it.

What do you think about this review? Great Poor

Excellent VOIP Product

Read full review >
Simon Dunant
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 09.09.2019 Company Size: 1-10 Employees Industry: Non-Profit Organization Management

PROS: Easy to onboard and setup, very competitive pricing.

CONS: The dialler software was basic and had a few issues which the dev team are looking

What do you think about this review? Great Poor

Very easy to use and practical

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Annamária Borisová, M.A.
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

CONS: We are using CloudTalk for almost 6 months now and there was no problem so far.

What do you think about this review? Great Poor

Efficient software for daily business

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Tomas Lazar
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently. International dialing has never been easier!

CONS: Small issue with initial login but immediately solved by support helpdesk.

What do you think about this review? Great Poor

shift of communication

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Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 04.09.2019 Company Size: 51-100 Employees Industry: Construction

PROS: saving money on calls, being able to record calls and to analyse data

CONS: the internal setup could be more deeper

What do you think about this review? Great Poor

Great tool for international calls!

Read full review >
Yana  Boldyreva
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.08.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Due to my job responsibilities, I need to make a lot of international calls every day. CloudTalk solution was a great finding for me as a perfect tool for my tasks. The only thing I need is a stable internet connection. The best thing about CloudTalk solution is that you have your own dedicated number that people can also call you to and you can answer from your laptop or mobile.

CONS: Nothing really. All little issues I had was instantly fixed by CloudTalk support team.

What do you think about this review? Great Poor

Excellent software for businesses

Read full review >
Peter Chen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 23.08.2019 Company Size: N/A Industry: N/A

PROS: You can set up a call center from anywhere in the world and connect your business in an easy way to reach customers and, with it, increase sales.

CONS: Pricing can improve. The basic package is cheap for one user but there should be some discount when you purchase the software for 2-3 users at the same time.

What do you think about this review? Great Poor

Quick setup, easy to use, great sound quality

Read full review >
Daniela Borikova
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 21.08.2019 Company Size: 11-50 Employees Industry: Consumer Services

PROS: I was surprised how quick and easy the setup was. It is designed exactly to suit contact center needs. Sound quality is very good. I can always rely on CloudTalk.

CONS: Of course bugs appear sometimes but they respond fast.

What do you think about this review? Great Poor

Good and reliable software

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

3/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2019 Company Size: N/A Industry: N/A

PROS: The software i easy to use and the customer service is excellent. It is also worth the money.

CONS: nothing problematic

What do you think about this review? Great Poor

Best SMART Call Centre Solution on Market

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Martin Lazorík
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2019 Company Size: N/A Industry: N/A

PROS: I can synchronize all of the platforms that I am using and have everything in one place!

CONS: There is nothing I would change so far, maybe I will find something while using it more.

What do you think about this review? Great Poor

The bar is set very high.

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Pavol Šponiar
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2019 Company Size: N/A Industry: N/A

PROS: CloudTalk is very usefull an intuitive especially the dashboard which is my favorite part of the product. It makes tracking our stats much easier.

CONS: Nothing yet.

What do you think about this review? Great Poor

Simply clever

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2019 Company Size: N/A Industry: N/A

PROS: Efficient tool how to save time thanks to its simplicity, good price and nice design.

CONS: nothing

What do you think about this review? Great Poor

Great product

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Patrycja Jach
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2019 Company Size: 11-50 Employees Industry: Printing

PROS: I love that it is so easy to use. And there is a whole team always there to help you which I think is the most important thing these days.

CONS: I did not find anything that would be problematic yet.

What do you think about this review? Great Poor

User friendly and best value for the price

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Maros Michvocik
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2019 Company Size: N/A Industry: N/A

PROS: Amazing! Convenient and really easy to use even for the non-technically skilled people.

CONS: I had some trouble with activating integrations.

What do you think about this review? Great Poor

Great scalable solution

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Jan Jursa
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.08.2019 Company Size: 11-50 Employees Industry: Financial Services

PROS: Cloudtalk offers simple yet powerful solution for both small and large enterprises.

CONS: Customer support could use some more work in terms of how useful or polite they are.

What do you think about this review? Great Poor

Efficient software with great customer care.

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 14.08.2019 Company Size: 1-10 Employees Industry: Online Media

PROS: The product is very easy to use, provide international numbers, great customer care, and many useful features.

