User review
of CloudTalk
Easy in use
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The dashboard is very nice and easy too use. Good tools too manage
What aspects are problematic or could work better?
chat with support
What specific problems in your company were solved by this product?
time management and helping remote teams
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Management Consulting
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Inbound and Outbound Call
Call Recording ok
3
Call Control ok
3
Click-To-Call ok
3
International Numbers very good
4
Outbound Caller ID very good
4
Voicemail ok
3
Personalized Greetings ok
3
Agent to Agent Calls very good
4
Business Tools and Integrations
Seamless Integrations ok
3
Computer Telephony ok
3
Contact History very good
4
Monitoring
Agent Reporting ok
3
Utilities
Email Notifications ok
3
Desktop Notifications ok
3
Local Caller ID ok
3
