User review
of CloudTalk
CouldTalk review
-
by David Gelien
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
Great app, i started using it at work of businessman and it made my job easier. I connected it with CRM system and it works perfect. Integration went smoothly, without any problems and it making calls easy. It´s possible to monitor the performance of employees and analyze their communication. Today i´m using this app as fantastic tool with fast communication without any problems with clients. Definitely recommend.
What aspects are problematic or could work better?
Very good app whitch is very intuitive and easy to use but it has some worst pages. Sometimes it has more difficult integration and it does my job a little bit harder. A little bit negative is also that this app has higher price.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
FEATURE DETAILS
Inbound and Outbound Call
Call Recording ok
3
Call Control very good
4
Call Queues ok
3
Click-To-Call amazing
5
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Outbound Caller ID very good
4
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls very good
4
Advanced Routing
Automatic Call Distributor (ACD) very good
4
Interactive Voice Response (IVR) System very good
4
Skill-Based Routing very good
4
Forward To Phone ok
3
No-Answer Call Forwarding amazing
5
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony amazing
5
Enhanced Caller ID very good
4
Contact History amazing
5
Automated Workflows amazing
5
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting amazing
5
Agent Reporting very good
4
Custom Reporting very good
4
Utilities
Email Notifications very good
4
Desktop Notifications very good
4
Custom Permissions very good
4
Local Caller ID amazing
5