CONS: The cost of international calls is quite expensive

What do you think about this review? Great Poor

Super intuitive & time-saving tool!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.08.2019 Company Size: 1-10 Employees Industry: Consumer Services

PROS: I simply love it! Cloudtalk works perfectly when you want to be precise with your clients, it has many great features, for instance, tags and follow-ups, and the clickable format of all your contacts -> what's called "click to call feature". It has a great and intuitive design.

CONS: nothing, so far

What do you think about this review? Great Poor

Simple, effective

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David Bakare
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.08.2019 Company Size: 11-50 Employees Industry: Financial Services

PROS: Speed it loads very quickly and very efficiently this service saves me a lot of time instead of having to use the office phone.

CONS: sometimes calls can drop but thats very few times.

What do you think about this review? Great Poor

Great customer support & easy to use

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.08.2019 Company Size: N/A Industry: N/A

PROS: I like how user friendly ClaudTalk is and it is good value for money.

CONS: So far none.

What do you think about this review? Great Poor

Easy to use and manage, lots of features

Read full review >
Jim Jin
4/5

Overall impression

5/5

Customer Support

3/5

Value for Money

5/5

Ease of Use

Published on: 13.08.2019 Company Size: 1-10 Employees Industry: Renewables & Environment

PROS: Very easy to use, and easy to manage and analyzing.

CONS: It is quick expensive than expected.

What do you think about this review? Great Poor

Quality service

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Anonymous Reviewer
3/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 12.08.2019 Company Size: 1-10 Employees Industry: Computer & Network Security

PROS: I have been testing a lot of voip service companies for a long time. A few weeks ago I met Cloudtalk and used their services for free for 14 days. In my opinion, there is a very good service. I plan to use their services in the future.

CONS: I think the cost of international calls is quite expensive. I suggest that prices should be reduced.

What do you think about this review? Great Poor

Efficient software worth of money

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Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.08.2019 Company Size: 51-100 Employees Industry: Financial Services

PROS: I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

CONS: I have not noticed yet any issues.

What do you think about this review? Great Poor

Very good experience, I recommend it

Read full review >
Stefan Raicevic
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.08.2019 Company Size: 1-10 Employees Industry: Import and Export

PROS: Customer service is very good Quality of network is nice Easy to use

CONS: Price for some countries is a bit high

What do you think about this review? Great Poor

Best for call center

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Antony Tatmichalis
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 12.08.2019 Company Size: 11-50 Employees Industry: Entertainment

PROS: I liked that there was a feature that you can call clients from your computer but from your phone too. There was a lot of features that I was using very often.

CONS: The only problem is that the credits price was a little bit high.

What do you think about this review? Great Poor

Wonderful Experience

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.08.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: The dashboard is my favorite part of the product. It makes tracking your stats much easier and the recording aspects are great for training and reviewing your past calls.

CONS: The main issue we have had is the inconsistency of the recordings. Some of our users have noticed it records both sides of the conversations while others have said it only records one sided.

What do you think about this review? Great Poor

User friendly

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Lucia Adamcová
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.08.2019 Company Size: N/A Industry: N/A

PROS: It is very intuitive. We had no problems with integration of CloudTalk. The whole process was very smooth and easy. Even when we had questions customer support was always ready to help.

CONS: So far none.

What do you think about this review? Great Poor

CloudTalk makes work more efficient.

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Veronika Mužiková
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.08.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Good support, and easy to use system. Friendly and intuitive online platform that save the time in work.

CONS: The software works well, I did not recognize any problems.

What do you think about this review? Great Poor

Easy to use call center for our business

Read full review >
Andrej Saxon
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.08.2019 Company Size: 51-100 Employees Industry: Information Technology and Services

PROS: I need to say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I love when things go smoothly and this was the case! It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.

CONS: There is nothing to say from my side. We have had a positive overall experience.

What do you think about this review? Great Poor

Highly recommend this tool for your business!

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 09.08.2019 Company Size: N/A Industry: N/A

PROS: Having CloudTalk was a huge step forward for our company. It totally changed the way we interact with our clients. It is handy because of the integration with other apps on the market, such as pipedrive.

CONS: So far no problems with the service

What do you think about this review? Great Poor

User-friendly interface, very easy to manage, many useful features!

