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User review
of CloudTalk
Cloud phone system for modern business
-
by David Cacik
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The best benefit of CloudTalk is that it's aimed for modern businesses. Most of call center software solutions are dinosaurs and look like the first line of their code was written during Napoleon era.
What aspects are problematic or could work better?
Even though the desktop is perfect, they do not have an iOS app yet. They claim to have it by end of Q3 2019 but who knows.
What features/services would you like to see in future versions of this product?
iOS mobile app
What specific problems in your company were solved by this product?
We are a SaaS and use CloudTalk for support and sales by connecting it with our helpdesk and CRM tools.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Ringcentral
Why did you decide to change it?
It's a dinosaur :)
Are you satisfied with the change?
Yes, very!
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What is your total annual cost for using this product?
2500EUR
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
