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User review of CloudTalk

Best contact center solution

- by Oliver Bures

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate, and various integrations which you can use without any coding knowledge. Customer support is also very good and responds pretty quickly.

What aspects are problematic or could work better?

There are only four packages to choose from without the possibility to use per user billing. We would also need mobile apps, which currently unavailable.

What specific problems in your company were solved by this product?

Our company creates explanatory videos worldwide and we were looking for simple call center software where we would be able to handle all calls from our customers an outbound prospecting campaigns. Cloudtalk was able to give us a solution for that.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I implemented it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

legacy PBX from local provider

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

No information provided by the reviewer.