Read full review >
Patrícia Balasková
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.08.2019 Company Size: N/A Industry: N/A

PROS: Great user interface, very easy to navigate and track, definitely boost our working efficiency

CONS: We didn't find anything really problematic

What do you think about this review? Great Poor

Easy and intuitive

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Gabriela Mária Girašková
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 09.08.2019 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: administration, fast support, good value for money

CONS: Cloudtalk doesn´t have an app.:(

What do you think about this review? Great Poor

Practical call centre tool with cool UI

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Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 09.08.2019 Company Size: N/A Industry: N/A

PROS: Cool and simple UI, all team members are able to use it right away. No need of any training.

CONS: Various pricing modules when managing calls internationally.

What do you think about this review? Great Poor

The best call centre software

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Patrik Varga
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.08.2019 Company Size: 11-50 Employees Industry: Automotive

PROS: Easy setup, user-friendlyness, many working possibilities.

CONS: We found nothing that is not working.

What do you think about this review? Great Poor

Call Center on Steroids

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Matt Cooks
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.07.2019 Company Size: N/A Industry: N/A

PROS: This software was a clear winner when we were assessing call center software thanks to great performance/value ratio, it's very affordable and we were able to implement it within a day. That would be considered a joke few years back!

CONS: I would love to see more tutorials on how to manage customers directly on phone, especially those angry ones :)

What do you think about this review? Great Poor

Mocern IVR that is easy to use

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Michal Trojan
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.07.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Modern design, great web app that is working flawlessly on my MAC.

CONS: No mobile app (I would love to have one).

What do you think about this review? Great Poor

Really great services but a bit expensive for our volume

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 23.07.2019 Company Size: 11-50 Employees Industry: Retail

PROS: UI and connectivity. The best part of Cloudtalk was the we didn't have to train new users to adopt it. They knew what to do.

CONS: Pricing - We call in multiple countries and the pricing in EU is a bit higher when compared with other providers.

What do you think about this review? Great Poor

Very user friendly solution with all the functions that you might need

Read full review >
Miroslav Fecik
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.07.2019 Company Size: 51-100 Employees Industry: Civil Engineering

PROS: They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of the blocked phone number, real-time analytics. It is user-friendly software and you have the possibility to customize it on your own.

CONS: I have not noticed yet any issues.

What do you think about this review? Great Poor

Customer service just as I needed

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Haulík Maroš
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.07.2019 Company Size: 11-50 Employees Industry: Insurance

PROS: The environment of CloudTalk is user friendly and the the customer support is very capable and responsive. Furthermore, the pricing is set properly to the service you get.

CONS: I do not see any problematic aspects so far.

What do you think about this review? Great Poor

Helpful tool. Highly recommended

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.07.2019 Company Size: 1-10 Employees Industry: Financial Services

PROS: Crystal clear calls and a stable system, lots of great time-saving and easy to use features

CONS: Everything is working well

What do you think about this review? Great Poor

It is very convenient to use, saves time and the design is really cool.

Read full review >
Mária Fečiková
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.07.2019 Company Size: 11-50 Employees Industry: Hospital & Health Care

PROS: It's very convenient to use, saves time and the design is really cool.

CONS: Sometimes I have problem to log-in

What do you think about this review? Great Poor

Best for Customer Service

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Viktor Porvaz
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.07.2019 Company Size: 11-50 Employees Industry: Consumer Electronics

PROS: Having CloudTalk was a huge burden removed from our old service. It's very easy to use, flexible features and good price. Customer support works also pretty good and responds quickly.

CONS: Comparing with old service, we did not discover any negatives. Everything is perfect so far.

What do you think about this review? Great Poor

Vast amount of integrations meets the best customer support

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Andrej Csizmadia
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 15.07.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: CloudTalk should definitely be the core part of every business on the market (especially those seeking the customer centricity). Key benefits for us are the great amount of integrations, especially with help desk software such as LiveAgent, which we also use at the company and the wonderful customer support we got everytime we asked for it.

CONS: Our journey was as smooth as butter, so there are no issues or problematic aspects, which should be improved in the future. We hope that majority of the clients got the same experience as we did :)

What do you think about this review? Great Poor

Cloudtalk makes us happy

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.07.2019 Company Size: 1-10 Employees Industry: Retail

PROS: The setup was quick and easy. We love to use Cloudtalk. Helps with our communication and also with communication with our costumers.

CONS: Everythings okay, i cant find any issues or problematic aspects.

What do you think about this review? Great Poor

Good price / performance ratio. Great customer support

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Lukas Hlavacek
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 12.07.2019 Company Size: 1-10 Employees Industry: Cosmetics

PROS: We've been working with CloudTalk for 3 years. Integration was very easy with the help of administrators and customer support operators. Simple user interface. easy to set up IP phones.

