User review
of CloudTalk
Best for Customer Service
-
by Viktor Porvaz
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Having CloudTalk was a huge burden removed from our old service. It's very easy to use, flexible features and good price. Customer support works also pretty good and responds quickly.
What aspects are problematic or could work better?
Comparing with old service, we did not discover any negatives. Everything is perfect so far.
What features/services would you like to see in future versions of this product?
Molibe app.
What specific problems in your company were solved by this product?
Before CloudTalks we had just classic chat on our eshop. With CloudTalk we are able to serve to all our customers with less people and with higher quality and faster response rate.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Consumer Electronics
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Zendesk
Why did you decide to change it?
Price, quality of calls, advanced features, easy to use
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
higher than 1000 USD
What is your total annual cost for using this product?
higher than 1000 USD
Did you get any discount for this product? How much?
N/A
