- Home Call Center Software CloudTalk Easy to use and manage, lots of features
- Why is FinancesOnline free
User review
of CloudTalk
Easy to use and manage, lots of features
-
by Jim Jin
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Very easy to use, and easy to manage and analyzing.
What aspects are problematic or could work better?
It is quick expensive than expected.
What features/services would you like to see in future versions of this product?
If payment currency has more options will be great. such as Australian dollar.
What specific problems in your company were solved by this product?
Calling customers, and see how many phone calls per employee made and the quality of each calls.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Renewables & Environment
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
AUD $120
What is your total annual cost for using this product?
AUD$1440
How long is your contract with the vendor?
1 month
Did you get any discount for this product? How much?
No
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
Call Control very good
4
Call Queues very good
4
Click-To-Call very good
4
International Numbers very good
4
Call Disposition Codes and Notes very good
4
Outbound Caller ID very good
4
Voicemail very good
4
Concurrent Calls very good
4
Personalized Greetings very good
4
Agent to Agent Calls very good
4
Advanced Routing
Automatic Call Distributor (ACD) very good
4
Interactive Voice Response (IVR) System very good
4
Skill-Based Routing very good
4
Forward To Phone very good
4
No-Answer Call Forwarding very good
4
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony very good
4
Enhanced Caller ID very good
4
Contact History very good
4
Automated Workflows very good
4
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting very good
4
Custom Reporting very good
4
Utilities
Email Notifications very good
4
Desktop Notifications very good
4
Custom Permissions very good
4
Local Caller ID very good
4