CONS: Customer support and administrators advised us all the problems. Everything solved right away.

What do you think about this review? Great Poor

Awesome call center, even better support

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Tomáš Varga
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.07.2019 Company Size: N/A Industry: N/A

PROS: Fresh app, cool design, awesome features and amazing support team

CONS: Some webinars would be really useful

What do you think about this review? Great Poor

Customer Chaos Turned Customer Service

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Lindsey Armstrong
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.07.2019 Company Size: 1-10 Employees Industry: Real Estate

PROS: We tried a variety of tools to help us with our sales and customer service systems. We used SalesForce, FreshDesk and Google and then a separate phone system and calendar to manage our clients. CloudTalk let us integrate our system so that anyone could access these things from a central system. It alleviated a lot of pressure to keep track of things then try to go find them. The custom fields have been a huge part of keeping track of client interest and allow all of our agents to be informed and prepared on calls. Using this system is intuitive, no need for staff training and you can access everything online or on your cell. It's invaluable to our company.

CONS: Nothing unusual. We've had amazing customer service with questions, most of which occurred during set up.

What do you think about this review? Great Poor

Great solution for tracking calls on cloud-based platform

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Dávid Stankovič
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 12.07.2019 Company Size: N/A Industry: N/A

PROS: Easy to use, scalability (integration to other platforms), cloud-based platform

CONS: The performance of other platforms is not comparable with this solution.

What do you think about this review? Great Poor

Easy to use cloud talk services

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Michal Lavo
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.07.2019 Company Size: 1-10 Employees Industry: Automotive

PROS: Easy and intuitive administration, fast support, good value for money.

CONS: windows should work better :)

What do you think about this review? Great Poor

Slick voice app

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JohnGordon Hilley
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2019 Company Size: N/A Industry: N/A

PROS: Really sleek, modern design. Everything about the app feels polished. Doesn't feel cheap or like the team cut corners.

CONS: I think there could be some improvements to the call IVR setup ease of use

What do you think about this review? Great Poor

Freshdesk + CloudTalk works like a charm

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Martina Cacikova
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.

CONS: It’s not a con but a suggestion for future - I would love to see an even broader integration with Freshdesk with some new cool features.

What do you think about this review? Great Poor

Good and useful tool

Read full review >
Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.07.2019 Company Size: N/A Industry: N/A

PROS: It's very easy to use, flexible features and good price

CONS: the quality of the calls sometimes, it depends on the place you are it's not that good but still is good

What do you think about this review? Great Poor

Simple and easy do deploy SaaS VCC Solution

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Damian Paklos
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2019 Company Size: 51-100 Employees Industry: Telecommunications

PROS: Cost, simplicity, ease of setup. Cloudtalk is a great SaaS for quick Virtual Contact Centre deployments

CONS: It would be great to have Visual IVR feature and some self service aspect (like buying CLI's)

What do you think about this review? Great Poor

Positive experience

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Anonymous Reviewer
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.07.2019 Company Size: 1-10 Employees Industry: Consumer Services

PROS: Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service

CONS: I dont know, nothing. No problem

What do you think about this review? Great Poor

Much needed inhouse call centre

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Tomáš Cako
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.07.2019 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Easy to use Very intuitive Lots of integrations with other services Good price Online platform Customer service

CONS: Did not recognize any problems since.

What do you think about this review? Great Poor

The work efficiency by implementing cloud talk has increased enormously.

Read full review >
Malvina Feriancova
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.07.2019 Company Size: N/A Industry: N/A

PROS: Especially the customer support is great. All the features of CloudTalk were understood with ease thanks to the constant help.

CONS: besides the missing mobile app we have not encountered other problems.

What do you think about this review? Great Poor

Clear calls, helpful features

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.07.2019 Company Size: 11-50 Employees Industry: Telecommunications

PROS: I have been using CloudTalk for a long time and I have to say I really like it. Calls are clear, they rarely drop.

CONS: SMS is missing.

What do you think about this review? Great Poor

Best call center solution

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Miroslav Kopecký
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.07.2019 Company Size: N/A Industry: N/A

PROS: Price, quality of calls, advanced features, easy to use

CONS: Everything is perfect so far

What do you think about this review? Great Poor

Convenient and time saving

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Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.07.2019 Company Size: 1-10 Employees Industry: Hospital & Health Care

PROS: It's very convenient to use, saves time and the support team is really cool.

