User review
of CloudTalk
Best for call center
-
by Antony Tatmichalis
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
I liked that there was a feature that you can call clients from your computer but from your phone too. There was a lot of features that I was using very often.
What aspects are problematic or could work better?
The only problem is that the credits price was a little bit high.
What features/services would you like to see in future versions of this product?
Nothing.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Entertainment
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
N/A
What is your total annual cost for using this product?
N/A
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No.
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues very good
4
Click-To-Call amazing
5
International Numbers ok
3
Call Disposition Codes and Notes very good
4
Outbound Caller ID ok
3
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) ok
3
Interactive Voice Response (IVR) System ok
3
Skill-Based Routing amazing
5
Forward To Phone very good
4
No-Answer Call Forwarding amazing
5
Business Tools and Integrations
Seamless Integrations amazing
5
Computer Telephony very good
4
Enhanced Caller ID very good
4
Contact History ok
3
Automated Workflows amazing
5
Monitoring
Call Monitoring amazing
5
Historical Reporting very good
4
Agent Reporting very good
4
Custom Reporting amazing
5
Utilities
Desktop Notifications mediocre
2
Custom Permissions very good
4
Local Caller ID very good
4
