User review
of CloudTalk
CloudTalk makes work more efficient.
-
by Veronika Mužiková
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Good support, and easy to use system. Friendly and intuitive online platform that save the time in work.
What aspects are problematic or could work better?
The software works well, I did not recognize any problems.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Marketing and Advertising
USAGE & IMPLEMENTATION
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control amazing
5
Call Queues amazing
5
Click-To-Call amazing
5
International Numbers amazing
5
Call Disposition Codes and Notes amazing
5
Outbound Caller ID amazing
5
Voicemail amazing
5
Concurrent Calls amazing
5
Personalized Greetings amazing
5
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) amazing
5
Interactive Voice Response (IVR) System amazing
5
Skill-Based Routing amazing
5
Forward To Phone amazing
5
No-Answer Call Forwarding amazing
5
Business Tools and Integrations
Seamless Integrations amazing
5
Computer Telephony amazing
5
Enhanced Caller ID amazing
5
Contact History amazing
5
Automated Workflows amazing
5
Monitoring
Call Monitoring amazing
5
Call Barging amazing
5
Historical Reporting amazing
5
Agent Reporting amazing
5
Custom Reporting amazing
5
Utilities
Email Notifications amazing
5
Desktop Notifications amazing
5
Custom Permissions amazing
5
Local Caller ID amazing
5