CONS: None so far really.

What do you think about this review? Great Poor

Customer friendly

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Andrea Zrubcová
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.07.2019 Company Size: 1-10 Employees Industry: Real Estate

PROS: I appreciate customer support of the company.

CONS: Mobile app

What do you think about this review? Great Poor

With CloudTalk we provide excellent customer support without hassle

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Michal Kouril
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.07.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Our agents are using LiveAgent daily and we were looking for call system in cloud that offers integration with it. CloudTalk has done it perfect.

CONS: Missing mobile app.

What do you think about this review? Great Poor

Great product & support team!

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Roman Kodaj
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.07.2019 Company Size: 51-100 Employees Industry: Telecommunications

PROS: CloudTalk has great support team that is always ready to help. The best part od using it is its time-saving aspect, it basically does a lot of stuff for you.

CONS: Everything is working well.

What do you think about this review? Great Poor

Senior product with young age

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Anonymous Reviewer
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 05.07.2019 Company Size: 1-10 Employees Industry: E-Learning

PROS: The best aspect is implementation of the product. It's extremely easy to setup Cloudtalk in 1 business day and include it into your company structure without actually sacrificing your time.

CONS: Keep adding new integrations and features with same pace as for now. Other than that, all good!

What do you think about this review? Great Poor

Cloud phone system for modern business

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David Cacik
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.07.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: The best benefit of CloudTalk is that it's aimed for modern businesses. Most of call center software solutions are dinosaurs and look like the first line of their code was written during Napoleon era.

CONS: Even though the desktop is perfect, they do not have an iOS app yet. They claim to have it by end of Q3 2019 but who knows.

What do you think about this review? Great Poor

I really like it!

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.07.2019 Company Size: 11-50 Employees Industry: Civic & Social Organization

PROS: Smart contact center tool that makes calls with customers smooth and effective.

CONS: After many months using it I can't complain.

What do you think about this review? Great Poor

Well-done call center solution

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Ján Bohuš
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 24.06.2019 Company Size: 1-10 Employees Industry: Telecommunications

PROS: Simplicity, quality of calls, price, advanced features.

CONS: I like everything so far.

What do you think about this review? Great Poor

Perfect tool for contact centers

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Peter Rossino
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 24.06.2019 Company Size: 11-50 Employees Industry: Online Media

PROS: Our customer support team enjoys CloudTalk. Agents can see customers detail even before they pick up a phone call. Real-time dashboard is such a great feature.

CONS: I can’t remember anything that would bother me a lo.

What do you think about this review? Great Poor

Stable & Cost Effective

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Alica Sumska
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.05.2019 Company Size: 51-100 Employees Industry: Retail

PROS: Great solution, super easy to use. High quality of calls, service and customer support for a reasonable price.

CONS: Webphone doesn't work in Internet Explorer. You should use Chrome, or cloudtalk desktop app, it works well.

What do you think about this review? Great Poor

Best contact center solution

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Oliver Bures
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.05.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate, and various integrations which you can use without any coding knowledge. Customer support is also very good and responds pretty quickly.

CONS: There are only four packages to choose from without the possibility to use per user billing. We would also need mobile apps, which currently unavailable.

What do you think about this review? Great Poor

Perfect phone system for startups. Easy to use with great customer support.

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Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.05.2019 Company Size: 1-10 Employees Industry: Entertainment

PROS: Easy to implement and use. Affordable for startup as well. Great customer support. Help us to save lots of times working to solve daily customer issues.

CONS: To be honest, not a lot. There were few issues at the beginning, but they managed to solve it all rather quickly and smoothly.

What do you think about this review? Great Poor

Smart tool for smart teams & Excellent customer experience.

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Matt D.
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.04.2019 Company Size: 1-10 Employees Industry: N/A

PROS: The best on Cloudtalk is the ability to integrate with other tools you use. So, when a customer reaches out us I am able to see all of their account information right in Cloudtalk.

CONS: There are no cons at this moment, does everything as we expected.

What do you think about this review? Great Poor

Essential tool for support teams

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Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 05.04.2019 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: Features like real-time customer card, preferred agent, advanced routing based on caller-id or agents skills are the best. Helped us provide personalized support and improve customer satisfaction. Cloudtalk support team also provide awesome support.

CONS: Reporting isn't as powerful as I expected. I'd like to see more predictive analytics and suggestions.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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