User review
of CloudTalk
Easy, Simple, Robust, Awesome!
-
by Stanislav Bouda
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy to pick up, snappy and very responsive interface, the integration is flawless and enables my organization to stay in touch with customers without compromising quality or functionality and still at an affordable price.
What aspects are problematic or could work better?
for now the absence of a mobile app
What features/services would you like to see in future versions of this product?
Mobile app :)
What specific problems in your company were solved by this product?
Quality of voice calls, routing calls to agents, overall the whole experience and effort we put in, when serving our customers has improved a lot.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Twilio voice
Why did you decide to change it?
quality of voice services, ease of use
Are you satisfied with the change?
This one is a keeper
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control amazing
5
Call Queues amazing
5
Click-To-Call amazing
5
International Numbers amazing
5
Call Disposition Codes and Notes very good
4
Outbound Caller ID amazing
5
Voicemail amazing
5
Concurrent Calls amazing
5
Personalized Greetings amazing
5
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) amazing
5
Interactive Voice Response (IVR) System amazing
5
Skill-Based Routing amazing
5
Forward To Phone very good
4
No-Answer Call Forwarding amazing
5
Business Tools and Integrations
Seamless Integrations amazing
5
Computer Telephony amazing
5
Enhanced Caller ID amazing
5
Contact History very good
4
Automated Workflows amazing
5
Monitoring
Call Monitoring amazing
5
Call Barging amazing
5
Historical Reporting very good
4
Agent Reporting amazing
5
Custom Reporting amazing
5
Utilities
Email Notifications amazing
5
Desktop Notifications amazing
5
Custom Permissions very good
4
Local Caller ID amazing
5
