Call Center on Steroids

What are the best aspects of this product?

This software was a clear winner when we were assessing call center software thanks to great performance/value ratio, it's very affordable and we were able to implement it within a day. That would be considered a joke few years back!

What aspects are problematic or could work better?

I would love to see more tutorials on how to manage customers directly on phone, especially those angry ones :)

What features/services would you like to see in future versions of this product?

I would love to see more integrations with other customer service software and CRMs, since it would save more time thanks to matching user data across company marketing stack.

What specific problems in your company were solved by this product?

Cloudtalk has opened to our business a new way of dealing with requests. Since we are working on

Are you a current user of this product?

Yes